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Garage Support Supporting you and your business

2023 Issue 4

What’s inside? • Get ready for winter • Are you and your garage EV ready? • Training to help your business grow • Customer viewpoint - Hughes Sales and Service • And more.

Winter edition

Call your local branch now!

A message from Kevan Welcome to the latest edition of Garage Support. We’ve got some exciting and useful updates to share – all designed to support you and your customers in the months ahead. It’s our mission to help you run profitable, successful businesses – now and in the long term. It’s why our main focus is on the various ways in which you can a) increase revenues and b) cut costs – something that’s also important to drivers at the moment. Read on to find out how to develop your EV proposition and which winter vehicle checks to offer your customers when they come in. Also in this edition, you can find out more about how online ordering can benefit your business – especially with our brand new delivery tracking function, which means you can schedule jobs more accurately than ever and maximise uptime in the workshop. We’ve included some handy hints on energy efficiency (a win-win for your bottom line and for the planet), and a reminder about Payment Assist – something your customers are likely to value more than ever with Christmas just around the corner. A word of thanks from me for all you do to keep your customers moving – and to say we’re here to help with any business planning you’re doing as you think ahead to 2024. Whatever you need, from training and equipment to product support, and everything in between, that’s exactly what we’re here for. Kevan Wooden, Chief Commercial Officer, LKQ Euro Car Parts View of the road With the day– to – day running of a busy garage,

you may be focused on your bookings for the forthcoming week or month. With these daily pressures it might be easy to lose sight of the

+58% Estimated Growth Rate of BEV on

+58%

planning ahead for your business. The ‘Electric’ Switch On!

the road 2020 to 2025

Although the range of vehicles that are rolling into your workshop for servicing or repair, are powered mainly by the Internal Combustion Engine (ICE), you’re also seeing a gradual increase of ‘Electric’ powertrains – Battery Electric Vehicles (BEV) and Plug-in Hybrid Electric Vehicles. Our independently verified data shows the gradual increase in the already and on-going popularity of electric vehicles. It is predicted that in the next two years that BEV and PHEV powered vehicles on the road will increase by 58% and 13% respectively. From 2025, the forecast continues on an upward trend by a further 27% for BEV and 3% for PHEV. Are you getting your business ready for the challenges ahead? There’s nothing more disappointing than a missed opportunity or worse losing a customer. Are you equipped with the skills to confidently service and repair the various makes and models of Battery and Plug-in Hybrid Electric vehicles? We will support and signpost on your ‘electric’ journey, providing market information, so you can make an informed decision on training requirements, finance and business benefits.

+16% Estimated Growth Rate of PHEV on

+16%

the road 2020 to 2030

Page 2 | Garage Support | 2023 Issue 4

* source S&P and HH.

Winter savings Get ready for winter: Sustainability, Savings and Sales Keeping your bills under control isn’t just good for your bottom line – saving can be reinvested in training and equipment that will boost your business. Read on for our top five energy efficiency tips – ways you can look after the planet while ensuring you’re not spending more than you need to this winter. Keeping your bills under control isn’t just good for your bottom line – saving can be reinvested in training and equipment that will boost your business.

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2

Insulating your garage doors keeping them shut as much as possible, and overlaying PVC strip curtains to exclude draughts when they’re open, can each help to minimise demand on central and mobile heating systems – while comfortably meeting your duty of care to ensure safe working temperatures.

When it’s dark outside at either end of the working day, you’ll feel the benefits of investing in energy efficient LED lighting, which can use between 60-90% less energy than old-fashioned lighting. LED lights also tend to be longer lasting and need replacing less often.

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Don’t be afraid to challenge your energy provider – are they best provider for you, and are you on the right tariff? It’s easy to change provider, even if you rent your premises – you just ought to tell your landlord if they specify a preference on your rental agreement.

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3

Try to make the most of natural light in your workshop. Keep the windows clean and unobstructed, and consider whether skylights or light tubes could replace artificial lighting. But always be mindful of minimum lighting requirements for safety.

It’s often the little things everyone can do that add up to make a big difference. So, encourage your technicians to adopt energy saving habits, such as turning off lights and equipment when they’re not in use.

