Garage Support Newsletter 6 2021

Prepare for the next MOT wave The MOT inspection cycle may have been extended, pushing MOTs to later on in the year but servicing hasn’t, so you can now take advantage of the two slots in the year to get your customers vehicle into the workshop. So once the MOT inspection has been completed, don’t forget to book in their service as well.

Get your workshop ready ■ Use the quieter periods to get your

Get the vehicles in ■ Customer database – update your customer data by using a cloud –

Testing for sales ■ By completing a vehicle health check you are putting your customers and their vehicles first to ensure they are road ready ■ Whilst on the ramp conduct a comprehensive multi point check to ensure their car is road ready ■ Testing for sales – did you know for every third vehicle entering the workshop could require a new battery? garage in order, using this time for improvements and installation of equipment ■ Why not invest in training to prepare your technicians for the forecasted increase in workload using Auto Education ■ Plan your customers – start to arrange your routine services better to help fill voids in quiet days.

based Garage Management System such as CarSys ■ Using the telephone is a perfect method to remind customers of their MOT and services ■ Social Media – a digital platform such as Facebook or WhatsApp can help you connect with your customers ■ Utilise our marketing materials, which are available online and can be used in your garage or on social media.

Ride the MOT wave ■ Use flexible staffing – Autotech Recruit can supply short, medium and long term solutions for technicians and MOT testers

■ Go digital – use the power of digital for everything from online ordering, to save you time on the phone, through to a GMS to help increase workshop productivity ■ Don’t turn a job away, our technical support service gives you access to a technician to solve the problem.

The new MOT pattern will be with us for next few years The MOT seasonality pattern has changed due to the 6 months extension issued in 2020, with highest demand now likely to occur from August onwards

4M

3M

2M

1M

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

2019

2020

2021 Forecast

Source: DVSA/ SMMT and ECP forecast. Note: Volume based on all normal and re-test, inclusive of 2018 new registrations. SORN and scrappage isn’t taken into account therefore actual volume may vary. 2021 forecast numbers from Jan-21 to May-21 have been adjusted to be in line with DVSA forecast, remaining are ECP estimated forecast.

Get the right part, first time Order trade parts online

4