GSNL-2_UK_A4_20pp_May2024

Case Study

Maitland Motors Founded in, Maitland motors have been proving a full maintenance, repair, in-depth diagnostic service, and MOT in the Fife area. The 3-ramp operation consist of a team of five, which include Ross Maitland – chief technician and owner, three fully trained technicians and Christine Maitland, who manages the front of house.

Which products do you buy from LKQ Euro Car Parts? We been working with LKQ Euro Car Parts pretty much since day one. We only really buy tier one, OE-quality products – so brands like Pagid and Mann. LKQ Euro Car Parts has a brilliant range of products we are happy to fit to our valued customers’ cars.

Why is training so important to your business?

Do you tend to order online or over the phone?

Our ambition is to get to the point where whatever make or model of car we have in, whoever happens to be in the workshop that day knows exactly what they’re looking at, knows what to test and is comfortable with the equipment needed, and can achieve a first-time fix every time. For me, having confident technicians who can operate independently and achieve great results has got to be the surest way to improve customer satisfaction and profitability. And it allows me to focus more of my efforts on running and growing the business.

We usually order online. It’s easy and it saves us time – while increasing our throughout and improving our customers’ experience. We don’t have to wait to get a car into the workshop and measure it before we can order the parts it’s going to need; instead, we can look it up on Omnipart and order everything before the car arrives on site. If we need advice – such as when there are various options to choose from for any given car – the online chat function is really helpful.

Page 18 | Garage Support | 2024 Issue 2