Diagnostic Garage Services 21

CHOOSING THE RIGHT DIAGNOSTIC TOOL

Having the right diagnostic tools offer this capability.

SAVING TIME WITH THE RIGHT DIAGNOSTIC TOOLS Making sure the diagnostic tool has the relevant coverage, as well as in-depth descriptions all make the diagnostics process easier and saving technician times spent on each vehicle.

INVESTIGATION Test Plans Knowing what the results should be make it easy to measure and pinpoint the problem

Technical Information Fault diagnosis is extremely difficult without technical information such as component locations and wiring diagrams

Technical Support In some cases you will find yourself stuck, this is where technical support comes in, someone to talk through the fault and tests with you

SECURITY ACCESS Security Gateway – Vehicle manufacturers have been fitting a Security Gateway module to vehicles to stop unauthorised network manipulation, Therefore, it requires an authorised diagnostic tool to be unlocked by the vehicle manufacturer to gain full access.

VERIFICATION Once you have gone through the investigation process, identified the problem and corrected the issue you need to verify that the fault has been fixed?

FIX The systems check out and the fault has been fixed.

THINGS TO CONSIDER FROM YOUR DIAGNOSTICS TOOL

BENEFITS

■ How up to date is it? ■ Does it have an oscilloscope?

■ Services you offer customers will be greatly increased ■ Ability to provide first fix resolutions ■ Increased revenue streams for your workshop ■ Avoid losing your customer to another workshop

■ What about Security Gateway access? ■ Does it have vehicle technical support? ■ Does it include technical information? ■ Does it have test plans? ■ Is it future proof?