GSNL 4 UK 2023

Garage Support Supporting you and your business

2023 Issue 4

What’s inside? • Get ready for winter • Ideas to help grow your business • Are you and your garage EV ready? • The digital future • And more.

Winter edition

Call your local branch now!

A message from Kevan Welcome to the latest edition of Garage Support. We’ve got some exciting and useful updates to share – all designed to support you and your customers in the months ahead. It’s our mission to help you run profitable, successful businesses – now and in the long term. It’s why our main focus is on the various ways in which you can a) increase revenues and b) cut costs – something that’s also important to drivers at the moment. Read on to find out how to become an MOT test centre, how to develop your EV proposition and which winter vehicle checks to offer your customers when they come in. Also in this edition, you can find out more about how online ordering can benefit your business – especially with our brand new delivery tracking function, which means you can schedule jobs more accurately than ever and maximise uptime in the workshop. We’ve included some handy hints on energy efficiency (a win-win for your bottom line and for the planet), and a reminder about Payment Assist – something your customers are likely to value more than ever with Christmas just around the corner. A word of thanks from me for all you do to keep your customers moving – and to say we’re here to help with any business planning you’re doing as you think ahead to 2024. Whatever you need, from training and equipment to product support, and everything in between, that’s exactly what we’re here for.

Kevan Wooden, Chief Commercial Officer, LKQ Euro Car Parts Ultra Low Emission Zone (ULEZ)

Are you prepared for the changes posed by a Clean Air Zone?

ULEZ, also known as LEZ or sometimes CAZ (Low Emission Zone, Clean Air Zone) is an inner city area that drivers of more polluting vehicles must pay to drive through. The aim is to encourage drivers to use newer, less polluting vehicles, or make the switch to public transport. The most well-known zone in London expanded as of August 2023 with over 700,000 car drivers being affected by the expansion, and TFL estimates that around 160,000 non- compliant cars a day currently drive within the expanded zone. With the increase in cities introducing these zones and the expansion of London’s zone, what does this mean for your workshop? We’re here to help – you can find out more about the zones and how you can prepare for changes – coming soon in our ULEZ Special Edition Newsletter.

Page 2 | Garage Support | 2023 Issue 4

Winter savings Get ready for winter: Sustainability, Savings and Sales Keeping your bills under control isn’t just good for your bottom line – saving can be reinvested in training and equipment that will boost your business. Read on for our top five energy efficiency tips – ways you can look after the planet while ensuring you’re not spending more than you need to this winter. Keeping your bills under control isn’t just good for your bottom line – saving can be reinvested in training and equipment that will boost your business.

1

2

Insulating your garage doors keeping them shut as much as possible, and overlaying PVC strip curtains to exclude draughts when they’re open, can each help to minimise demand on central and mobile heating systems – while comfortably meeting your duty of care to ensure safe working temperatures.

When it’s dark outside at either end of the working day, you’ll feel the benefits of investing in energy efficient LED lighting, which can use between 60-90% less energy than old-fashioned lighting. LED lights also tend to be longer lasting and need replacing less often.

4

Don’t be afraid to challenge your energy provider – are they best provider for you, and are you on the right tariff? It’s easy to change provider, even if you rent your premises – you just ought to tell your landlord if they specify a preference on your rental agreement.

5

3

Try to make the most of natural light in your workshop. Keep the windows clean and unobstructed, and consider whether skylights or light tubes could replace artificial lighting. But always be mindful of minimum lighting requirements for safety.

It’s often the little things everyone can do that add up to make a big difference. So, encourage your technicians to adopt energy saving habits, such as turning off lights and equipment when they’re not in use.

Garage Support | 2023 Issue 4 | Page 3

Grow your business with MOT’s Ideas to help grow your business It won’t be long until the next MOT season is here. Don’t lose out by taking your MOT business to a third party – keep that revenue in house! Be prepared and consider installing an MOT bay today. Increase your income by becoming an MOT testing centre

Return on Investment Example

By investing in a class IV MOT Test Lane , look howmuch revenue you could add to your business over a five-year period: Example based on equipment purchase of £24,495 and MOT testing at an average price of £54.85 (DVSA maximum fee) . Get your money back and make a profit sooner than you think.