Garage Support | 2023 Issue 4 | Page 3

Winter Health Check Boost your revenue with winter health checks

As we head into the winter months your customers will want to know their vehicle is safe for any journey. The evenings begin to get darker earlier, and as the weather gets colder roads can be hazardous, and accidents happen.

Component checks Wiper blades Battery checks And more.

The health check takes approximately 30 mins to complete, so doesn’t eat too much into your working day, and can be easily added to jobs you already have booked in.

The effects of wear and tear aren’t always obvious, so regardless of when your customers had their vehicle serviced, offering a winter health check will give your customer peace of mind.

Offering a free winter health check helps customers make sure their vehicle is safe whilst also providing potential workshop revenue from any urgent repairs or maintenance identified during your checks.

What’s Included? • Website banners, • Promotional Posters • Social Media Assets • Health Check Sheet.

To help you offer this to your customers we have created a downloadable vehicle inspection sheet for you to use, a free marketing pack to promote this service to your customers and a handy check list for customers to use.

Download your free winter health check marketing pack

Page 4 | Garage Support | 2023 Issue 4

LKQ Academy

Manyworkshops are still not equipped to repair EV and therefore are at risk of losing customers. One in two drivers have changed their repairer since purchasing an EV. Become an EV and Hybrid workshop today! Don’t lose out on business

Here at LKQ Academy we can help. Not only have we got the right technical courses to get you and your staff EV ready – your workshop can now take it’s first steps into the future of automotive and unleash the power of electric vehicles with the launch of the two day Becoming an EV workshop Business course in partnership with our partners at T10 Automotive. This new course will put you and your workshop on the road to success and starts with embracing electric vehicles – you’ll dive deep into the world of EVs and unlock a world of opportunities for your garage.

Are you Hybrid and EV ready? Only 18% of technicians

are trained to work on Hybrid and EV’s.

Our most popular Hybrid and EV courses

Recommended courses for you

Two day course LEVEL 2 & 3 = 14 IMI CREDITS € 649 .00 Level 2 & 3 IMI Award in Electric/Hybrid 263773020 • Routine maintenance activities, vehicle system repair and replacement.

Level 4 IMI Award in Electric/Hybrid 263773040

Included in our training packages

Included in our training packages

• The diagnosis, testing and repair of electric/hybrid vehicles and components.

Two day course LEVEL 4 = 14 IMI CREDITS € 649 .00

PER CANDIDATE

PER CANDIDATE

All our courses are fully accredited by

Go to www.lkqacademy.ie for all courses details Start your training journey today

Garage Support | 2023 Issue 4 | Page 5

Finance tips

Offer customers a convenient way to pay their bills

There are services that you can offer your customers which will help with payment, Payment Assist. This clever system allows a customer to get the work done and then spread the cost over four monthly payments with no interest. The best bit for a workshop is that the invoice will get paid in full upfront so you don’t have to worry about cashflow.

No interest, no fees, no catch for you or your customer.

Scan for more about Payment Assist

She pays just €100 today as a deposit to take out the finance plan while we pay the merchant’s invoice in full.

Susan pays us a further €100 per month for three more months, and then she’s all done. Simple!

Susan has an unexpected bill for €400, but doesn’t have available funds to cover it.

Soft credit check 98% acceptance.

Go to www.lkqacademy.ie to find out more Boost Your Workshop New training prospectus out now Find a course to suit you and boost your business with training. LKQ Academy is the UK’s biggest and best automotive training provider. No matter your training need – we have a course to suit you.

Page 6 | Garage Support | 2023 Issue 4

LKQ Academy

Essential training Dry Double Clutch By 2025 up to 20% of manual transmission vehicles will be fitted with a double clutch. This presents a huge opportunity for the independent aftermarket. As transmission technology continues to evolve at pace, independent workshops must try and stay up-to-date with the latest products, tools and training on offer to ensure they can keep carrying out professional clutch system repairs and replacements in the future.

