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Motor Ombudsman accreditation

Stand out from the crowd with Motor Ombudsman accreditation There are so many reasons why the best garages are signed up to the Motor Ombudsman (TMO).

By gaining accreditation to the Motor Industry Code of Practice for Service and Repair, garages are demonstrating their commitment to operate as a responsible business and deliver high levels of customer satisfaction.

The Motor Ombudsman is the first and only ombudsman dedicated to the automotive sector. Thousands of businesses across the UK are today benefiting from accreditation to one of their Chartered Trading Standards Institute (CTSI)-approved Codes.

Knowing that you adhere to the Code gives your current and potential customers confidence in you as a trusted, responsible business: a business that puts them first, always.

Accreditation can increase the revenue and reputation of your business.

Here’s seven big business benefits: • Full use of The Motor Ombudsman and CTSI-approved Code logo • Unlimited access to a dedicated information line and dispute resolution service • Valuable feedback and ratings from your customers • Your accreditation will be recorded by the DVSA • A unique, customisable profile page to promote your business on the TMO Garage Finder • Access to webinars, training, and reports • Increased marketing exposure, new business leads, and awards.

• Service and Repair disputes brought to the Motor Ombudsman in the first three months of 2024, are up 35% on last year. • Likely drivers of the rise are the continued financial pressures on consumers from the heightened cost of living, and the growing number of individuals turning to the Motor Ombudsman’s free-of-charge Alternative Dispute Resolution (ADR) service to help recoup losses • The drivetrain area of the vehicle accounted for over a third (37%) of disputes reported by consumers, whilst around a quarter (27%) resulted from the standard of customer service provided by repairers. The Motor Ombudsman reports highest quarterly volume of service and repair case submissions.

Find out more about the benefits of accreditation.

For more information, or to discuss your application, email: talk@tmo-uk.og, or call: 0203 597 6870. Sign up today and be a part of something great!

Page 14 | Garage Support | 2024 Issue 2