Scan to download the brochure

£ 24,495 Initial investment / cost of equipment 4x MOT tests per week = £219.40 per week. Pay back your investment in under 3 years.

£ 54 .85 Maximum DVSA MOT Test cost to customer

4x MOT tests per day = £1,097 per week. Pay back your investment in 23 weeks.

Page 4 | Garage Support | 2023 Issue 4

Winter Health Check Boost your revenue with winter health checks

As we head into the winter months your customers will want to know their vehicle is safe for any journey. The evenings begin to get darker earlier, and as the weather gets colder roads can be hazardous, and accidents happen.

Component checks Wiper blades Battery checks And more.

The health check takes approximately 30 mins to complete, so doesn’t eat too much into your working day, and can be easily added to jobs you already have booked in.

Offering a free winter health check helps customers make sure their vehicle is safe whilst also providing potential workshop revenue from any urgent repairs or maintenance identified during your checks.

The effects of wear and tear aren’t always obvious, so regardless of when your customers had their vehicle serviced, offering a winter health check will give your customer peace of mind.

What’s Included? • Website banners, • Promotional Posters • Social Media Assets • Health Check Sheet.

To help you offer this to your customers we have created a downloadable vehicle inspection sheet for you to use, a free marketing pack to promote this service to your customers and a handy check list for customers to use.

Download your free wither health check marketing pack

Garage Support | 2023 Issue 4 | Page 5

EV Growth Are you and your garage EV Ready? EV and Hybrid vehicles are already a key opportunity

In 2022, over 120k EV and 737k Hybrid vehicles were MOT tested, with these vehicles having an average failure rate of 16.9% and 15.5 % respectively. Of those EV vehicles tested the failures are: tyres; lamps, reflectors and electrical equipment and suspension, and for Hybrid vehicles they were: tyres; lamps, reflectors and electrical equipment; visibility. Don’t miss out on this opportunity.

EV and Hybrid are a key opportunity In 2022, over 120k EV and over 737k Hybrid were MOT tested over the same period

Average failure rate for an EV was 16.9%. Top 3 failures are: tyres; lamps, reflectors and electrical equipment; suspension. Average failure rate for an hybrid was 15.5%. Top 3 failures are: tyres; lamps, reflectors and electrical equipment; visibility.

Electric

Hybrid

Tested

Failure Rate

Tested

Failure Rate

180,000

70%

45,000

45%

160,000

40,000

40%

60%

140,000

35,000

35%

50%

120,000

30,000

30%

40%

100,000

25,000

25%

80,000

20,000

20%

30%

60000

15,000

15%

20%

40,000

10,000

10%

10%

20,000

5,000

5%

0%

-

-

0%

7

7

3

5

3

5

6

9

8

6

9

4

8

4

17

17

11

11

12

19

12

13

19

15

13

15

16

18

14

16

18

14

10

10

20

20

21-25

21-25

31-40

31-40

26-30

26-30

Under 3

Under 3

Over 40

Over 40

Source: SMMT.

EV car registrations have increased 43% since 2019 The make up of the car parc continues to change, in 2019, 90% of all new cars sold were either petrol or diesel. In 2022, this was less than half (47%). Which means, cars with an EV element have increased 43 percentage points since 2019. Are you prepared for the change?

New Car Registrations

2% 2%

Petrol

1%

4%

1%

Diesel

17%

HEV Petrol

Base on 2,311 new car registrations in 2019.

Base on 1,614 new car registrations in 2022.

6%

MHEV Petrol

2019

2022

25%

42%

4%

MHEV Diesel

65%

PHEV

14%

BEV

12%

5%

Source: SMMT.

Page 6 | Garage Support | 2023 Issue 4

LKQ Academy

Many workshops are still not equipped to repair EV and therefore are at risk of losing customers. One in two drivers have changed their repairer since purchasing an EV. Become an EV and Hybrid workshop today! Don’t lose out on business

Here at LKQ Academy we can help. Not only have we got the right technical courses to get you and your staff EV ready – your workshop can now take it’s first steps into the future of automotive and unleash the power of electric vehicles with the launch of the two day Becoming an EV workshop Business course in partnership with our partners at T10 Automotive. This new course will put you and your workshop on the road to success and starts with embracing electric vehicles – you’ll dive deep into the world of EVs and unlock a world of opportunities for your garage.