Despite there being well established automatic and CVT transmissions available, double clutch systems continue to steadily grow market share. Put simply, the smooth operation, direct drive and correlation between engine and gearbox speed of a double clutch system delivers better driving comfort, lowers emissions and improves fuel economy – making it a simple choice for vehicle manufacturers to make.

vehicles to remain competitive – they no longer need to turn away this significant profit opportunity. Each kit includes a double clutch module and all the necessary components required for the garage to change the clutch easily and professionally – whilst minimising costly errors and creating profit opportunities. LuK’s 2CT dry double clutch repair solution is easier to grasp than you might think when you apply the know-

Conventional clutch replacements are standard practice for every garage, but when it comes to repairing a dry double clutch system the appropriate special tools and knowledge required may be missing. Schaeffler is the only company in the independent aftermarket to offer complete repair solutions for both wet and dry double clutch systems – the LuK RepSet 2CT.

Like every clutch, a dry double clutch system is subject to wear and tear, so as their popularity continues to grow, it is vital that independent garages learn how to repair double clutch equipped

how and expertise available from Schaeffler’s REPXPERT technical training professionals.

LUK Clutch Technology and Dry Double Clutch Introduction 263776650 The aim of the course is to gain a full understanding of all present-day clutch systems, release systems and dual mass flywheels. • Schaeffler company introduction • Manufacturing trends and challenges • The purposes of a clutch • Clutch types, construction and operation • Self-adjusting clutches, construction and operation • Release systems • Concentric slave cylinders

• Clutch failure diagnosis and best practice • Dual mass flywheels, why they are fitted, construction and operation • Dual mass flywheel testing & failure diagnosis • How dry double clutch technology works • Development history.

€ 399 .00 PER CANDIDATE

Go to www.lkqacademy.ie to find out more

Included in our training packages

Garage Support | 2023 Issue 4 | Page 7

Customer viewpoint

Hughes Sales and Service Name: Keith Hughes Company: Hughes Sales & Service Quantity of ramps/ Inspection bays: Five ramps Time in business: Established in 2014 Number of sites: One site

Number of employees: Five employees

Time as LKQ Euro Car Parts customer: Eight years

1. What do you tend to buy from LKQ Euro Car Parts? We do have some equipment from LKQ Euro Car Parts, but we mainly buy mechanical parts and components. The range covers every type of product we need, and the key is that there’s a selection to choose from. Our preference is to buy the more expensive brands and go for the very best quality, but we’ve got options should a customer want to spend a bit less. We always discuss the options with our customers and go for the product or brand that best suits their needs and their budget, and that’s great for driving trust. Whether we buy from the top end of the range or not, we know we’re always buying quality parts and delivering a quality service. And you can’t argue with LKQ Euro Car Parts on price.

2. How do you tend to buy from LKQ Euro Car Parts? For us, it’s a 50:50 split between ordering online and over the phone. Omnipart is really handy, especially if you want to price up jobs out of hours. It’s a 24h parts service. We find Omnipart really useful when making sure we’re buying in the right part – you can have a part in front of you and bring up its replacement on screen, comparing old and new before you order. And the phone is always there if you need to discuss anything with the branch team. We also run a recovery business, and with Omnipart, we can order parts there and then at 2am to arrive later that working day. We never find ourselves waiting for a part. We get four deliveries a day from our local branch, at 8am, 10am, 1pm and 3pm. This means we can crack on with jobs in the workshop, placing orders and receiving parts as we go. Even if we buy a small part worth just a couple of Euro, we can expect it within a couple of hours – there’s no minimum spend to hit for delivery. 3. How do you find the delivery process?

4. What’s your relationship like with your local branch? Our local branch team really understand our business – who we are, how we work, and how we need them to support us. On the rare occasion that what we need isn’t in stock, they will go out of their way to source it and get it to us as soon as possible. We’ve got a great working relationship and we all get along, which helps as well! 5. How do you find working with LKQ Euro Car Parts more widely? LKQ Euro Car Parts look after us much better than other suppliers, and we genuinely feel like we’re in this together with them. We can use our Omnirewards points for all sort sorts – business and personal. We really appreciate all the different ways LKQ Euro Car Parts has engaged with us over the years which have helped to strengthen our partnership.

Whether we buy from the top end of the range or

not, we know we’re always buying quality parts and delivering a quality service. And you can’t argue with LKQ Euro Car Parts on price.

