Garage Support April 2020

GARAGE SUPPORT

Supporting you and your business

At Euro Car Parts, we’re doing everything we can to keep you and your customers moving, safely and responsibly. We remain operational to support key workers during this national crisis because, for many, their vehicles are now fundamental to their journey to and from work every day. We’re committed to helping you; the vital mechanics and technicians that keep these vehicles on the road and our teams are working tirelessly to support you, as safely as possible. As such we’re regularly cleaning our vans, branches and retail spaces, wearing latex gloves on delivery routes, and making hand gels and soaps available to all

our teams with regular handwashing and cleansing taking place in line with government guidelines. We also have additional services and support to help your business as you adapt to the current situation. Things like e-learning training modules, technical information and technology that might prove useful to keep you moving, so you can play your fundamental part in keeping other key people doing the same. More information of which we’ve included here. As with every business, we are continuing to monitor the impact of the COVID-19 pandemic and are adapting quickly as required. We’ll continue to keep you updated and thank you for your continued support. Keep safe.

Andy Hamilton CEO Euro Car Parts Group

As the leading distributor of car and light commercial vehicle parts, we have developed several services with our partners that will benefit your business through these unprecedented times and beyond. Services to support you

Online ordering ■ Access to our entire parts catalogue through easy vehicle search ■ Real time stock visibility and pricing ■ 24/7 access to ordering, saved quotes, invoices, credits and purchase history omnipart.eurocarparts.com Technical Information ■ Now free* ■ Four users per license ■ Includes labour and repair times ■ Wiring diagrams, guided diagnostics, technical service, bulletins and recalls *Contact your branch to find out more information

E-Learning ■ Digital on-line courses ■ Wide variety of courses including air conditioning, hybrid, diesel and vehicle electronics ■ Free courses available All of these courses and more are available at autoeducationacademy.com Staff Shortages ■ Large pool of pre-screened highly skilled, vehicle technicians and MOT testers ■ Temporary or permanent placements ■ National network For more information contact hello@autotechrecruit.co.uk Workshop Waste Management ■ A one-stop-shop service for all your workshop waste needs ■ Workshop waste collections ■ UK wide coverage For more information contact Slicker Recycling on 0330 159 8325 or email bookings@slickerrecycling.com . Quote ECP001 for competitive prices Personalised Customer Videos Providing independent garages with the software and equipment to create, review and send personalised customer videos. ■ Get quicker work authorization from customers ■ Increase parts & labour revenue by over 25% ■ Increase customer retention, referrals and work conversions viewmech.com Payment Assist Payment assist offers a 0% loan to your customers who have a one off or an unexpected bill, accident repair excess or want to purchase an accessory or gap insurance. ■ 4 monthly instalments ■ 98% acceptance rate with soft credit check ■ Garage paid within 5 working days with no chargeback ■ No membership / sign up fees Contact your branch to find out more information

Under government definitions, garages and supply chain distribution are all exempt from the closure order, as they are considered critical services. We’re all working together to keep key workers moving. Some of the Things We’re Doing to Support Your Business

If we don’t have it in branch, we’ll get it for you the next day We continue to work in close partnership with our suppliers to ensure that we support your needs at our national distribution centres.

Increased stock in the branch network This is to ensure that we have the product you need available the same day. So that you can keep key workers moving.

Contactless delivery Our deliveries our now contactless as we observe the social distancing measures put in place by the government.

Keeping everyone safe The safety of our people, customers and communities remains our primary concern and we’re keeping our processes under constant review, updating them as required.