Garage Support Newsletter 16

Covid Support

Covid Support

A message from our CEO With every part of the UK now re-entering lockdown, I wanted to take this opportunity to update you on how we are here to keep you moving safely. LKQ Euro Car Parts and our branch network remains open and operational. Your garage remains an essential public service that can stay open for business and, in turn, our branches remain open to support you. Since the first nationwide lockdown last March, we have optimised our business so we can operate in a Covid-secure way right across our UK network, continuing to support you, during these unprecedented times. In addition, over the last 12 months, we have introduced a new logistics tool for

Business Support

Service Solutions

Service & Delivery

Best Practice

Get fast access to business- critical solutions like extra staff to handle peak periods, or support so your customers can spread the cost – all available to help you work smarter, not harder.

We’ve got everything you need in one central place. We’re here with all the information and guidance updated on daily basis to help you during this time.

All of our branches remain open and operational, with stringent safety measures in place and extra stock for speedy contactless deliveries.

Keep your garage compliant and follow the Hands Face Space guidance. Keep Safe and Carry On with our health and hygiene products.

Find and order parts 24/7 with instant access to our catalogue of over 10,000 available parts through our online ordering tool – Omnipart.

our drivers, meaning we can offer workshops a straightforward, safe, and contactless delivery service. As a valued customer you can also continue to access our fast, online ordering services 24/7 through Omnipart to request parts direct to your workshop(s), as well as advice, resources, and support through Omnihub. During this lockdown, motorists will still be able to complete their MOTs and with a further 1.1m MOTs still outstanding from the 2020 extension, this will create work opportunities for garages. We are also facing an extended cold snap, which, coupled with more vehicles being sat idle for longer, will see greater demand for servicing and repair, offering further potential revenue sources over the coming months. We know that after a tough year you will want to keep trading as much as you can right now and we’re here to help you do so with the best availability and most comprehensive service in the market. I would like to thank you for your continued support and understanding as we all re-adjust to operating under lockdown once again. Together, we’ve kept the UK moving during this most difficult of periods. We know that a fast and reliable service backed by the market’s broadest product availability is more important to you now than ever before, which is why we’re doubling down on our commitment to keep delivering on these promises to you. If you require any assistance or have questions, please do not hesitate to contact your local branch where our teams will be happy to support you.

Are you prepared for Brexit?

Amongst the wider Covid backdrop, there inevitably continues to be uncertainty across the UK’s aftermarket sector about the impact Brexit will have on the industry. At LKQ Euro Car Parts, we’ve been creating and adapting contingency plans for all the possible post-Brexit scenarios for a while now. As part of our commitment to maintaining a seamless supply chain for our customers, we’ve worked in close partnership with our suppliers and thanks to our national distribution centre in Tamworth, we believe we’ll be able to maintain a continuous delivery across our nationwide UK and Ireland branch network. We have been working collaboratively with both our European and UK based suppliers with a particular focus on our fast-moving SKUs, to ensure we have a central supply that allows us to maintain good availability and leaves us well placed to deal with any customs delays as result of the new procedures, slower turnaround times or periods of higher demand. We’re also utilising our data to inform these plans; carefully considering the needs of each of our customers and ensuring your stock requirements are being met. We are pleased a free trade agreement has been established and our focus is now on our customers, who remain our number one priority - we are doing everything we can to ensure we continue to offer seamless, unbeatable service.

Kind regards Andy Hamilton CEO, LKQ Euro Car Parts Group

We’re here to support you There are a number of things we have in place that are designed to keep you moving throughout the next few uncertain months; helping you to keep your business safe and operational. You will have access to:

■ All the parts you need for your critical jobs to keep your running smoothly ■ All the essential PPE you’ll need too keep you and your customers safe ■ 24/7 online parts ordering through Omnipart

We’re prepared for Brexit, are you?

■ A wealth of business guidance and the latest safety advice on our Omnihub, to help keep you up to date ■ Our service solutions package that is designed to help you with things like staff shortages or customer payment plans. Let us help take some of the pressure off you while you get to grips with the new lockdown measures. These are uncertain times for all of us, but we’re committed to helping you keep safe and carry on – so whatever you need from us, we’re here. You can visit the Omnihub or contact your local branch to find out what support is available to you.

Visit

at omnipart.eurocarparts.com/omnihub to find out more.

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