Garage Support Edition 9

GARAGE SUPPORT Supporting you and your business

All the support you need this MOT season

Call your local branch now!

Beat the rush A government MOT campaign

The government granted a 6-month MOT exemption to vehicles due a test after 30th March 2020 and before 31st July as part of the measures to help stop the spread of coronavirus. Those exemptions will begin to expire in September. Predictions are that October and November will be extremely busy for garages – with twice the usual demand for MOT tests at what is traditionally the busiest time of year anyway. To help cope with this demand, the government have produced some materials to help you encourage customers to get their MOT done this summer. If people with an exemption, or with their MOT due to expire in the autumn were to move their test forward into August for instance, it will reduce the demand for tests later in the year.

Government research shows:

40 % of MOT customers prefer to choose a garage they have used before

83 % of your MOT customers will prefer to get any necessary repairs fixed by your garage

Repairs and Servicing represents a huge opportunity for you

Many garages have remained open – and you may have seen media stories showing more than 2 million MOTs were conducted during April and May – at the height of restrictions. We also know that autumn is traditionally the busiest period for MOTs. This September, October and November, that usual increase in demand will be compounded as vehicles lose their MOT exemptions and need to get a test. The campaign started on 31st July 2020 to encourage motorists to move their MOT forward and avoid getting their MOT done during the busy period this autumn. The pack contains some ideas and opportunities to help you reach your customers and prompt them to book their MOT this August.

We know that 52% of MOT customers will come to your garage, if they have questions about their MOT. So, we’ve created some materials for you to reach out to your customers to think about booking their MOT early.

Two easy steps to get involved with the campaign:

Step 1

Step 2

Download the toolkit and images https://mattersoftesting.blog.gov.uk/ beat-the-rush-mot-campaign/

Use the templates for social media, email or text messages to your customers

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Service – MOT – Repair We’re here to help with all three of these key jobs!

We mentioned in the last issue that creating demand is key to reducing the amount of cars that are currently without MOT. The key stats below really emphasise the amount of cars that will be needing an MOT immediately or soon:

Only 25% of MOTs have been completed since March

Failure rates could increase from 40% to 50%

6.2 million vehicles will be overdue a MOT

MOT season will be extended

The failure rates from the extended MOT period are due to increase providing an ideal opportunity to promote your garage and the range of services and repairs you offer. More importantly you can drastically reduce the amount of time a customer is at your garage by offering a service and MOT together. Meaning, you free time up, to get more wheels on your ramps.

Creating the demand for your garage services is really the start, the added value you can provide is key to additional:

Retention

Loyalty

Customers

Profit

Time is money and for every car sat in the garage or sat on a ramp means you are potentially losing income. By creating this demand you need a partner that can help get you all the parts you need to get the job done quickly.

This is where we fit in – our range, depth of products and unrivalled delivery means that we have you covered for:

SERVICE ITEMS Filtration, oil change, plugs, brake and clutch fluids

FAILURE ITEMS Brakes, timing belts, steering and suspension, clutch etc.

MOT ITEMS Wipers, bulbs, mirrors, wiper fluid, wheel weights etc.

Garage Services, Support Solutions, training and much more

Some garages offer a Service and MOT as part of a package where the customer may get a discount or a free MOT. Try different marketing ideas, utilise Social Media, if you have a website keep it up to date and relevant. Take advantage of the free PR that’s out there like the government scheme to really make an impact!

Check out our Garage Support newsletter edition 3 for some social media top tips omnipart.eurocarparts.com/omnihub

3

Common MOT failures

Vehicles in the UK require MOTs to be road legal and worthy. This year has seen a significant change due to the Coronavirus pandemic.

Common MOT Failures

The statistics say:

Seat belt failures 2.2%

Body structure failure 1.9%

Drivers view of the road 8.7%

Brakes failure 17.2%

Light signal failure 29.6%

Tyre and wheels failure 10.4%

Suspension failure 20.2%

NB source is from Halfords.

Only 25% of MOTs have been completed since March

6.2 million vehicles will be overdue an MOT

Failure rates are expected to increase from 40% to 50%

With MOTs and the failure rates due to increase over the coming months with the wave predicted to hit in October, demand on your services and key product lines will increase dramatically. For your piece of mind it’s good to know that we’ve got your back. In this MOT issue , we’ve focused on Brake failure that will make up part of these failures. We’ve highlighted some of the quality brands and suppliers that are always in stock, are available same day or next day or whenever you require them . Our vast range means that you are only a phone call or web visit away from getting the parts you need to service your customers quickly, whilst making the most of this busy period.

