BM 2024 Brochure

Sustainable Growth Branch Manager Conference 2024

Welcome I would like to say it is great to see you all again and thank you for joining us. I am delighted to be hosting this event as the new CEO for LKQ UK and Ireland. Thank you for being here, the first conference for our LKQ UK and Ireland group as a whole – LKQ Euro Car Parts, LKQ Bodyshop, LKQ Leisure and Marine and Digraph.

I’m delighted we are joined by a number of key suppliers, customers and partners.

The next two days are about creating a platform for sustainable growth – I want us to celebrate success and be clear how we’re going to maintain market leadership. Finally, please join me in wishing Andy all the very best in his new role as Senior Vice President of LKQ Corporation and President and Executive Managing Director of LKQ Europe.

Let’s continue to pull together to make 2024 the best year yet!

• The Starline brand was first introduced into the European market in 1999 • It currently has headquarters in 19 European countries and is distributed throughout several additional countries around the world • The Starline brand ethos is simple, professional quality product at an affordable price • Our range covers a huge portfolio of products, including mechanical products from shock absorbers, springs, linkages, transmission, cooling, electrics, batteries, rotating and wipers.

Why trust Starline?

20 YEARS

90%+ COVERAGE

20 years of European pedigree and know-how

Distributed in over 19 different countries

Professional quality at affordable prices

Low returns rate through continuous improvement

35,000 trusted aftermarket products

90%+ coverage of spare parts

Excellent availability and range coverage The Starline brand focuses on the product range our customers frequently need when repairing vehicles. Our vast inventory is maintained in central warehouses and at branch level to ensure we have the parts availability our customers need to carry out their repairs.

What’s new in Starline? Our Starline brand has been growing from strength to strength in 2023, and 2024 will see no difference. We are always looking to add product into our Starline profile, here at the Branch Managers Conference we have some great new products to showcase that you may have not seen to date, so come and ask us “What’s New” and we can give you all the information.

About MPM MPM is the specialist in original lubricants and fluids for your customers vehicles. MPM supplies OEM approved products which are produced to the exact specifications of the vehicle manufacturers, so you are always assured of the correct product to keep vehicle’s performing to manufacturer standards.

Why MPM Oil • MPM offers 99% coverage with car manufacturer prescribed and approved products • Best in class cataloguing and technical support • The UK and ROI have a huge product offering to service 1.5 million unique car components • Our range consists of engine oils, gear oils, automatic transmission fluid, anti freeze.

MPM brand offers complete availability for servicing a mixed car fleet according to manufacturer specifications, regardless of brand, make, model or car age. MPM is the lubricants business partner to the universal workshop. Every MPM product is available in large and small pack sizes, to ensure a workshop can use the right product for each car without tying up capital or space unnecessarily. Talk to us about our Fleet Analysis program!

What is the MPM Fleet Analysis?

The MPM Fleet Analysis is a unique tool that empowers Branch and Account Managers to distinguish themselves in the market. This service enables garages to enhance efficiency, realise cost savings, and foster loyalty with LKQ Euro Car parts. By providing a comprehensive evaluation of lubricant and oil needs tailored to each garage’s specific fleet, the analysis offers a personalised approach that is unmatched in the industry. “MPM fleet analysis will help realise the best economic working inventory for a customer, and minimise price discussions.”

The brand you can trust.

Why TQX Engine Oil? • Maximum engine wear protection • Helps reduce emissions

Why Triple QX? Over the years, the Triple QX brand has gained a reputation amongst automotive professionals for great quality products at very competitive prices and no wonder. We only select leading manufacturers to work with us and we only select products that meet or exceed our specification. That way we can be sure that the Triple QX products our customer use perform as you would expect.

• Improve fuel consumption. • Value without compromise • Leading car parc coverage.

Why TQX Consumables? • Specially formulated trade products • Complete consumables solution for every workshop • Exclusive to LKQ Euro Car Parts. The range at a glance… • Antifreeze • Ad Blue • Coolants • Gear oil • Brake Cleaners • Winter ready products • Screen wash • Transmission fluid • Air conditioning

NEW ARRIVAL

Triple QX SYNPLUS PSA C2 0W-30 SYNTHETIC

• Greases • Valeting • Workshop consumables.

40,000 garages choose Triple QX every day!

