Key Accounts Welcome Pack_March 2022

Key Accounts Here to support your business

Introducing LKQ Euro Car Parts

Customer Promise

Part of the LKQ family

You rely on us every day so you can do what you do, protect your reputation and grow your business. Because your success is our success, and your problem is our problem – it’s our job to help you find the solution.

The right part, first time, on time We believe we offer the best value for money and the best product availability in the market, with more than 130,000 lines in stock. And thanks to our world-class logistics, we can get them to every part of the UK on the same day and in most cases within the hour. If something goes wrong on the way to you, we’ll keep you up to date all the way, so you know when to expect your delivery. And if we don’t have a product ready for immediate dispatch, we’ll tell you when we can get one out to you, or we’ll endeavour to offer you an alternative.

There whenever you need us We’re here to solve your problems. You’ll have a dedicated local sales advisor with the expert technical knowledge, tools and catalogues needed to give you advice – in branch or on the phone with other experts available online too. And we’ll always treat you with courtesy and respect. Your business isn’t 9-5 and neither are we. You can also order from us 24/7 through our industry leading online platform, Omnipart and you’ll receive the same delivery service as you do when you call one of our branches.

Where we've come from

Acquired by LKQ Corporation

Paint and collisions acquisitions form LKQ Coatings

Acquisitions Arleigh Andrew page

Arleigh acquires ASAP Supplies

Arleigh acquires Aquafax

Euro Car Parts and Andrew Page integrate to become LKQ Euro car Parts

Team P R Reilly integrates with the LKQ Euro Car Parts Brand

No hassle warranty and returns We pride ourselves on the quality of our extensive product range. But on the rare occasions when something might go wrong, our warranty process is hassle free. If you buy a product with a warranty issue, we’ll aim to sort it as quickly as possible – within 30 days at the most – or you’ll get your money back. No arguments, no fuss. And if you return a product that’s not been used with its original packaging, we’ll endeavour to refund you within 24 hours – or on the same day if it’s before 4pm. No ifs, no buts.

A supportive partner in a changing world

The aftermarket is changing quickly but we will help you see what’s coming over the horizon – and to make sure your business is ready for it. From training, work referral and garage management solutions, to the technology required to work with hybrid and electric vehicles, we will give you what you need to thrive today and tomorrow. And in an increasingly digitally driven world, we’ll help you become more visible and better connected with your customers.

2011

2013

2014

2016

2017

2018

2020

2021

Purchased Hella Ireland

Acquisitions Team P R Reilly

Acquisitions autoclimate

3.4k people 90 branches

8.2k people 186 branches

9k people 280+ branches

autoclimate TM

We’ll do our utmost to make sure we deliver on these promises. But if we don’t, we want to know. Email us: promise@eurocarparts.com

Welcome to the LKQ Euro Car Parts Key Accounts Team As soon as your account is set-up, we will designate a key account manager to your account. Our Key Account Managers (KAMs): ■ Have a wealth of industry experience ■ Are subject matter experts in different segments including Service Maintenance and Repair (SMR), Fleet, Dealership, Roadside, Public/Council, Fast Fits and Car Supermarkets ■ Cover areas including: Operations – supporting you with developing an operations plan to get you the right part in the right time, working in partnership with your sites and connecting them with our branches in the most efficient way Business growth – supporting you in your ambitions to grow and develop a significant sales growth trajectory, with the back-end support of dedicated product and technology experts Technology Insights – supporting you with insight into the changing landscape of the automotive market with the growth expected on electric vehicles and ADAS, becoming your end-to-end, one-stop solution covering training, workshop design, equipment, tools and part supply A wide European footprint – supporting you in cross country agreements. Your designated Key Account Manager will be supported by a Central Processing Team, Commercial Team, and Customer Support Team which is open every day, Monday to Friday between 8am and 6pm, plus Saturday 8am to 4pm (including bank holiday branch opening times). This cover enables the LKQ Euro Car Parts network to support our customers whenever they need it.

Branch Locations

LKQ UK and Ireland

The team manage the following services.

