Garage Support 7 July 2020

SUPPORT upporting you and your business

THE MOT WAVE – ARE YOU PREPARED ?

Mandatory MOT testing reintroduced from the 1 st August Why should I reach out and book in services and MOTs?

Scheduling work now can help define your opening hours and what technician resource you’ll need. Talk to your local branch about Autotech Recruit.

Also effectively manage your finance. Our Easy Start Scheme can help you grow your business from £25 per week.

After lockdown it is estimated that 50% of MOTs will fail when tested.

The demand for MOTs post lockdown is expected to double, so managing your workload will be key.

Generating early bookings and managing workflowmeans less risk of losing this work or giving the customer the opportunity to take their work to the competitor. Arranging upfront bookings will also help spread the word that you’re business as usual.

Another owner’s mailshot resulted in no bookings, but phone calls resulted in 11 bookings on the day the calls were made.

One garage owner reported a 43% uptake on the phone calls he made in a single day.

With staff furloughed, have you thought about e-learning?

It’s been reported that out of all the MOTs that would have been due, only 20%were completed in March and 23%were completed in April – a big opportunity post lockdown!

Start by:

Work through your database to understand which customers have MOTs or services that are overdue. If you don’t have a garage management talk to your local branch about CarSys.

Use social media to let your customers know that they should book early to avoid disappoint

Contact these owners and offer an early booking slot.

If possible offer a collection and delivery service.

Explain the new social distancing rules that have been set up. We have a large range of Social Distancing signs available in branch

Check out the Covid-19 temporary policy changes for inspection procedures, calibrations, test certificates and viewing areas on omnipart.eurocarparts.com

Your Feedback

A big thank you to those of you who recently took part in our recent email customer survey – it was great to get your feedback and understand where you’d like us to focus our support. 92% * 87% * said their local branch teamhave comprehensive technical knowledge 78% * found these newsletters useful during the pandemicavailable What you want to see The survey was also a useful way to understand more about where we can improve. You told us the areas you’d like to see us work on are: *Of 840 customers surveyed. said they were satisfied with the range of parts available

Visits Face to face contact has obviously been a real challenge in light of the current situation, so we wanted to reassure you that (new) normal services will resume in the coming weeks! Our number one priority has always been the safety of both our customers and colleagues and we’ve been working behind the scenes to make sure we can get back to our visiting schedules as quickly and safely as possible, so you’re getting the level of interaction you need with your key contacts. Adhering to strict safety measures, pre- booking visits and maintaining social distancing will all be part of our accounts team’s working day moving forwards. Keep talking to us

Deliveries Like many businesses across the world, we had to adapt quickly in the early stages of the pandemic to make sure we were able to keep our customers moving. This meant some of our branch network rerouted orders and drivers to mirror the demand across the country, and you may have experienced a change to your normal delivery patterns as a result. Now things are slowly returning to normal, we have been able to readdress the balance, returning more drivers and warehouse colleagues to picking and dispatching your orders. We’re working hard on making sure our teams can deliver to you as quickly and as safely possible to meet our SLAs in this new normal world.

We’ll keep you posted as we continue to make improvements in these areas, and we’re very interested to keep hearing your thoughts too. Keep your eyes peeled for our next customer survey which will be sent out to through email in the coming weeks. Tell us your thoughts and you could be in with the chance of winning a £500 tool voucher!

Get the equipment you need to grow your business

Buying any new piece of garage equipment can represent a significant investment for your business, but what if you need that equipment to add a new service to your business, keep up to date with vehicle technology advancements, or you need to upgrade an existing piece of equipment? There is solution available that can make acquiring new garage equipment simple and affordable. The Easy Start Scheme enables you to purchase what you need to meet your business demands and in turn grow your business.

