Garage Support Newsletter 5 UK LKQ ECP

First page 1 Next page Last page

Animated publication

GARAGE SUPPORT Supporting you and your business

2021 Edition 5

What’s inside? ⊲ Pack your bags, everyone’s going on staycation! Get your customer’s vehicles ready for those long drives to their summer holiday destinations. ⊲ Is it me or is it hot in here? Let’s get your customer’s air con system working in tip top condition ready for those hot summer days.

Call your local branch now!

Our Promise to You You rely on us every day so you can do what you do, protect your reputation and grow your business. Because your success is our success, and your problem is our problem – it’s our job to help you find the solution. That’s why we will do everything in our power to live up to our responsibility to be your partner for the long term, not just for your next order. We know that when you choose us, you want the experience to be as smooth, consistent and straightforward as possible. These are our commitments to you...

The right part, first time, on time We believe we offer the best value for money and the best product availability in the market, with more than 130,000 lines in stock. And thanks to our world-class logistics, we can get them to every part of the UK on the same day and in most cases within the hour. If something goes wrong on the way to you, we’ll keep you up to date all the way, so you know when to expect your delivery. And if we don’t have a product ready for immediate dispatch, we’ll tell you when we can get one out to you, or we’ll endeavour to offer you an alternative. There whenever you need us We’re here to solve your problems. You’ll have a dedicated local sales advisor with the expert technical knowledge, tools and catalogues needed to give you advice – in branch or on the phone with other experts available online too. And we’ll always treat you with courtesy and respect. Your business isn’t 9-5 and neither are we. You can also order from us 24/7 through our industry leading online platform, Omnipart and you’ll receive the same delivery service as you do when you call one of our branches. No hassle warranty and returns We pride ourselves on the quality of our extensive product range. But on the rare occasions when something might go wrong, our warranty process is hassle free. If you buy a product with a warranty issue, we’ll aim to sort it as quickly as possible – within 30 days at the most – or you’ll get your money back. No arguments, no fuss. And if you return a product that’s not been used with its original packaging, we’ll endeavour to refund you within 24 hours – or on the same day if it’s before 4pm. No ifs, no buts. A supportive partner in a changing world The aftermarket is changing quickly but we will help you see what’s coming over the horizon – and to make sure your business is ready for it. From training, work referral and garage management solutions, to the technology required to work with hybrid and electric vehicles, we will give you what you need to thrive today and tomorrow. And in an increasingly digitally driven world, we’ll help you become more visible and better connected with your customers.

We’ll do our utmost to make sure we deliver on these promises. But if we don’t, we want to know. Email us: promise@eurocarparts.com

Pack your bags, everyone is going on staycation! Lower demand in MOTs doesn’t need to mean a dip in profitability. We want to help you encourage motorists into your garage and get more vehicles onto your ramps to increase revenue.

Staycation ready!

With the list of countries the UK can travel to still very restricted, it isn’t surprising the demand for UK staycations and road trips are increasing as we ease out of lockdown.

Have you thought about offering a free health check to your customers? Most of these cars have been sitting on driveways, roads or in garages for prolonged periods over the last year and who knows what issues they’re harbouring. By offering extra checks and making sure cars are ‘staycation’ ready will be essential in the coming months to get customers back to normal.

Why offer free health checks? A free health check helps customers make sure their vehicle is safe whilst also providing potential revenue to garages from any urgent repairs or maintenance that are identified during the process. The best part is it only takes around 15-20 minutes to complete, so doesn’t eat too much into your working day, and can be easily added to jobs you already have booked in.

Why your customers should have a vehicle health check: ■ Make sure air con is working efficiently ■ Ensure fluid levels are at safe levels ■ Check wipers have clean visibility ■ Test batteries for potential issues ■ Ensure tyres are legal ■ Peace of mind that their vehicle is fit for purpose and won’t let them down before the trip has even started.

How do I set up a health check service? We’ve created a handy business toolkit that includes posters, website and social media banners, flyers and more, to help you promote a free vehicle health checks.

Download the complete toolkit on OmniHub

Plugging the MOT Gap To help you plug the gap the MOT season has left behind, we have created a range of guides covering different areas that can will not only help you identify and seize business opportunities, but will help keep your customers and their business protected as we start to embrace the digital age.

Customer Database Having the perfect customer database is great, but are you using it the right way?

Garage Management System Slowly but surely, the automotive industry is breaking through in to the digital age and to help you future-proof your business, we’ve introduced a new, cloud-based version of its Garage Management Software (GMS), CarSys. CarSys is a user-friendly software platform that allows you to streamline the way you work providing you with another opportunity to boost productivity and efficiency in the workshop, while delivering a more professional customer experience.