Are you Hybrid and EV ready? Only 16% of technicians

are trained to work on Hybrid and EV’s.

Our most popular Hybrid and EV courses

Recommended courses for you

Two day course LEVEL 2 & 3 = 14 IMI CREDITS £ 549 .00 Level 2 & 3 IMI Award in Electric/Hybrid 263773020 • Routine maintenance activities, vehicle system repair and replacement.

Level 4 IMI Award in Electric/Hybrid 263773040

Included in our training packages

Included in our training packages

• The diagnosis, testing and repair of electric/hybrid vehicles and components.

Two day course LEVEL 2 & 3 = 14 IMI CREDITS £ 549 .00

PER CANDIDATE

PER CANDIDATE

All our courses are fully accredited by

Go to www.lkqacademy.co.uk for all courses details Start your training journey today

Garage Support | 2023 Issue 4 | Page 7

Finance tips

Offer customers a convenient way to pay their bills

There are services that you can offer your customers which will help with payment, Payment Assist. This clever system allows a customer to get the work done and then spread the cost over four monthly payments with no interest. The best bit for a workshop is that the invoice will get paid in full upfront so you don’t have to worry about cashflow.

No interest, no fees, no catch for you or your customer.

Scan for more about Payment Assist

She pays just £100 today as a deposit to take out the finance plan while we pay the merchant’s invoice in full.

Susan pays us a further £100 per month for three more months, and then she’s all done. Simple!

Susan has an unexpected bill for £400, but doesn’t have available funds to cover it.

Soft credit check 98% acceptance.

Go to www.lkqacademy.co.uk to find out more Boost Your Workshop New training prospectus out now Find a course to suit you and boost your business with training. LKQ Academy is the UK’s biggest and best automotive training provider. No matter your training need – we have a course to suit you.

Page 8 | Garage Support | 2023 Issue 4

1TEC Auto Hub

MPM is Europe’s fastest-growing independent oil brand. Since 1994, we have grown to become the most complete (99% coverage) supplier of all lubricants and liquid needs of modern worldwide car fleets with OEM approved products. Since 2018, we have been part of LKQ. With our user-friendly website and mobile app, it is easy for every workshop technician to identify and use the right oil. 1TEC Auto Hub Powered by MPM

MPM ensures a unique solution for every 1TEC Auto Hub customer to supply all their vehicles with manufacturer’s prescribed oils and fluids. Through our unique fleet analysis,

MPM lubricants are designed to meet energy economy, environmental demands and maximise motor performance for the motor fleet you service.

you will always have the best economical working stock. In addition, with the product recommendations on our extremely user- friendly website and mobile app, you will never again have to worry about using the right oils and fluids. So, you are ready for the ever-changing future with the right lubricants. MPM Oil, in partnership with LKQ Euro Car Parts, would like to welcome you to this

MPMOil will offer you a unique perspective and by using our tools, training, and support, with the right insight, and a willingness to understand the basics of the ever-increasing complexities of lubricant and additive technology, you can be assured with the knowledge that you will be servicing your fleet with OE manufacturer approved fluids. To treat you as an individual and as a unique garage,

exciting new program, be prepared for the future as part of a the 1TEC Auto Hub community and benefit from what the 1TEC Auto Hub concept has to offer.

it is important that you also receive tailor-made advice. The most tailor-made advice we have is the award-winning MPM Fleet Analysis.

More about Fleet Analysis A free unique and customised advice with the LKQ award winning “MPM-Made-to measure oil advice” helps you to buy and stock in the best economic way. It also results in less waste in five litres, and it will increase your revenue to the best level possible. Simply purchase and stock the only product you need in the best pack size possible. As a 1TEC Auto Hub member, MPM will also power you by: • Offering you a free 20 litre oil display enabling your workshop to operate in a safe, convenient, and clean environment • Offering a free one litre oil display to enable additional sales opportunities for your workshop • Providing access to the MPM technical helpdesk • Be at hand with field support from MPM’s technical commercial oil consultants • Rewarding you with points on MPM purchases to be redeemed in the online platform.

