Autologic Jan 2017

Workshop Solutions One call for complete peace of mind

Autologic Diagnostics AssistPlus and Assist Support

Garage Equipment, Tools, Training & Technology

Autologic December 2016 4pp.indd 1

15/12/2016 16:48

About Autologic Assist Autologic Assist is the industry’s first fully integrated diagnosis support system combining dealer-trained technician expertise with state-of-the-art technology and access to online databases of third party vehicle information.

Autologic Assist solution spans a suite of capabilities that uses state-of-art technology to combine extensive online third-party vehicle data resources and the superior AssistPlus diagnostic device, with real-time access to the Fault 2 Fix Team of dealer- trained Master Technicians. It provides Vehicle Diagnostic Support, for BMW, MINI, Mercedes-Benz, Volkswagen, Audi, Jaguar, Land Rover, Volvo, Renault, Peugeot, Citroen, Seat and Skoda.

• ASSISTPLUS IS THE CLOUD-CONNECTED DIAGNOSTICS DEVICE

• Assist support is the real-time access to Autologic’s 50+ European dealer-trained master technicians, plus the simultaneous integration of data resources that joins expert knowledge and service.

AUTOLOGIC Assist Support Service Bronze360 Contract (36month instalment) 355774730 + 356776760

£ 58 .46 † WEEKLY ONLY £ 11,600 .00

FROM ONLY

AUTOLOGIC Assist Support Service Silver450 Contract (36month instalment) 355774730 + 356776770

£ 60 .73† WEEKLY ONLY £ 12,050 .00

FROM ONLY

AUTOLOGIC Assist Support Service Gold600 Contract (36month instalment) 355774730 + 356776780

£ 66 .02† WEEKLY ONLY £ 13,100 .00

FROM ONLY

Supporting your business Assist Support is integral to your 3 year contract and consists of 3 key elements to get you from fault to fix, fast:

Autologic’s award winning Fault 2 Fix Team provides you with real-time vehicle diagnostic support. You have access to 100+ European dealer-trained master technicians, with the experience to address the ever-increasing complexity involved in diagnosing and repairing European cars, to get you from fault to fix, fast. Vehicle Diagnostic Support

Pass-thru Support

Software Support

We want you to enjoy an efficient fault to fix experience, so in the unlikely event that your AssistPlus device is not working to its full potential, we provide comprehensive software support.

Your AssistPlus device is supplied with a 6 month software warranty, so you will not be debited any AssistCredits for Software Support during this period.

Finance example typically based on a 5 year lease purchase agreement. Finance subject to status, full terms and conditions available on request. Other finance options available. All prices exclude VAT at 20%. Price, availability and specification may change without prior notice. Warranty subject to manufacturers terms and conditions of use. Errors and omissions excepted. Offer ends 31st March 2017. ©Euro Car Parts Ltd.

Autologic December 2016 4pp.indd 2

15/12/2016 16:48

What’s best for you? Your agreement to purchase 3 AssistCredit bundles, over your 36 month contract period, gives you the flexibility to choose the level of support that best suits your business and budget. AssistCredit bundles provide a selection of options for your preference. Software updates are subject to you having a valid AssistCredit bundle. An AssistCredit bundle can be purchased at any time if you have used all your existing AssistCredits.

Choose your Assist Support bundle option when you purchase your AssistPlus

Option A Upfront 3 year payment * No 12monthexpiry. Ensures software updates for 3years. Price isguaranteed during the full contract period.

Assist Support Option

Cost per AssistCredit

Number of AssistCredits

Cost per 3 year term

GOLD SILVER

600 450 360

£5,100 £4,050 £3,600

£8.50 £9.00 £10.00

BRONZE

Upfront credit bundleswill expire36months after purchase. Additional credit bundles canbepurchasedat any time.

Option B Annual Payments*

Assist Support Option

Cost per year term (min. 3 years contract)

Cost per AssistCredit

Number of AssistCredits

Initial upfront payment followedby 2 further payments at theprevailingprice onanniversaryof purchaseor sooner if necessary.

GOLD SILVER

200 150

£1,700 £1,350 £1,200

£8.50 £9.00 £10.00

BRONZE

120

Upfront credit bundleswill expire 12months after purchase. Additional credit bundles canbepurchasedat any time.

How will you use Autologic Support? Submitting a case using AssistMobile, AssistPortal or AssistOnline are the most efficient methods to request support. The case is assessed by the relevant vehicle brand expert on the Fault 2 Fix team. They contact you via your preferred method, saving you time and money, to resolve issue.