Identifying the customers who have used you once, your top spenders and those who have only made a one-off purchase could be used to your advantage – by encouraging spending in areas that might get otherwise forgotten. By segmenting your database, you can contact customers to share market your seasonal offers, MOT and service reminders, or invite them for a free vehicle health check.

Customer Service Customer service is the hub of any business – and keeping

Did you know? We offer customer services training course through our Auto Education Academy, have you thought about upskilling your team? For more information go to www.autoeducationacademy.com or email training@autoeducationacademy.com

high levels is generally the key to repeat customers. Good customer service typically means providing timely, attentive and upbeat service to a customer, making sure their needs are met in a manner that reflects positively on your business. Although customer service varies from customer to customer, there’s a few tips we can give you, that’ll help you keep on the right track. ■ Know your product and services

■ Listen to your customers ■ Keep your word ■ Go the extra mile

■ Maintain a positive attitude ■ Personalise your service

Social Media If people don’t know about your business, how can they become your customer? As a digital platform, social media helps you connect with your customer, increase awareness about your brand and boost your leads and sales. Having accessible and visually pleasing social media channels can also help improve visibility with potential customers and reach a wider audience.

Telephone Communication

Traditional Marketing Traditional marketing is anything that is not online. It is print, broadcast, direct mail, phone, and outdoor advertising like billboards. From newspapers to radio, these are all platforms that can help you reach a new audience and potentially turn them into new customers.

Out with the old and in with the new might not be the best thing, and here’s why… Technology has become a vital part of our lives. It can often be difficult to think about how we managed without social media, online ordering and online chat. But aside from talking to someone face-to-face, a phone call is often the best way to get a personal response. Using the telephone is perfect for MOT and service reminders.

You’ll find all our handy guides and support on OmniHub.

Prepare for the next MOT wave The MOT inspection cycle may have been extended, pushing MOTs to later on in the year but servicing hasn’t, so you can now take advantage of the two slots in the year to get your customers vehicle into the workshop. So once the MOT inspection has been completed, don’t forget to book in their service as well.

Get your workshop ready ■ Use the quieter periods to get your

Get the vehicles in ■ Customer Database – update your customer database by using a cloud –

Testing for sales ■ By completing a vehicle health check you are putting your customers and their vehicles first to ensure they are road ready ■ Whilst on the ramp conduct a comprehensive multi point check to ensure their car is road ready ■ Testing for sales – For example did you know for every 3rd vehicle entering the workshop could require a new battery. garage in order, using this time for improvements and installation of equipment ■ Why not invest in training to prepare your technicians for the forecasted increase in workload using Auto Education ■ Plan your customers – Start to arrange your routine services better to help fill voids in quiet days.

based Garage Management System such as CarSys ■ Using the telephone is a perfect method to remind customers of their MOT and Services ■ Social Media – A digital platform such as Facebook or WhatsApp can help you connect with your customers ■ Utilise our marketing materials, which are available online and can be used in your garage or on social media.

Ride the MOT wave ■ Use flexible staffing – Autotech recruit can supply short, medium and long term solutions for technicians and MOT testers

■ Go Digital – Use the power of digital for everything from online ordering, to save you time on the phone, to a GMS to help increase workshop productivity ■ Don’t turn a job away, our technical support service gives you access to a technician to solve the problem.

New MOT pattern will be with us for next few years MOT seasonality pattern has changed due to the 6 months extension issued in 2020, with highest demand now likely to occur from August onwards

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

2019

2020

2021 Forecast

Source: DVSA/ SMMT and ECP forecast. Note: Volume based on all normal and re-test, inclusive of 2018 new registrations. SORN and scrappage isn’t taken into account therefore actual volume may vary. 2021 forecast numbers from Jan-21 to May-21 have been adjusted to be in line with DVSA forecast, remaining are ECP estimated forecast.

Get the right part, first time Order trade parts online

Why Should I Offer an Air Con Service? What Do I Need to Do to Get Started?

Not all garages offer an air con service but it’s something that could provide you with a unique opportunity if it’s something your competitors don’t. Many new cars on the road will now have air conditioning fitted as standard, so identifying the right A/C machine that allows you to service them effectively is an area that needs your full attention. Plus, the return on investment speaks for itself.

1234yf has been the refrigerant of choice in all new manufactured vehicles since 2017. These 4-year-old cars are now coming out of their warranty and service packages and entering the aftermarket. Coupled with those vehicles running on 1234yf since 2013, this year has never been a better year to invest in a 1234yf machine.

There’s also approximately 7 years left of any real R134a volume work. So even though R134a is no longer the preferred refrigerant for manufacturers, there is the capacity for work out there, so a dual gas machine could be an option if you’re working to a budget or are considering investing in something now whilst the value for money is still there.