Garage Support | 2023 Issue 4 | Page 9

Pagid Proud to Fit The Approved Network

Staying well connected with LKQ Euro Car Parts extensive branch network. As a Pagid Proud to Fit member, you have access to all that LKQ Euro Car Parts has to offer – from stores across the UK and Ireland and access to the products you need, right when you need them. What’s not to like about Pagid? Pagid – the true OEM to the aftermarket and the largest-selling braking brand for the over 14 years in the UK can be found in every LKQ Euro Car Parts in the UK and Ireland. What sets Pagid apart is the extensive history as an original equipment manufacturer (OEM) that spans several decades.

260+ branches (UK & ROI)

7,400 SKUs in the range

13 of which are Rapid Fulfilment Centres keeping branches well-stocked

and up to 6,800 being the average number of SKUs held per branch!

Delivery within 60 minutes

55,000 daily branch deliveries

When you choose Pagid, you can be confident that you are getting authentic OE parts, not just OE specifications. Additionally, both you and your customers will benefit from our leading warranty in the automotive aftermarket, with our 25 months/25,000 miles wear and tear warranty , including manufacturers defects. Industry Leading Warranty

Convenience is key – with the extensive network coverage of LKQ Euro Car Parts and Pagid’s comprehensive car parc, you can offer your customers excellent service with reliable parts, right when they need them.

* Our braking warranty is no quibble. It does not include off road use (4x4 days, track days). It does not cover alterations of the manufacturers specifications.

Page 10 | Garage Support | 2023 Issue 4

Pagid Proud to Fit What is Proud To Fit? Proud to Fit Pagid is our unique approval program celebrating brake installers and mechanics across the United Kingdom and exclusive to LKQ Euro Car Parts.

At Pagid, providing exemplary levels of braking quality is simply not enough. We need to make sure our end customers, car and light commercial vehicle owners, have a great experience when new parts are fitted. That’s why we created our Proud to Fit network. Customers get the added confidence that comes from visiting an approved garage. Somewhere that uses OE quality Pagid brake parts and fits What do I get when I join?

them in the recommended fashion. For garages, workshops and technicians, they are happy in the knowledge that they exceed Pagid’ s service expectations and are listed on our find an Installer page. Proud to Fit also offers many other options to assist you and your business to grow.

Marketing support for the workshop including posters and flyers

Align with WhoCanFixMyCar and be promoted through the site

Welcome gifts including plaque for premises

Digital marketing assets

Dedicated Facebook page, help and support through members only Pagid community

Feature on Pagid website, showcasing the workshop in a dealer locater

Inclusion in bi-monthly customer newsletter

Technical support

NEW bespoke rewards programme: earn points while purchasing Pagid products which can be redeemed for merchandise and point of sale for the workshop when hitting agreed target.

Buy

Target

Rewards

Register your interest at: www.pagid.com/garage-interest-register/ Or speak to your local account manager today about joining the UK’s biggest braking brand network. How to sign up?

Scan to sign up today.

Garage Support | 2023 Issue 4 | Page 11

Know your garage

MBS Exeter Name: Peter Anning Company: Mercedes, BMW & Mini Exeter Limited Quantity of ramps/MOT bays: Four ramps/ One MOT bay Time in business: 20 years

Number of employees: Seven employees

Time as LKQ Euro Car Parts

Number of sites: One site

customer: 15 years

5) What impact has your training had on your business (or what impact do you expect it to deliver), in terms of increased productivity and capability on the workshop floor? A few years ago, for example, one of our technicians felt he was struggling with diagnostics, so we decided it would be best if he completed a Bosch Diagnostics course through the LKQ Academy. Since then, he has become our resident diagnostics expert, and his productivity and profitability have soared as a result.