BENEFITS OF EASY START SCHEME

EASY START SCHEME

■ NO MAJOR UPFRONT COSTS The agreement can begin with just the initial payment ■ FIXED PAYMENTS Finance lease payments are not affected by interest rates, allowing the customer to budget for regular direct debit payments ■ PROTECT EXISTING CREDIT LINES Leasing allows customers to keep credit lines such as bank loans and overdrafts for more appropriate times ■ TAX BENEFITS An additional benefit for customers is that finance leasing can be 100% tax deductible against profits

The Easy Start Scheme has been exclusively created to help support garages by providing a kick start recovery and growth program to overcome the impact of Covid-19, by offering a finance plan on the equipment you purchase. Spreading the cost enables you to pay for it as the new equipment starts to generate additional income. ■ £100 PER MONTH low start for the first six payments ■ UPGRADE your garage equipment as previously planned ■ REDUCED OUTGOINGS help you to pay for equipment as your business recovers to pre Covid-19 incomes ■ FASTER BUSINESS RECOVERY through new equipment and additional services

LOCATIONS NATIONWIDE

MOT COURSES 2020/2021

LEVEL 3 ACCREDITATION £ 299 .00 ONE DAY

MOT TESTER

£ 899 .00

FOUR DAYS

MOT MANAGER

MOT AUDIT TRAINING £ 299 .00 ONE DAY

£ 599 .00

TWO DAYS

CALL 01827 838 632 TODAY TO BOOK OR DISCUSS YOUR MOT TRAINING PROGRAMME Valid until 31st December 2020. For full terms and conditions please go to www.autoeducationacademy.com/terms-conditions.

Short Staffed? Do you need help with absent technicians and MOT testers, whilst handling peaks of the business? Autotech Recruit can help. Autotech Recruit is a specialist recruitment company supplying quality technical staff, both temporary and permanent to the automotive industry. Do you have to turn work away because you have reduced staffing levels? Have you been affected by staff sickness and absence and therefore cannot do the job you have booked in? Autotech recruit enables you to be able to fill those shortages with temporary technicians. Autotech recruit have a database of over 600 technicians with a minimum of 5 years experience. Most have been main dealer trained or have specialist training in specific brands. Autotech recruit has been established with the aim of a one stop recruitment solution to the automotive industry, which in turn, aids the efficiency and profits of your garage. Key Features & Benefits ■ Have experienced technicians available to suit all of your workshop requirements ■ No need to turn jobs and repairs down, with being able to recruit available technicians ■ Minimise downtime with ramps and keeps work moving through the workshop ■ Garages benefit from improved efficiency and productivity ■ Can hire on temporary basis or long term, depending on your needs as a garage ■ Alleviates job impacts on revenue, being able to schedule jobs and complete quicker

Contact Autotech Recruit today ■ Telephone: 01234 603 119 ■ Email: hello@autotechrecruit.co.uk

C O R O N A V I R U S N E U T R A L I S E R

● Neutralises Coronavirus ● Completes the task in 7 minutes ● Leaves no problem residue behind and dry to the touch ● Covers up to 8 cubic metres ● In line with ECDC current guidelines* ● CV1 Shot neutralises Coronavirus and bacteria once released throughout the cabin

MULTIBUY OFFER PACK OF 6 FOR £41 .70 542772979

* European Centre for Disease Prevention and Control. Active ingredient has been tested to EN1276 and EN13697 standards. Manufactured in the United Kingdom

The easiest way to neutralise Coronavirus in vehicles

Protect yourself, your staff and customers with certified protection!

The FFP2 mask unlike the 3 ply disposable mask is designed and certified to provide maximum protection

✔ FFP2 mask is designed to protect against airborne diseases such as influenza viruses ✖ 3 ply disposable masks do not offer this level of protection ✔ FFP2 mask protects the user and anyone in close contact by filtering both inflow and outflow of air ✖ 3 ply disposable masks do not offer this level of protection ✔ FFP2 mask is designed to create a facial seal around the nose and mouth protecting against airborne disease ✖ 3 ply disposable masks offer no facial seal which can leave the user exposed to airborne disease

PACK OF 10 £35 .00 997990080

Remember to change the pollen filters! ■ Reduced pollutants inside the vehicle ■ Air conditioning system free of blockages ■ Less allergens in cabin

SPEND £250 ON PPE AND GET A FREE MOT CPD COURSE WORTH £50

Products available while stocks last. We reserve the right to amend/withdraw any offer in any way and at any time without compensation. For full terms and conditions please see https://omnipart.eurocarparts.com/terms-and-conditions. E & O prices exclude VAT. Trade only. Not to be used in conjunction with any other offers. Images for illustrative purposes only. Copyright © 2020 Euro Car Parts.