Return on investment example:

What You Can Earn Services per week

2 8

Your opportunity is based on 2 services per week

Services per month

Services per week x 4 working weeks per month

£119 .99

Retail price

Per job

What will it cost Overhead cost

3 months The typical pay back period for an air con machine by achieving just 2 re-gas jobs per week.

£10 .00 £50 .00 £60 .00

Per job (minimal hands-on time)

Consumable cost

Per vehicle – based on an entirely empty system!

Total cost

How long to cover the cost of the equipment Monthly profit (revenue minus costs) £59.99 per job minimum

£479 .92

3 months

Pay back

Return on investment based on £1,600 equipment

Once you have decided to offer an air con service, you need to make sure both your staff and workshop are equipped for the job.

GO!

READY

STEADY

Decide what air con machine is right for you and your business. You will find a handy machine comparison guide on pages 8 and 9. Step 2

You’ve picked your machine, now you need the air con gas, system repair tools, safety gear, service and warranty package – the full works!. We have put together an overview of the equipment you will need on pages 10 and 11. Step 3

Step

First things first, make sure your staff are trained to carry out service, maintenance and repair jobs.

Aircon Training

Step

Cooling & Climate Systems | Level 1 & 2 263778940

Ideal for an introduction into Automotive AC repair, moving on to more in depth knowledge and practical skills. Course content: Level 1 ■ Systems overview (Block valve, Orifice, CO 2 , etc.) ■ System run-through (Block valve) ■ System diagnostic through temperature ■ Component run-through (Light) ■ Oil overview ■ UV dye overview ■ Refrigerant overview ■ Flushing overview ■ Tooling appropriate for this level Level 2 ■ Systems run-through of block valve, orifice & dual AC system ■ Diagnostics through pressure and temperature ■ In depth component training ■ System controls including sensors ■ Practical training ■ Tooling appropriate for this level

£ 199 .00 PER CANDIDATE

Included in our training packages

L3 Refrigerant Handling VRQ (F-GAS) 263771230

Cooling & Climate Systems | Level 3 263778990 The specialist that would like to take it one step further. Course content: ■ CO 2 and Heat-Pump run-through ■ Impact on electric and hybrid vehicles ■ Diagnostic with each individual system ■ CO 2 as a refrigerant ■ Tooling appropriate for this level

This course has been specifically designed to provide the knowledge, training and qualification necessary to satisfy EU legislation in the mobile air conditioning market. Course content: ■ Introduction to Automotive Air Conditioning ■ Basic heat processes ■ Pressure and temperature relationships ■ The refrigeration cycle and system ■ Lubrication ■ Refrigerant flushing ■ Plus more…

£ 199 .00 PER CANDIDATE

£ 249 .00 PER CANDIDATE

Included in our training packages

You can register and book your course on the Auto Education Academy website www.autoeducationacademy.com

Choosing the Rig

Step

ECK Next

ECK Flag

ECK Next PRO

ECK Twin

Texa 705R

251774070 R134a 251774080 HFO

251774090 R134a 251774100 HFO

251775070 R134a 251775080 HFO

Part Number

251770820

251772060

R134a

Stand alone

1234yf

Stand alone

Works on hybrids automatically

Hybrids manually

Requires kit

Start time to finish

40 Minutes

45 Minutes

Printed reports

Internal tank size

12kg

2 x 10kg

10kg

Dye injection

Display screen

4.3" Colour

7" Colour

5" Colour

7" Colour

Alpha numeric

Refrigerant identifier

Optional

Heater tank

Required adapter kit

Flush enabled

Requires hose / adapter

Nitrogen testing

Data transfer

Vac pump size

51ltr

100ltr

51ltr

100ltr

72ltr

2.5m

Hose length

t Air Con Machine

Texa 707HFO

Texa 760R

Texa 780R

Robinair AC690YF

Robinair 5i

Robinair 7i

251773030 R134a 251773040 HFO

251774110 R134a 251774120 HFO

251772040 R134a 251772080 HFO

251770790

251770100

251772050

Stand alone

45 Minutes

50 Minutes

45 Minutes

50 Minutes

55 Minuted

10kg

20kg

2 x 12kg

20kg

Alpha numeric

7" Colour

Alpha numeric

4.3" Colour

7" Swivel head

Optional

Required adapter kit

Automatic cycle requires kit

72ltr

146ltr

170ltr

2.5m

Air Con Serv

Step

Our cars get an annual service, so should your air con machines. We have a range of different services and warranty packages so you can keep your machine in tip top condition for years to come.

3 & 5 Year Warranty Packages

2 & 4 Year Service Packages

5 Year Service and Warranty Package 263771985 £ 995 .00 3 Year Service and Warranty Package 263771335 £ 550 .00

Air Con Machine 2 Year Service Package 263771330 £ 390 .00 Air Con Machine 4 Year Service Package 263771980 £ 700 .00

Offers apply to any new machine purchased or any machine purchased in the previous 12 months through LKQ Euro Car Parts

Buy one of our packages and don’t worry about your annual service for the next 2 or 4 years

Next up you’ll need the correct gas for your machine.