Crosland Filters, excellence out of every box LKQ Euro Car Parts’ acquisition of the Crosland brand in 2012 heralded the return of one of the UK aftermarket’s giants. First established in 1955 in Nottingham this is a premium British brand with OE heritage. Today, LKQ Euro Car Parts source, engineer and manufacture Crosland Filtration in worldwide locations from plants that adhere to the highest levels of quality control with world class research, development and testing facilities. With over 94% coverage of the UK car and light commercial vehicle parc across oil, fuel, air and cabin filtration Crosland is one of the best brands in Europe. Comprehensive coverage of European and Asian applications, with unrivalled off the shelf availability from over 260 LKQ Euro Car Parts branches nationwide, provides our customers a single comprehensive premium brand at highly competitive prices. • Built to match - More of our Crosland range, than our competitor contain Rigid internal structures, like OE to strengthen the filter from the daily pressures or are coated in pre treatment solutions to maximise lifespan • More pleats – our Crosland filters have more pleats per filter than our competitors, offering better breathability and more cleaning surface – like OE. No Costs Cut / No Corners Cut • Better build quality – tighter quality control results in products with a better finish and less failures – with higher quality rubbers used, and 100% adhesive coverage where it matters • Better quality materials – Crosland’s filters are proven to use high quality rubbers in critical area such as Seals & casings ensuring the best fit. Why Crosland? • UK leading aftermarket filter brand • Excellence out of every box • Comprehensive coverage of European and Asian vehicles What makes better than it’s nearest competitors? Made to Match OE

Oil Filters

Air Filters

Fuel Filters

• 90% car parc coverage for UK and ROI • All products tested and block exempt.

Cabin Filters

Think Tested. Think Approved. Think Premium. For over 30 years the OPTIMAL brand has gained a reputation for high quality engineering. The parts are manufactured in line with OE methods, using quality materials and equipment.

Steering and Suspension Range • A wide range are approved by TÜV SÜD • Platinum Approved Parts

• Over 900 parts suitable for over 200 electric and hybrid vehicles.

3 Year Unlimited Mileage Warranty *

New to Range

Turbos • Remanufactured to OE Standards

• 2 Year, 24k miles Warranty • Over 500 part references.

New to Range

Brake Dust Shields • Value-driven aftermarket solution, no longer dealer only parts • More than 200 references for popular vehicle manufacturers • Coated to help prevent rust • In stock now.

To keep up with today’s demands for the newest generation of parts, we are constantly expanding our range.

QUALITY

CARE PRECISION

THE ELECTRIC SPARE PARTS LEADER

ERA the electric spare parts leader ERA is well known as one of the leading Italian brands of electrical and electronic products and has been operating in the automotive aftermarket for over 40 years. Its goal is to provide the widest range, whilst ensuring a high standard level of quality to the aftermarket specialist workshop. With a complete and competitive range of products, it guarantees a perfect mix of quality, technology, and innovation.

What else is in the range? The ERA electrical range is vast, and it’s the professional quality of the product that our customers rely on. ERAs range of EGR valves, ignition coils, sensors and switches are some of our best sellers, but we have a full range of EMS products that meet our customer’s needs. ERA has the most complete range of electronic parts available in the aftermarket with a mixture of OE and AM quality items to meet the expectation of every customer. Positioned in the mid-tier for excellent professional value, reliable and quality fully validated and audited by LKQE.

Good to know • Best in class coverage for ignition coils and EGR valves • Over 90% Engine management sensor coverage • Over 93% coverage for engine switches • Constant range development • All suppliers validated and audited by LKQE.

Quality without compromise

EV / Hybrid range – 91% coverage

97% Market coverage

Only 0.3% Return rate

Simple customer proposition

ECE R90 Approved

AFTER MARKET

Covering nearly every popular make and model, and with a warranty without compromise. Eicher offers a wide range of brake pads and discs that you and your customers can completely depend on.

Testing As an organisation we conducted independent testing and inspection of our nearest competitor’s braking proposition. Using a 2014 VWGolf in a controlled environment, we put our pads through a series of tests, the outcome against Eicher’s nearest competitors was conclusive:

Lasted longer than the competition

Were quieter than the competition

Proved to have a more stable friction material

* Our braking warranty is no quibble. It does not include off road use (4x4 days, track days). It does not cover alterations of the manufacturers specifications.

Workshop Solutions Support Hub For any questions, support or advice you need – our expert colleagues are on hand to guide you.

Diagnostic support Join us and meet the

Capital Equipment and Tools Come and say hello to

Workshop Solutions Admin

Diagnostic Support Team that is always behind the scenes processing almost £8 million worth of orders per year! This is your chance to connect with the specialists and ask any burning questions you may have.

And not forgetting the unsung heroes of Workshop Solutions – our admin team. They will be on hand to answer your queries and share valuable insight into changes and any changes to be expected.

members of theWorkshop Solutions Field Team who will be discussing the Capital Equipment strategy for 2024 which includes the tools transition intoWorkshop Solutions!