1) Which training courses have you/ your team taken part in specific to carrying out servicing, maintenance and repair work, and why? For me, it’s imperative that everyone in the business – not just those on the garage floor – are up to date on the latest technical knowledge. It’s important that we have the facilities and capability to complete every job for every customer that comes in – never having to outsource work. This means we can guarantee speed and quality of service, helping us to attract and retain customers. We’ve all completed a number of technical courses, with recent training to keep us up to date on the latest trends in double clutch gearboxes, alignment, engine diagnosis, electric vehicles, ADAS and more.

3) How do you buy your

LKQ Academy training – as-you-go or on a package?

I tend to buy my training as a package deal. I think it’s important that training is tailored to each individual member of staff and their needs, and by purchasing in a package deal, I can cover all bases and ensure that everyone is receiving the support they need.

6) What impact has your training had on your business (or what impact do you expect it to deliver), in terms of colleague satisfaction and recruitment? Training has a huge role to play when it comes to recruitment – especially given the current shortage of new talent coming into the aftermarket. With a short supply of qualified technicians, it’s all the more important that businesses are willing to develop their workforce’s skills over time.

4) Have you made any changes (or do you plan to make any) on-site as a result of the training you’ve completed? These changes can be small or large, short or long-term, e.g. investing in equipment, increasing labour rates, changing approach to marketing and customer service etc. Perhaps the biggest change implemented as a result of training is the wheel alignment bay we’ve had installed. Alignment, steering and suspension are key areas of focus for us – especially with more and more ADAS-enabled vehicles coming through our doors, which are at risk of being disturbed by even the slightest of adjustments.

2) Which training courses have you/ your team taken part in specific to business management/front of house, and why? From courses on finance and marketing to admin and customer service, we’ve made good use of LKQ Academy’s offering in this area. Most garage owners aren’t entrepreneurs; lots of us are technicians first and foremost, who’ve then gone into business – so we need all the help we can get!

Page 12 | Garage Support | 2023 Issue 4

LKQ Academy

Why not start your journey today? Benefits of training with LKQ Academy: • Locations nationwide – find a course local to you • Courses to suit your needs – a mixture of practical, eLearning and blended courses are available • Increased employee motivation, satisfaction and retention • Greater customer satisfaction • Real Workshop conditions. Stay ahead of the competition with LKQ Academy. Whatever automotive training your workshop requires you can rest assured that we offer it. Courses offered by LKQ Academy keep up to date with latest technology and industry standards – meaning that you can do too. Award winning training Provided by LKQ Academy

Winner Partner of theYear LKQ Euro Car Parts at the IMI ANNUAL DINNER & AWARDS 2023

Memberships – Our best value way to train

Platinum 263990000 • Upskill your entire workshop • No limits to the number of people trained • 20 Training days + 20 eLearning courses .

Gold 263990010

• Our best value individual membership • No limits to practical training • Unlimited training days + 5 eLearning courses .

Gold

Platinum

£ 2,499

£ 999

All our courses are fully accredited by

Go to www.lkqacademy.co.uk for all courses details Start your training journey today

Garage Support | 2023 Issue 4 | Page 13

LKQ Academy

Essential training Dry Double Clutch By 2025 up to 20% of manual transmission vehicles will be fitted with a double clutch. This presents a huge opportunity for the independent aftermarket. As transmission technology continues to evolve at pace, independent workshops must try and stay up-to-date with the latest products, tools and training on offer to ensure they can keep carrying out professional clutch system repairs and replacements in the future.

Despite there being well established automatic and CVT transmissions available, double clutch systems continue to steadily grow market share. Put simply, the smooth operation, direct drive and correlation between engine and gearbox speed of a double clutch system delivers better driving comfort, lowers emissions and improves fuel economy – making it a simple choice for vehicle manufacturers to make.

vehicles to remain competitive – they no longer need to turn away this significant profit opportunity. Each kit includes a double clutch module and all the necessary components required for the garage to change the clutch easily and professionally – whilst minimising costly errors and creating profit opportunities. LuK’s 2CT dry double clutch repair solution is easier to grasp than you might think when you apply the know-

Conventional clutch replacements are standard practice for every garage, but when it comes to repairing a dry double clutch system the appropriate special tools and knowledge required may be missing. Schaeffler is the only company in the independent aftermarket to offer complete repair solutions for both wet and dry double clutch systems – the LuK RepSet 2CT.