Air Con Gas

R134a Gas 12kg 241770010

HFO1234YF Gas 5kg 241770130

ONLY

£ 199 .95

£ 305 .95

ce Essentials

Air con is so much more than just basic re-gassing.

Would you know what to do if a car comes in with no refrigerant present in the system? When it is evident there is a leak on the system and component replacement is required?

Basic leak testing and performance tooling should be used at the initial stage of inspection to see efficiency of the system and can help save time rather than re-gassing and your machine filing a vacuum leak check. Remember due diligence is vital – that vacuum leak check is not definitive and should not be used as the ‘gospel word’ and the last thing anyone wants is a car returning to the workshop with the same fault. Further diagnostic tools for establishing leaks on the system can generate additional revenue through repairs required and save valuable time in getting to the root cause of the issue.

We have the tools to get the job the done.

Basic Tools

1234yf Diagnostic Sight Glasses 252955990

Mini Bright UV Torch with

Handheld Waterproof Thermometer 253770290

D440A Techno Tools Leak Detector R134a/ HFO1234YF 254770180

Glasses 254770270

Advanced Diagnostic Tools

Portable Nitrogen Leak Detection Kit for R134a and 1234f 248770920

Refrigerant Identifier 248772640

D-640 Techno Tools Leak Detector Nitrogen/ Hydrogen 254770640

Flushing Kit for A/C Machine 252951100

Repair Tools

Hose Repair Kit 245770010

Schrader Valve Kit Includes Tool 255770020

R134a Universal O-Ring Kit for Aircon 245770090

Complete Springlock

A/C Pluging Kit 262770120

Tool Set 245770660

Your best choice! Your best choice! Your best choice! Your best choice!

We offer a full range of products and services for engine cooling and air conditioning. We offer a full range of products and services for engine cooling d air conditioning. e offer a full range of products and services f r eng ne cooling and air conditioning. We offer a full range of products and services for engine cooling and air conditioning. management is a pr req isite for the reliable op ration not only of combustion e gi es but also of hybrid and el ctric drives as well as fuel cell t ch ology, you are ideally equipped for the future. MAHLE—We shape future m bility management is a prerequisite for the reliable operation not only of combustion engines but also of hybrid and electric drives as well as fuel cell technology, you are ideally equipped for the future. MAHLE—We shape future mobility management is a prerequisite for the reliable operation not only of combustion engines but also of hybrid and electric drives as well s fuel cell technology, you are id ally equip ed for the future. MAHLE—We shape future mobility mahle-aftermarket.com management is a prerequisite for the reliable operation not only of combustion engines but also of hybrid and electric drives as well as fuel cell technology, you are ideally equipped for the future. MAHLE—We shape future mobility mahle-aftermarket.com mahle-aftermarket.com With MAHLE, you are supported by a strong new partner that is an expert in everything relating to air conditioning and cooling and has the extensive know-how of an original equipment manufacturer. You can now obtain all BEHR-brand thermal management spare parts under the MAHLE umbrella brand as well as workshop equipment, diagnostics, and other services. Since precise thermal With MAHLE, you are supported by a strong new partner that is an expert in everything relating to air conditioning and cooling and has the extensive know-how of an original equipment manuf cturer. You can now obtain all BEHR-brand thermal management spare parts under the MAHLE umbrella brand as well as workshop eq ipment, diagnostics, and other services. Since precise thermal With MAHLE, you are supported by a strong new partner that is an expert in everything relating to air conditioning and cooling and has the extensive know-how of an original equipment manufacturer. You can now obtain all BEHR-brand thermal management spare parts under the MAHLE umbrella brand as well as workshop equipment, diagnostics, and other services. Since precise thermal With MAHLE, you are supported by a str g new partner that is n xpert in everything r lating to air condi i ing and cooling and has the extensive know-how of an original equip e t ma uf cturer. You can now obtain all BEHR-brand therm l a agement spare parts under the MAHLE umbrella brand s w ll as workshop equipment, diagnostics, and oth r services. Sinc precise thermal mahle-aftermarket.com

We reserve the right to amend/withdraw any offer in any way and at any time without compensation. E & O prices exclude VAT. Trade only. Not to be used in conjunction with any other offers. Copyright © 2021 Euro Car Parts.

4.1. Anzeigen 1/1-200211-GB-print.indd 1

17.02.20 13:40 17.02.20 13:40

Call your local branch now! 4.1. Anzeigen 1/1-200211-GB-print.indd 1 4.1. Anzeigen 1/1-200211-GB-print.indd 1

17.02.20 13:40

Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12

Made with FlippingBook - Online Brochure Maker