AP Garage Support 5 2020

SUPPORT upporting you and your business

Every 3rd vehicle entering the workshop could require a new battery By testing every battery, you are keeping your customers moving! It’s recommended that workshops should be performing a battery test on all vehicles coming in for any kind of maintenance. Due to lockdown many vehicles will not have visited a workshop for a long period of time, so it is important for a technician to perform a battery test as part of a service on the vehicle whilst it’s with you. 40% of national breakdowns occur from a direct result of battery failure. Accurate testing can identify batteries in a poor condition and could result in a new battery being fitted, keeping your customers happy and on the road. When you look at the power a battery is required to provide on modern vehicles, it is understandable to see why a more robust battery is required. Absorbent Glass Mat (AGM) and Enhanced Flooded Batteries (EFB) have been designed for the increasing electrical demands placed on the battery and fitting a traditional flooded battery will not provide the output needed for the start-stop function or cope with the additional vehicle starts. In addition, more complex vehicle systems such as infotainment screens, smartphone interface and wi-fi output are all commonplace on the latest vehicles. AGM and EFB batteries are designed for the modern vehicle with complex technology. When replacing a battery, it is vital that the correct type of battery technology is fitted to the vehicle.

Not all testers are created equal The challenge is that all battery testers will give a result when testing – good, bad, recharge & retest. Even a tester that is not capable or designed to work with stop start batteries will falsely give a ‘good’ result. When a tester is used that doesn’t have a separate search for battery type AGM and EFB it basically passes it as “good” because the algorithm in the tester is incapable of reading the different battery technology of stop start vehicles. It then tests the battery within its own pre-set parameters for standard batteries. The vehicle now has a “healthy test report”, leaves the workshop only to breakdown shortly afterwards because of the report produced was false due to the battery tester incompatibility.

5 Step best practice

1

2

3

Offer a Battery Test-Check to all customers coming into the workshop.

The test only takes a few minutes. All you need is a battery tester with a printer.

KEEP YOUR CUSTOMERS MOVING If the diagnoses detects a weak battery, recommend an immediate replacement. It’s proven that 70% of customers follow the workshops recommendation.

4

5

Inform your customer of the Battery Test Check results.

Satisfied customers: Your customer feels well-advised and can rely on a fully functioning battery.

Technical HelpLine and Online Vehicle Troubleshooting

2 MONTHS

The Technical Helpline and Online Vehicle Troubleshooting provides repair and diagnostic assistance with technical information on any vehicle and any manufacturer. Both are easy to access either online or by phone.

TRIAL FREE

What Do You Get Access To?

■ Repair Manuals ■ Circuit Diagrams ■ Parts Catalogues

■ Component Locations ■ Real OEM Portals ■ Diagnostic Assistance ■ Technical Information

■ General Troubleshooting and Repairs ■ Master Technicians at The End of Your Phone

■ Reduced hours searching for problem resolution ■ Improved tech knowledge Benefits To Your Business

■ Reduced unbilled hours ■ Revenue generation

Sign up for your FREE two month trial at: www.autoeducationacademy.com

Choosing the right diagnostic tool

The last thing you want is to be turning customers away or sending vehicles to other garages because you are unable to provide the right solutions in-house. How can you ensure that your garage is able to diagnose and resolve issues across the vast range of today’s vehicles and changing technology? Having the right diagnostic tools offer this capability.

THINGS TO CONSIDER FROM YOUR DIAGNOSTICS TOOL Along with all of the standard functionality, some diagnostic tools may offer additional features such as full system diagnosis, module coding, programming, data stream reading and Pass Thru enabled technology. ■ How up to date is it? ■ Does it have additional features such as an oscilloscope? ■ Does it have vehicle technical support? ■ Is it future poof? ■ Does it include technical information? ■ Does it have test plans? THE FAULT CODE IS JUST THE START Many tools offer fault code reading, but this is only the start. Making sure the diagnostic tool has the relevant coverage, as well as in- depth descriptions all make the diagnostics process easier. INVESTIGATION ■ Technical Information – it’s almost impossible to diagnose faults without technical information such as component locations and wiring diagrams ■ Test Plans – Prove invaluable in a diagnostic process, knowing what the results should be make it easy to measure and pinpoint the problem

■ Technical Support – It’s inevitable that in some cases you will find yourself stuck, this is where technical support comes in, someone to talk through the fault and tests with you VERIFICATION Once you have gone through the investigation process, identified the problem and corrected the issue you need to verify that the fault has been fixed? FIX ■ The systems check out and the fault has been fixed

