Garage Support 3 May 2020 ECP PR Reilly

Customers Pay You? Social distancing will be with us for a long time. Many businesses are requesting payment via a non-contact transaction – i.e. a cashless business. To protect customers and employees alike, the measures below could be considered.

Payments ■ Whenever possible take card payment and not cash to reduce the risk of infection. ■ When contacting a customer by phone to inform them their car is ready, ensure you talk through the invoice thoroughly so that you do not have to explain it in the workshop. ■ Don’t put the keys in the collection area until you have received payment. ■ Ensure a copy of the invoice is with the keys on collection. ■ If reception is still operational – have you set up the PDQ machine to cover social distancing? ☐ Have you made sure there are wipes for the machine and wipe it after every use?