Get the right helping hands for the MOT demand Contact Autotech Recruit today

■ Telephone: 01234 603 119

■ Email: hello@autotechrecruit.co.uk

4

Best practice for safe and successful braking service and replacement

C L E A R

Clean

Remove rust and dirt using Pagid over stud hub cleaner

Or use the Pagid Hub cleaning Tool

Remove all loose dirt & dust using Pagid Brake cleaner

Both sides

Lubricate

Don’t forget!

Use only HYDRA TEC on rubber contacts

Use only CERA TEC on metal:metal contact

Essential

ESSENTIAL: DO NOT USE COPPER GREASE / COPPER PASTE

Always use new accessories and fitting kits - do not reuse worn components

Accessories

Replace discs close to minimum thickness & any with heavy corrosion, badly pitted or edge-lipped

Check brake disc run-out using Pagid run-out tool

Replace / Run-out

Always test drive the vehicle after brake replacement Always recommend careful bedding in driving for first 200 miles

REMEMBER

OEM FOR YOU

CHECK OUT THE NEW PAGID OEM FOR YOU VIDEO @ PAGID.COM

5

Garage Services from LKQ Euro Car Parts

Get more Services and make more profit! Garage Services from LKQ Euro Car Parts is a range of added value services designed to provide your customers with all the regular services they’ll require to keep their vehicles up to date. We’ve created a short video that really explains all the benefits of our Garage Services from LKQ Euro Car Parts programme, ease of how to acquire each service, investment needed and how they can they can benefit you whilst retaining customers that might go elsewhere.

Watch our latest video omnipart.eurocarparts.com/omnihub

The range includes:

ADAS

ADAS Air Conditioning

Air Conditioning

Air Conditioning

Carbon Cleaning

Carbon Cleaning

Diagnostics

Diagnostics

Tyre & Wheel Balancing

Tyre & Wheel Balancing Tyre & Wheel Balancing

Wheel Alignment

Wheel Alignment

Hybrid and Electric Wheel Alignment

Hybrid and Electric

Carbo Cleaning

Diagnostics

H

One of the most common MOT failures is Braking . Many vehicles on the market now are fitted with EPB – Electronic Parking Brakes. EPB engages when parked or on hill starts. To do any brake work on a vehicle fitted with EPB you will need the correct Diagnostic Tool to release the callipers to start the work, without the Diagnostic tool the brakes won’t release. If you’re currently turning away work or sending it to another garage because you don’t have the right equipment, you should consider adding Diagnostics as a service .

Benefits

Additional revenue streams for your workshop

Avoid losing a customer or work to another garage

Increased customer satisfaction and retention

Ability to provide first fix resolutions

Benefits of Easy Start Finance Scheme: Get all the benefit of Garage Services by utilising the Easy Start Scheme

No major upfront costs For as little as £25 per week

Fixed payments, not affected by interest rates

Tax Benefits. 100% tax deductible against profits

Protect existing credit lines

6

EXCLUSIVELY AVAILABLE FROM

Brake Calipers

Brake Discs

■ Full range of REMANUFACTURED calipers – returned to “as NEW condition”

■ ALL Pagid discs are GEOMET® coated, reducing corrosion and providing a smarter appearance for longer and with no cleaning required saving time fitting straight from the box ■ Designed to work in harmony with Pagid brake pads ■ High carbon content, for improved heat transfer ■ Manufactured to OE quality standards, to a 10 microns tolerance ■ To ensure perfect balance, vented discs are edge ground for optimum performance ■ Covered by our 25/25 warranty, guaranteeing them for 25 months, or 25,000 miles

■ 100% pressure tested ■ 100% New components

■ Zinc coated for protection against Corrosion ■ Environmentally friendly – Recycled CORES

Brake Pads

■ Chamfers designed to avoid vibration and smooth the bedding in process ■ Specifically engineered shims for each application to reduce vibration and noise ■ Over 200 different raw materials evaluated, before deciding on final friction formula ■ Over 300,000 km of on-road and track driving is conducted for each and every brake pad ■ Covered by our 25/25 warranty, guaranteeing them for 25 months, or 25,000 miles

Brake Shoes and Assembled Kits

■ ECE R90 approved ■ Powder Coated Hand Brake shoes for longer life ■ Perfectly complements the Pagid range of Drums ■ Range of Pre-assembled kits – SAVE 50% LABOUR TIME

