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LKQ Academy

How one workshop boost their business

We spoke to Britannia MOT’s Mick Bentley, to discuss how the LKQ Academy has benefited his business Located in Aylesford, Kent, Britannia MOT has been serving local drivers for more than two decades, and prides itself on being a one stop shop for all repair needs. In the words of owner, Mick Bentley: “there’s nothing we really turn away” . Mick and his team of five technicians recognise the importance of continued professional development and signed up to the LKQ Academy a fewmonths ago, to ensure they’re ready to complete every job to the highest standard.

EV training In 2019, 90% of new cars sold were petrol or diesel. Last year this dropped to less than half (47%). And Mick has noticed the change. “We trained our first technician in hybrid and EV servicing 2019, and we’ve seen a steady increase in the number of plug-ins coming through the doors ever since” , he states. For this reason, Mick continues to invest in bringing the whole team's skills up to a high standard when it comes to hybrid and EV servicing and maintenance, and soon, all will be trained to level four.

important to me as any money spent on new technology”, says Mick. “Being able to access all of the training virtually means that we’re able to respond to changing trends by brushing up on the latest skills.” Learn to earn Upskilling goes beyond hybrids and EVs – even though that’s what tends to make headlines. According to The IMI, there could be a shortage of 51,000 ADAS-trained technicians by 2030. A major refit of the Brittannia MOT

workshop is planned, to make room for the latest ADAS servicing equipment – and Mick intends to follow this up with a programme of training through the LKQ Academy. “Investing in training now allows us to keep up with the latest trends and position ourselves to deal with any issue a customer may have, so that they can trust they’re leaving our workshop with a fully functioning vehicle. This helps us build our reputation as a trustworthy garage to visit.”

Stay relevant As well as learning the new skills

required to deal with the latest vehicles, Mick recognises it’s important to remain on top of the basics, too. “The range of courses available through the LKQ Academy our technicians never get rusty on the essentials, and ensure my whole team is working from the same baseline of knowledge” states Mick. “My employees are my greatest asset, so investment in their abilities is just as

For more information on how the LKQ Academy can benefit you, visit www.lkqacademy.co.uk

Garage Support | 2023 Issue 3 | Page 5