Fixes per Bundle: Bronze (120 credits per year)*

Fixes per Bundle: Silver (150 credits per year )**

Fixes Per Bundle Gold (200 credits per year)**

AssistCredits per Fix*

Route to Support

AssistCall AssistMobile AssistPortal AssistOnline Email Log

5 3 3 3 7 8

24 40 40 40

30 50 50 50

40 66 66 66 28 25

17 15

21 18

Software updates are subject to you having a valid AssistCredit bundle. An AssistCredit bundle can be purchased at any time if you have used all your existing AssistCredits. Get more fixes for less Submitting a case using AssistMobile, AssistPortal or AssistOnline are the most efficient methods to request support. The case is assessed by the relevant vehicle brand expert on the Fault 2 Fix team. They contact you via your preferred method, saving you time and money, to resolve issue. * A fix is the resolution to an individual fault (symptom) on an individual vehicle. You are only debited by the initial method of contact. Each case has an individual ID number. Any subsequent enquiries relating to the same vehicle and symptom, within 2 months, will not incur additional AssistCredits. You will receive a summary of your AssistCredit balance via email following each case. **Example based on Individual AssistCredit bundles.

* Requires Autologic AssistPlus handset sold seperately.

Autologic December 2016 4pp.indd 3

15/12/2016 16:48

AUTOLOGIC DIAGNOSTICS AT A GLANCE

Communication KWP over CAN, KWP over k-line (serial), UDS over CAN, HFM (Mercedes specific), 9600 comms (specific), 5baud comms, ISO9141, SAE J1850 PWM, SAE J2818, MOST. Interface The AssistPlus device, running Microsoft Windows, uses the latest touchscreen technology, with split screen functions allowing for two different applications to run simultaneously. Diagnostic features include graphing, live data, remote diagnostics and module coding. The integrated 5-megapixel camera captures images that can be sent to the Fault 2 Fix Team for advice and assistance. The web browser and PDF viewer provides users with the facility to view informative videos or help documents at the same time as diagnostic results. Data Retrieval Comprehensive diagnostics, giving all the values required to diagnose the problem in hand. Compare the actual value being read from the car against specified bench mark values to quickly highlight if the value displayed is outside the expected range (where applicable). The user can also use the assist plus to build their own test data through quick tests screen shots, image and video capture using the file manager which can be quickly searched and reviewed to confirm the data of a known good car against a problem one.

Data Interpretation All data is displayed in an easy to read form with familiar menu layout across all manufacturers. Technical Videos, seminars, webinars are also available on the AssistPlus through the built in web browser which can connect you straight to Autologic Assist website. AssistPlus provides; Symptom Assessment, Fault code Interpretation, Log File Analysis, Diagnostic Pathway and Fix Pathway. Self-help portal connects to technicians’ forum. AssistMobile app and AssistOnline provide direct access to 100+ European dealer trained Master Technicians to help guide you through the data and help you get from fault to fix fast. Autologic looks beyond the diagnostics and all the ways to actually fixing the car. The Fault 2 Fix Team are passionate about helping customers fix cars. Each of the dealer trained master technicians bring 15-20 years of on-the-job experience. No other vehicle diagnostics company boasts a customer support team like that of Autologic. In the last 12 months the Autologic Fault 2 Fix team has: • Received more than 300,000 submitted customer cases • Identified over 15,000 individual fault codes • Fixed over 1,200 different vehicle models • Solved 97.5% of all cases submitted Coding and Special functions The diagnostic solution enables the

user to actuate individual components, such as; window switch, throttle valve actuator, electric motors, etc.

Job Recording The Vehicle Session Management records all quick test images and videos associated with each car. Every time you test a vehicle with the AssistPlus device, all the results are stored on- device against its VIN. The data can be easily searched by any field Brand, model, even by partial VINs. This makes data review of past customers extremely fast and the user can pick up where they left off or compare a car from a previous job to a new job. These records are stored directly on the device, with all the reports and media files synced to your company's online account.

* Sold with a requirement to buy3 years subscription either in one up-front payment or annually.

Garage Equipment, Tools, Training & Technology

All prices exclude VAT at 20%. Price, availability and specification may change without prior notice. Warranty subject to manufacturers terms and conditions of use. Errors and omissions excepted. Offer ends 31st March 2017. ©Euro Car Parts Ltd.

Autologic December 2016 4pp.indd 4

15/12/2016 16:48