CMI Pack June 2024

Hear it from another customer: Customer case study

​How do you tend to place most of your orders i.e. online or by phone?​ We place a lot of orders online through TechMan, which builds estimates for us and links into Omnipart so we can buy in what we need for every job. It’s seamless, it’s accurate and it saves us lots of time.​ We tend to go through the diary and order seven days ahead. It’s easy to cross reference from the dealer parts catalogue to the LKQ Euro Car Parts range on Omnipart and there’s no need to pick up the phone. The phone is there for customer service instead.​ How did you hear about 1TEC Auto Hub and why did you join?​ Our LKQ Euro Car Parts rep suggested that becoming part of 1TEC Auto Hub could add real value to our business. If you’re buying a lot of parts, it makes good sense from a rebate and rewards point of view – and means that you can then invest back into your business.​ It’s easy to see that 1TEC Auto Hub is a unique garage concept because of the backing it has from LKQ Euro Car Parts, as well as brands like Varta and Shell.​

The HaynesPro package is another big benefit we make use of daily, and the training that’s included encourages us to keep topping up our knowledge. We’re experienced and we know our stuff, but it’s vital we don’t become complacent, and that we stay on top of the latest trends, tech and tools.​ Can you tell me about your plans to invest in training next year?​ ​Our existing knowledge has got us this far, but we’re keen develop our softer skills to help grow the business. And the same is true in reverse for our front of house team – they’re fantastic with customers, but they’ve never worked in the motor trade before. I’m sure they’d benefit from a basic level of technical knowledge to increase their confidence when discussing customers’ requirements and getting them booked in. ​What are your plans for the future more broadly?​ We’ve got enough work for another three or four lifts and another two technicians. The key for us is finding modern, clean premises that work for our brand so that we can maintain the high standards we’ve become known for locally.

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