BENEFITS

TRAINING

Keeping up to date with ever changing vehicle technology is just one benefit. Having the right diagnostic tools can help quickly and accurately identify problems, which will in turn reduce the amount of technician time spent on each vehicle giving you increased work capacity. ■ Services you offer customers will be greatly increased ■ Ability to provide first fix resolutions ■ Increased revenue streams for your workshop ■ Avoid subcontracting the work out to another garage

The courses offered by Auto Education Academy include a range of e-learning and practical content geared towards diesel, electrical and diagnostic. With these courses’ technicians can learn the following:

■ Specific management system diagnostics ■ Parameter, error and state diagnostics ■ Activation diagnostics

■ Diagnostic methodologies ■ Fault diagnostic protocols With these skills your technicians will be able to ensure a first- time fix, saving you time and money.

Tyres are changing

10% of all MOT failures are tyre related. This trend has been increasing year on year, with the number one tyre failure associated to worn treads, bulges and cuts in the tyre wall. Tyre pressure monitoring systems (TPMS) have also seen a big increase. Millions of cars in the UK are now fitted with tyre pressure monitoring systems and as of 1 January 2015, a car displaying a TPMS fault when submitted for its MOT will result in a test failure.

Correct tyre care and maintenance is critical for the safety of vehicles on the UK roads. Being able to offer your customers services such as tyre checks and replacement, wheel balancing, as well as TPMS checks and replacement will add an additional income to your business. Having the right equipment offers this capability.

Due to wear tyres need to be replaced every two to three years based on the current average annual mileage figures. This figure doesn’t consider any tyre damage caused by poor road conditions such as potholes. TPMS sensors / valves also need to be checked annually and replaced if required. ■ Tyre wear ■ Poor road conditions ■ Tyre MOT failure rate increasing ■ Annual TPMS sensor checks WHY

If you’re currently turning away or sending tyre related work to another garage because you don’t have the right equipment at your garage to do the job, you should consider adding tyre replacement as a service. ■ Increased revenue streams for your workshop ■ Avoid losing work to another garage ■ Increased customer satisfaction and retention ■ Minimal space required BENEFITS

BUY OR LEASE WITH CONFIDENCE

HOFMANN MEGAPLAN ECOMOUNT 22 PLUS TYRE CHANGER AND JUNIOR LITE BALANCER 583010130

PROWAY ELITE 220 TYRE CHANGER AND ELITE 110 WHEEL BALANCER 58377093P

10-24”

2

Lease Term 2 YEAR 3 YEAR 4 YEAR 5 YEAR Weekly Payment £ 38 .77 £ 26 .99 £ 21 .12 £ 17 .61 First Payment £ 168 .00 £ 117 .00 £ 92 .00 £ 76 .00 Monthly Payments £ 168 .00 £ 117 .00 £ 92 .00 £ 76 .00 Total Cost £ 4,032 £ 4,212 £ 4,416 £ 4,560

Lease Term 2 YEAR 3 YEAR 4 YEAR 5 YEAR Weekly Payment £ 29 .90 £ 20 .81 £ 16 .28 £ 13 .58 First Payment £ 130 .00 £ 90 .00 £ 71 .00 £ 59 .00 Monthly Payments £ 130 .00 £ 90 .00 £ 71 .00 £ 59 .00 Total Cost £ 3,120 £ 3,240 £ 3,408 £ 3,540

*All Figures are Subject to VAT. Subject to Credit Check.

PPE STOCK AVAILABLE

FFP2 Respirator 997990080

MULTIBUY OFFER 10 RESPIRATORS FOR £39 .99

BEWARE OF COPY PRODUCTS ON THE MARKET WITH

COUNTERFEIT CERTIFICATION

■ FFP2 respirator – certified by the European Union and accredited in Finland ■ Protects against airborne diseases such as influenza, avian influenza or severe acute respiratory syndrome

■ Two-way protection by filtering both inflow and outflow of air ■ Designed to create a facial seal around the nose and mouth*

The FFP2 mask unlike the common surgical mask is designed and certified to provide maximum filtration efficiency.

Protects Against Airborne Disease

Performance Certified

Fluid Resistance

2-Way Protection

Filtration Efficiency

Facial Seal

FFP2

Yes

95%

Yes

High

Yes

Yes

Surgical Mask

No

Minimal

No

Limited

No

No

* In line with government face fit testing

Andrew Page. Offer available whilst stocks last. We reserve the right to amend/withdraw any offer in any way and at any time without compensation. E & O prices exclude VAT. Trade only. Not to be used in conjunction with any other offers. Copyright ©2020 Andrew Page.