Garage Support 3 ROI

Reaching Out to Your Customers

Reaching out to your customers The modern age has overtaken in many ways when it comes to advertising and growing your business. We have huge focuses on social media, emails and even online reviews. But what is wrong with an old-fashioned phone call? ■ One garage owner reported a 43% uptake based on phone calls he made in a single day. ■ Another owners mailing resulted in no bookings, but a follow up call resulted in 11 bookings. Many cars have been sitting idle or barely used for months, why not call your customers a get their car booked in for an ‘Health check’?

Testing for sales While any vehicle is on your ramp there are several checks you could be doing that could lead to additional spend from your customers

Wipers A lot of customers think wipers only break from overuse, but not using wipers can see them become stiff and dry. Checking wipers while a vehicle is with you, is another way of increasing not only revenue, but trust too.

Bulbs Double checking all bulbs in and around the car not only helps identify problems a customer never knew they had, but it can also lead to increased revenue for you.

Batteries The change in weather and minimal use over the last 12-months, means more common faults with car batteries. Testing batteries can be done in minutes and you can highlight any potential issues to your customers.

Air Con With the change in

weather and increased temperatures on their way, you will see a spike in air con issues. Testing systems isn’t always something that every garage offers, so can help set you apart when it comes to going the extra mile for your customers.

67% of adults* struggle to fund an unexpected bill of €500 or more and 44% of drivers worry about how they will pay for repairs which may be needed to their cars. With the additional pressures Covid-19 has placed on disposable income even more drivers will find themselves unable to pay for required vehicle repairs.

Advertise this service in your garage by downloading the lastest posters from Omnihub HERE .

Benefit for your business ■ Helps convert customers who cannot afford the large repair bill in one hit ■ Payment is made to your garage within five days ■ No risk to the business ■ Helps you build a relationship with your customer.

Benefit for your customer ■ Ability to spread the cost of an unexpected repair bill over a short time frame ■ No credit checks for bills less than €1,000 ■ 25% initial payment followed by three further interest free instalments ■ No arrangement fees.

Find out more at www.paymentassist.ie

* Base on 68% of UK adults struggle to fund an unexpected bill of €500 or more.

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