Make SharePoint your first point of call! Our dedicatedWorkshop Solutions portal contains all the latest information, offers and support guides.

Workshop Solutions

Contacts Poster Have you received your NEW poster?

Click here

Sales and Support

Workshop Solutions Admin

Contact your Regional Equipment Manager

Garage Equipment and Bodyshop Equipment Ordering

Insert Regional Equipment Manager contacts relevant to your branch here.

wss-admin@eurocarparts.com

Diagnostic Technical Support

Tools Support

Display this in your branch to quickly identify where to go for support.

One central hub for all things tools – use SharePoint from availability incl spares, technical support and ordering.

diagnosticsupport@eurocarparts.com 01827 838 480

Air Conditioning A/C machine sales and parts sales@autoclimate.com Faults/servicing technicalservices@autoclimate.com 0345 50 50 900

Garage Management Systems

UK info@lkqacademy.co.uk ROI info@lkqacademy.ie 01827 838632

gms@eurocarparts.com 0203 788 5879

Not received? Email: marketing@eurocarparts.com

Make SharePoint your first point of call! Our dedicated Workshop Solutions portal contains all the latest information, offers and support guides.

Branches nationwide

autoclimate TM

Turn over for more on what you can expect to see for Workshop Solutions.

Workshop Solutions

Modern Garage

ADAS and Alignment Enter the workshop area of our stand to hear from the product specialists who will be giving a live demo on an ADAS machine.

As of July 2022, ADAS systems are mandatory in all new vehicles, marking a pivotal shift in the automotive industry. With The IMI forecasting that 44% of cars on UK roads will incorporate Level 2 ADAS by 2030, the demand for skilled technicians is escalating. Surprisingly, there is already a 6,000 technician shortfall today, and projections indicate a staggering estimated deficit of 51,000 technicians by 2030.

We have the capability to provide the necessary training and equipment to upskill your customers into fully certified ADAS Specialists to help close the gap.

Training Within the Support Hub, you’ll find our Training Team, talking all things LKQ Academy. Highlighting the memberships on offer, offering sales tips and providing a swift demonstration of the LKQ Academy platform.

Get the latest training knowledge from the prospectus Click here

Help is always on hand LKQ Academy provides fast and easy-to-access technical support

Click here

EV Tooling Step into the future at the Modern Garage Concept stand, highlighting the necessities for the demands of the modern world. Uncover the reasons why a workshop must be equipped to handle a range of vehicles and discover the essential equipment required for EVs.

Air Conditioning Take the opportunity to meet members of the Autoclimate Team offering an insight into our 2024 air con equipment range and future possible developments within the automotive air conditioning industry. It also presents the chance to discuss and understand our aftersales offering to customers and how important servicing and maintenance of their equipment is to both them and to us.

autoclimate TM

Be prepared to be loaded with the information you need to enable you to be a master of air conditioning sales!

Garage Management Software (GMS) Speak to the GMS team and discover the marketing-leading solutions available. GMS is a central and powerful tool that all garages should seek to embrace. It facilitates reminders for MOT/Service anniversaries, manages appointments, and helps in building a consistent workflow in the workshop planner. GMS platforms are designed to optimise customer efficiency, allowing seamless quoting through our integrated parts catalogue. Additionally, customers can conveniently place digital orders with your branch through these systems!

What’s in it for a workshop? Workshops can join a community of over 150 quality workshops already experiencing the benefits that 1TEC Auto Hub has to offer. Developed alongside seven of the automotive industry’s leading suppliers, including MPM, Pagid, Schaeffler, Shell, Valeo, VARTA UK and ZF Aftermarket, providing independent workshops with all the tools, training, and business support they need to grow and thrive in the ever-changing automotive landscape. Workshops can harness the power of a collaborative partnership that looks to overcome industry challenges and accelerate success together. A garage network prepared for the future

What workshops get • Access to a GMS to suit their workshop • Access to the very latest Technical Data • Marketing support to help their business grow • Exclusive invites to events and workshops • Training fromTechnical partners and the award winning LKQ Academy • Business Support to unlock even more revenue streams • Exclusive Rewards Platform housed in one easy to use digital platform.

Garage Management Solution

Technical Partner Data

Technical Data

Business Support

Trade Events

Loyalty Platform

Click here to find out more...

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Have a question? Contact: 1tec@eurocarparts.com

Get charged up for the next generation of vehicles

LKQ Euro Car Parts The home of EV Workshops need to be ready to service and repair electric and hybrid vehicles. But why wait – electric vehicles are not only the future; they’re the present. With millions of electric vehicles already on the road, the time to act is now.