7

Covid-19 Vehicle Neutralisation

Covid-19 will be with us for some time and providing a safe working environment will continue to be key for staff as well as your customers cars. With the large volume of MOTs that you will start to experience, time will be tight so keeping an eye on customer service will be paramount. How can you differentiate yourself so that you stand out to your customers, ultimately creating that next level of loyalty? For MOT/Service work, cars have seat, steering wheel covers and mats applied to keep them clean when worked on. But have you thought about full Covid-19 neutralisation in vehicles? Offering this service is simple, quick (7 minutes) and can be additional profit on the bottom-line. For example at an additional £10-£15 on a Service/MOT, a customer leaves happy and safe in the knowledge there car is Covid-19 free.

CV1 Shot is the Answer ⊲ Designed for vehicles, can be used in any other enclosed spaces ⊲ Actively works on the surface for 72 hours after application ⊲ Leaves no residue behind dry to the touch ⊲ Covers up to 8 cubic metres

*European Centre for Disease Prevention and Control Active ingredient has been tested to EN1276 and EN13697 standards Manufactured in the United Kingdom.

ORDER £250 OF PPE AND GET A MOT CPD COURSE FREE worth £59 .99 I ndustrial FFP2 Mask 997990080

CV 1 Shot Coronavirus Neutraliser 542772979

■ Protects both the wearer and others ■ Protects against airborne diseases ■ CE 0598 marked in accordance with PPE regulations 2002* ■ Facial seal around the nose and mouth**

150ml

■ Neutralise Coronavirus ■ Completes the task in 7 minutes ■ 2 minutes discharge and 5 minutes activation ■ Leaves no problem residue behind and dry to the touch

Pack of 10

£ 41 .70 Multi-buy 6 for

£ 29 .99 ONLY

FREE CAR MIRROR HANGERS INCLUDED

*EN 149:2001+A1:2009. **In line with government face fit testing.

8

WHY BREMBO

TWO-PIECES BRAKE DISCS: THE SPECIFIC RANGE FOR HIGH-CLASS CARS

BREMBOBRAKEDISCS: QUALITY AND INNOVATION

Brembo Aftermarket brake discs are equivalent to the originals , as they are developed with the technical specifications of the vehicle on which they will be fitted. Car parc coverage >98%

FLOATING DISC The braking surface-hat connection by means of fastening bushes allows the braking surface to

UV COATING

expand, without leading to permanent deformations.

PILLAR VENTING TECHNOLOGY

HIGH CARBON

COMPOSITE DISC The aluminium hat and the brake surface in cast iron are joined by steel pins.

SCREW KIT

DISCS WITH BEARING

CO-CAST DISC The steel hat allows a significant reduction in the disc’s weight, therefore providing a consumption and emission reduction and an improved driving handling.

BREMBO BRAKE DISCS: CERTIFIED SAFETY! The entire range of Brembo brake discs , including the special Brembo Xtra and Brembo Max range, is UN ECE R90 approved to guarantee top level quality, safety and performance for you.

PERFORMANCE AND COMFORT

BREMBO BRAKE PADS : THE PARTNER YOU CAN RELY ON

The perfect combination of brake pad and brake disc with Brembo is no coincidence. The collaboration with the best car manufacturers in the world and countless successes in motor sports are a significant part of it.

FULL ACCESSORIES ADVANCED SOLUTION

HOMOLOGATION AND MARKING

ENVIRONMENTALLY FRIENDLY

> 100 DIFFERENT TYPES OF FRICTION MATERIALS

Offering the right range of brake pads in all the markets in the world, granting full coverage of the targeted car parc, assuring top quality in all parameters and visual aspects, matching OE equivalent positioning and being compliant with all the regulations and requirements .

bremboparts.com

Car parc coverage >98%

9

TRAINING

COURSES AVAILABLE NATIONWIDE

Courses start 1st September 2020 Oscilloscopes are a vital tool for accurate and effective diagnosis of many components, increasing the likelihood of a “first time” fix. Scan tools may find the fault, but often only put the technician in the general area of the problem. Thorough testing of the component along with associated sensors, actuators and wiring is essential before replacing any parts. This course also meets the requirements for technicians wishing to complete the Auto Education “Road to Success” programme for IMI Diagnostic Technician and Master Technician status.