Like every clutch, a dry double clutch system is subject to wear and tear, so as their popularity continues to grow, it is vital that independent garages learn how to repair double clutch equipped

how and expertise available from Schaeffler’s REPXPERT technical training professionals.

LUK Clutch Technology and Dry Double Clutch Introduction 263776650 The aim of the course is to gain a full understanding of all present-day clutch systems, release systems and dual mass flywheels. • Schaeffler company introduction • Manufacturing trends and challenges • The purposes of a clutch • Clutch types, construction and operation • Self-adjusting clutches, construction and operation • Release systems • Concentric slave cylinders

• Clutch failure diagnosis and best practice • Dual mass flywheels, why they are fitted, construction and operation • Dual mass flywheel testing & failure diagnosis • How dry double clutch technology works • Development history.

£ 349 .00 PER CANDIDATE

Go to www.lkqacademy.co.uk to find out more

Included in our training packages

Page 14 | Garage Support | 2023 Issue 4

Omnipart

Is your garage getting in on the Omnipart action?

As our chief commercial officer, Kevan Wooden, says: “ We’ve found that once customers have made the move to online ordering, most start to use it more and more, finding the process quicker and more convenient – and only putting calls into their local branch when there’s something more complicated that they want to discuss, or to talk about the other services we offer, like training. Online ordering helps save time for technicians and back office staff – with simple ordering and easy returns, not to mention freeing up the garage’s phonelines for customers to use. ”

Work Smarter

Priority Service

Increase Profits

Easy to use Instant vehicle lookups anywhere, anytime, on any device.

Get ahead of the competition and ensure your order is on the next van.

Access To Exclusive Online Offers Not signed up yet? You could be missing out! Omnipart customers get access to exclusive online promotions. Sign up today and join the club. Get access to exclusive deals and promotions – whilst making your business more efficient.

Find Vehicle Specific Parts – Easily! Our VPM instant look up function will save you precious time.

Jump the queue Everyone loves to jump the queue. With Omnipart, you can get right to the front.

Omnipart isn’t just for ordering parts!

Order our of hours Do you need a part quickly, but the branch is shut? No problem! You still get a priority Omnipart service; place an order out of hours and get it on the first van the very next day. Urgent Same Day Delivery Order in line with your agreed delivery time, you’ll get your parts the same day. With real time stock information, you can see what’s available, add them to your basket and check out – well do the rest!

Stay up to date with important industry news and additional services that can develop your business.

Speed UpYour Ordering With just the click of a button!

You knowwhat they say – Time is money!

Omnipart makes ordering parts quicker so thers no need to trawl through brochures to find that part you need.

Use Omnipart on your desktop, tablet or mobile device Got a vehicle on the ramp and need urgent parts?

Its just a few easy steps: • Log in • Enter vehicle registration • Find your part • Check out!

Your personalised account Easily see your pricing terms, current orders and outstanding credits in one place.

Head to omnipart.eurocarparts.com to find out more.

Garage Support | 2023 Issue 4 | Page 15

Why join 1TEC Auto Hub? Something big is here and we want you to be part of it. Alongside seven of the automotive industry’s leading suppliers, including MPM, Pagid, Schaeffler, Shell, Valeo, VARTA UK and ZF Aftermarket, we’ve launched a new and unique garage concept, 1TEC Auto Hub. Developed to provide independent workshops with all the tools, training, and business support you need to grow and thrive in the ever-changing automotive landscape, 1TEC Auto Hub will also offer its members exclusive rewards to benefit you even further. What you’ll get A garage network prepared for the future

• Access to a GMS to suit your workshop • Access to the very latest Technical Data • Marketing support to help your business grow • Exclusive invites to events and workshops • Training fromTechnical parts and the award winning LKQ Academy • Business Support to unlock even more revenue streams

Garage Management Solution

Technical Partner Data

Technical Data

• Exclusive Rewards Platform housed in one easy to use digital platform.

Trade Events

Business Support

Loyalty Platform

Ready to take the next step? www.1TEC.co.uk

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