B2B Brochure

The Autofirst Network Customer Charter

Motorcodes – Motor Industry Code of Practice Motor Codes is the government-backed, self-regulatory body for the motor industry. The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry. By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction. In November 2011, the Service and Repair Code was awarded full Office of Fair Trading approval and now operates as a Chartered Trading Standards Institute approved code.

Capability • All staff properly trained • All mechanics properly qualified • Highly knowledgeable and experienced staff • Excellent staff retention • Investment in the latest technology and equipment • Resources of national network Customer focus • Our reputation is everything • Word of mouth is our lifeblood • No monthly targets for individual employees • We always put the customer first

Consistency • Clear, defined standards across national network • Customer charter • All work and parts guaranteed • Continual and direct accountability

Care • Real pride in both work and service

• Absolute commitment to each and every job • Pleased to go one step further

In addition to commiting to our customer charter, all members of the Autofirst Network are expected to adhere to and comply with this motor industry code of practice

Clarity • Complete transparency – work and pricing • Clear and pro-active communication

Cost effectiveness • Highly competitive • Value for money • Economies of scale to benefit customers

Autofirst Network

Garage concept

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