Diagnosis Using an Oscilloscope 263779094 £ 349

Course Content:

Detailed technical overview of the features and functions of PC-based automotive oscilloscopes

Introduction to the main features and functions of an oscilloscope and associated technical terminology

Classroom theory sessions and workshop-based ‘hands-on’ activities

THE WORKSHOP KNOWLEDGE PORTAL FOR PROFESSIONAL VEHICLE TECHNICIANS All the expert help and decisions you need to service and repair vehicles WORK. LEARN. INFORM.

ESSENTIAL FOR YOUR WORKSHOP Browse our products or use REPXPERT on the job with our installation guides, diagnosis tool and DMF App.

LEARN FROM THE EXPERTS

STAY AHEAD OF THE GAME

With our online and live training facilities, you can learn with our Technical Trainers or from the comfort of your own home.

Keep up to date with our news and events, or read our regular technical bulletins to make sure you always have the latest knowledge.

All the expert help and decisions you need to service and repair vehicles log onto or create an account with REPXPERT – www.repxpert.co.uk

10

IT’S BETTER TO GO...

LuK RepSet clutch kits contain everything you need to carry out a professional repair, all in genuine OE quality. Components are precision matched to work together for a fast and efficient replacement, saving you time, effort and money. Don’t risk your reputation by using mis-matched clutch parts - for a completely professional repair fit LuK. For everything in one box, ask for a RepSet DMF!

www.schaeffler.co.uk/aftermarket www.repxpert.co.uk

+ EDUCATION = Learn from the experts Who better to bring you advanced training for current and upcoming technology than Schaeffler - a trusted technical partner and supplier of components and systems for original fitment by the world’s leading vehicle manufacturers. Click or scan to register your interest in our IMI certified training held in partnership with AUTO EDUCATION ACADEMY. ...ALL INCLUSIVE. AUTO ACADEMY

Schaeffler is the world’s number one supplier of drive belt systems.

Mechanics trust INA, because everything you need to carry out a professional repair is included in the box, right down to the last nut, bolt and washer. If the water pump is cambelt driven, make sure you ask for an INA KIT+WP - as our market leading 4 year, 60Kmile warranty also covers the included pump!

www.schaeffler.co.uk/aftermarket www.repxpert.co.uk

11

We’re going through changes…

You may have spotted our new look this week, as we start our rebrand to LKQ Euro Car Parts. It’s a very exciting time for us, as together we are stronger, more competitive and better able to offer a market-leading customer experience. At a time when the aftermarket faces some significant and transformational challenges, we will be better equipped than ever before to help prepare it for the future.

Congratulations Sharper UK… Our customer survey prize winners for July! Owner, Simon Harper is pictured here with our Bicester Branch Manager, Gary Grainger as he hands over the £500 prize tool voucher. Simon was over the moon to have won, particularly for doing nothing more than filling in a few quick questions in our email survey.

Introducing a new solution to help you tap into post-lockdown demand We’ve launched a brand-new online service to match trusted garages with local customers in need of essential maintenance work. Fit It For Me is designed to open new revenue streams for independent garages and introduce you to new customers - directing post lockdown demand into the independent aftermarket, in a way that can be managed easily and safely. Beyond the initial transaction, we think Fit it For Me will give independent garages – with their unique expertise and focus on local customer service – the chance to build long-lasting relationships with an expanding customer base.

Could you be next? Look out for our survey when it lands in your inbox this September to share your feedback and be in with your own chance of winning in our prize draw.

What to know more? Speak to your LKQ Euro Car Parts contact.

EXCLUSIVE OFFER Buy a Bosch ESi 5 Year MasterPack and get a FREE Bosch KTS 560 for ONLY £99 † per month **

BOSCH ESi 5 YEAR MASTERPACK SUBSCRIPTION 356995020

WORTH £1,795 +FREE

+ FREE BOSCH KTS 560 * 355779240

2 yr

12V 180

SUBSCRIPTION

UPDATING

MANUFACTURERS

DEPOSIT £ 850 .00† MONTHLY

£ 99 .00†

† Finance example typically based on a 5 year lease purchase agreement. Finance figures shown are an illustration only. Other finance options available. Finance subject to status. All prices exclude VAT at 20%. Price, availability and specification may change without prior notice. Warranty subject to manufacturers terms and conditions of use. Errors and omissions excluded. Offers valid until 31st December 2020. Offer is open to new KTS/ESI customers ONLY (minimum of 2 years without an ESI subscription). All orders must have a completed promo ESi contract. Full terms and conditions available on request. * ESI subscription required. Minimum spec. Windows7 and above. ** Terms and conditions apply. New Bosch customers ONLY.

Call your local branch now!