Page 8 | Garage Support | 2023 Issue 4

Even if we buy a small part worth just a couple of Euro, we can expect it within a couple of hours – there’s no minimum spend to hit for delivery.

Garage Support | 2023 Issue 4 | Page 9

Omnipart

Is your garage getting in on the Omnipart action? As our chief commercial officer, Kevan Wooden, says:

“ We’ve found that once customers have made the move to online ordering, most start to use it more and more, finding the process quicker and more convenient – and only putting calls into their local branch when there’s something more complicated that they want to discuss, or to talk about the other services we offer, like training. Online ordering helps save time for technicians and back office staff – with simple ordering and easy returns, not to mention freeing up the garage’s phonelines for customers to use. ” Work Smarter Priority Service

Increase Profits

Get ahead of the competition and ensure your order is on the next van.

Access To Exclusive Online Offers Not signed up yet? You could be missing out! Omnipart customers get access to exclusive online promotions. Sign up today and join the club. Get access to exclusive deals and promotions – whilst making your business more efficient.

Easy to use Instant vehicle lookups anywhere, anytime, on any device.

Find Vehicle Specific Parts – Easily! Our VPM instant look up function will save you precious time.

Jump the queue Everyone loves to jump the queue. With Omnipart, you can get right to the front.

Omnipart isn’t just for ordering parts!

Order our of hours Do you need a part quickly, but the branch is shut? No problem! You still get a priority Omnipart service; place an order out of hours and get it on the first van the very next day. Urgent Same DayDelivery Order in line with your agreed delivery time, you’ll get your parts the same day. With real time stock information, you can see what’s available, add them to your basket and check out – well do the rest!

Stay up to date with important industry news and additional services that can develop your business.

Speed UpYour Ordering With just the click of a button!

You knowwhat they say– Time is money!

Use Omnipart on your desktop, tablet or mobile device Got a vehicle on the ramp and need urgent parts? Your personalised account Easily see your pricing terms, current orders and outstanding credits in one place.

Omnipart makes ordering parts quicker so thers no need to trawl through brochures to find that part you need.

Its just a few easy steps: • Log in • Enter vehicle registration • Find your part • Check out!

Head to omnipart.eurocarparts.com to find out more.

Call your local branch now!

Page 10 | Garage Support | 2023 Issue 4

LKQ Academy

Why not start your journey today? Benefits of training with LKQ Academy: • Locations nationwide – find a course local to you • Courses to suit your needs – a mixture of practical, eLearning and blended courses are available • Increased employee motivation, satisfaction and retention • Greater customer satisfaction • Real Workshop conditions. Stay ahead of the competition with LKQ Academy. Whatever automotive training your workshop requires you can rest assured that we offer it. Courses offered by LKQ Academy keep up to date with latest technology and industry standards – meaning that you can do too. Award winning training Provided by LKQ Academy

Winner Partner of theYear LKQ Euro Car Parts at the IMI ANNUAL DINNER & AWARDS 2023

Memberships – Our best value way to train

Platinum 263990000 • Upskill your entire workshop • No limits to the number of people trained • 20 Training days + 20 eLearning courses .

Gold 263990010

• Our best value individual membership • No limits to practical training • Unlimited training days + 5 eLearning courses .

Gold

Platinum

€ 2,899

€ 1,199

All our courses are fully accredited by

Go to www.lkqacademy.ie for all courses details Start your training journey today

Garage Support | 2023 Issue 4 | Page 11

Make ordering parts simple .

HOW IT WORKS?

ECP 1

SIGN IN TO YOUR ACCOUNT

ENTER VEHICLE REG

FIND YOUR PARTS

PLACE YOUR ORDER

BRANCH DELIVERS

Easy to use anywhere, on any device

OPEN AN ACCOUNT IN 3 EASY STEPS Opening an account could not be easier, follow the steps below to sign up and we’ll get you started in no time!

Visit omnipart.eurocarparts. com/register

ENTER YOUR DETAILS

YOUR LOCAL BRANCH WILL BE IN TOUCH!

Already have an account? Simply go to the omnipart.eurocrparts.com and sign in or click on 'Forgot password?' to reset your login details.

Call your local branch now!