Wherever a workshop is, on their EV journey, LKQ Euro Car parts are here to support them. From basic training to a complete workshop package, we’re dedicated to helping workshops grow their business in an evolving and ever changing vehicle car parc.

EV Parts Having access to a comprehensive range of parts is critical to the success of any workshop, and our approach to EVs is no different - over the past 12 months we have expanded our stock holding of EV parts, meaning we can offer workshops the same great range of aftermarket and OE quality parts for any vehicle. EV tools and equipment As the UK’s leading distributor of automotive parts we are able to offer customers what they want, when they need it. Workshops in our network can benefit from guaranteed availability and quick delivery of parts, tools and equipment. EV training By training with LKQ Academy workshops can access everything needed to become a fully certified EV workshop. We offer all the technical training and competencies for working on electric and hybrid vehicles enabling workshops to meet legal requirements. EV charging solutions We have everything a workshop requires in order to benefit from the installation of external and internal EV charging solutions. This facilitates easy charging when work is in progress and for vehicles being prepared and ready to leave the shop. EV workshop package Whether it’s a 1TEC Auto Hub workshop, or an independent looking to specialise in servicing electric vehicles, we’ll be offering a complete solution and platform to develop and promote their workshop – and take their business to the next level.

Keep up to date and help prepare for the EVolution.

Click here for more information

A supportive partner in a changing world Helping bodyshops to grow profitably and sustainably, staying relevant for the long term

Accredited LKQ Academy

Unmatched technical expertise

Leader in collision parts

Online and offline training on ADAS, EV and Hybrid and even sustainability Helping tackle the industry skills gap and technician shortage

The knowledge to support bodyshops with products, processes and equipment

UK’s largest in-house range of BS10125 compliant parts

Availability of over 18,000 parts forsame day and next day delivery

With unmatched on the ground technical specialists and account teams

Network , insurance and Accident Management companies

Latest paint solutions for all customer segments

Technically approved Optima consumables brand

Supporting small changes with positive impact

Click here to view our Campervan and Motorhome Components catalogue. The UK’s leading aftermarket distributor of parts and accessories to the holiday home, touring caravan, motorhome, and marine sectors.

5 Industry leading brands

192 Talented team members

8 Locations across the UK

39,000+ Product lines

Digraph at a glance…

The UK’s largest independent aftermarket commercial parts distributor

20 Branches

290 Team Members

160 Delivery Vehicles

Products: • 1,000 suppliers all over the UK • 380,000 live part numbers • 15 main product groups and 511 sub-groups • 35,000 stocked part numbers.

Customers: • 220 imprest stock locations • 299,125 deliveries per annum.

Transmission and Axle

Steering and Suspension

Tools and Garage Equipment

Electrical

Lubricant and Fluids

Cooling, Heating and Air Conditioning

Paint and Refinish

Fuel and Emission System

Braking

Compressed Air System

Filtration

Workshop Consumables

Engine

Body, Cab and Chassis

Lighting

The Digraph team will be available to provide colleagues with deeper insights into their business operations and address any questions they may have, offering valuable support and expertise. Be sure to visit Digraph in the Sangringham suite.

Launching April 2024

Customer First Programme

Customer First is our ‘voice of the customer’ programme. Using integrated feedback from various data points, it is designed to help us improve the experience our customers have when they shop with ECP.

Easy access to Customer First homepage A brand that is for it’s colleagues…

Real time customer feedback

Increase colleague engagement and retention, by recognising our colleagues for the great level of service they deliver Colleague engagement and retention

What we are doing well

Where we need to improve

A report that provides sufficient detail for branches to identify root causes and necessary improvements. Empower branches with actionable insights and enabling continuous improvement in customer support.

What we need to prioritise and fix

We would like to thank our partners for their support

Gold partners

Silver partners

• Aisin • Arnott - Suspension Products • BM Catalysts • Borg Automotive (Lucas/TMI) • Brink • Cataclean • Continental • Dayco Aftermarket • Denso Automotive Europe • Dometic • Euroflo Ultra Premium Emission Systems • Exide

• Febi & Blue Print • GYS • Hella Limited • Hidria Diesel Glow Plugs

• Navico • Nissens • Niterra UK Ltd

• Oxford • Pioneer

• Kärcher • Kielder • Klarius • Laser Tools

• Ring Automotive / Osram • Schrader TPMS Solutions • Sealey • Shaftec Automotive Components Ltd • SNR • Stabilus Tailgate Dampers • Tennants UK Ltd • The Noco Company • Thetford Europe

• Lucas Diesel • Lucas Vision • Magneti Marelli P&S

• Mahle Aftermarket UK Ltd • McGard Deutschland GMBH • Meyle • Mobil Lubricants - Moove

UK and Ireland