Rebate calculations and reporting

Order processing

Customer reporting

LKQ Euro Car Parts Branches 252

Rapid Fulfilment Centres

18

Support to our sales network

Management information

ROI Branches

National Distribution Centres

26

2

Integral in tender submissions

Pricing management

IT integration

Arleigh Branches

6

Bespoke invoicing solutions

Legal documentation assistance

Key Accounts Support Team We aim to provide an excellent level of service providing both help and expertise our customers and nationwide network of branches. For any queries, please contact your local branch in the first instance who can escalate any concerns or issues to the support team.

How We Work (ECP)

Brands We Supply

Braking

A central distribution centre in Tamworth, Stafforshire, supported by our Dubin CDC in Ireland Over 100,000 SKUs 99% overnight availability 24 rigid vehicles, 71 artic lorries, 110 trailers Each branch replenished overnight and delivers first VOR NDCs

2 Central Distribution Centres

Filtration

Lubricants

RFCs

18 Rapid Fulfilment Centres

20 RFCs nationwide c45,000 SKUs 95% same day availability 3 VORs every day to each branch

Collision Centres Full local branch

Batteries

280+ branches nationwide c16,000 SKUs 85% of local demand off the shelf Average of 10 vans and bikes per branch 420 average deliveries each day Retail area Branch Network

Steering and Suspension

280+ Branches

Garage Services

Hybrid and Electric

Why Garage Services? These days keeping customers and finding new ones is tough. With fierce competition, you shouldn’t have to decline work because you’re unable to offer services in-house. Nothing is more expensive than a missed opportunity. This is where our Garage Services from LKQ Euro Car Parts can help – a range of added value services designed to provide your customers with all the regular services required to keep their vehicles up to date.

By 2030, new petrol and diesel vehicles will stop being sold in the UK. It’s predicted by then there will be over 10 million hybrid and electric cars on the UK roads. This of course means more of these vehicles are being presented to vehicle workshops for repair or servicing. The systems used on these vehicles vary in operation and complexity. We can provide the training tools and equipment for your business to undertake this work.

Benefits of Garage Services: ■ Additional revenue streams for your workshop ■ Ability to provide first fix solutions ■ Increased satisfaction and retention ■ Avoiding losing a customer or work to a competitor.

Advanced Driver Assistance Systems

Engine and DPF Carbon Cleaning

With tighter MOT rules and limits linked to vehicle emissions, it’s vital that emission control devices such as catalysts and diesel particulate filters are functioning correctly. Why Carbon Cleaning? Trends show we’re keeping vehicles longer and looking to reduce cost of vehicle ownership. There are millions of vehicles on the road with DPFs. Up to 70% of clogged DPFs are unnecessarily scrapped, meaning you could be paying for a replacement when cleaning would restore the part to perfect working condition.

There are approximately 4.5 million Advanced Driver Assistance Systems (ADAS) enabled vehicles in the UK, according to Thatcham Research. Calibration is required whenever a sensor’s aim is disturbed in any way. This can occur because of collision or in a workshop due to a windshield replacement, suspension repair or wheel alignment. All repairers should follow the UK Insurance Industry Requirements (IIR) for the safe repair of ADAS equipped vehicles.

Wheel Alignment

Regular alignment checks are an essential part of a vehicle’s service maintenance schedule. Every day driving affects wheel alignment and over time, wheels can become misaligned. Poor road conditions, potholes, kerbing a vehicle and worn suspension components will also impact on a vehicles wheel alignment. Most sources recommend an alignment service every 10,000 miles, 1 to 3 years, with each new set of tyres or when replacing steering and suspension components. It only takes 10 minutes to perform a wheel alignment check and it’s estimated that 1 in 5 cars coming into a workshop will have an alignment issue and on average 1 in every 14 vehicles checked will highlight issues that will require additional parts and labour work to be carried out.

Diagnostic Tools and Services

Having the right diagnostic tools can ensure your garage is able to diagnose and resolve issues across the vast range of today’s vehicles and changing technology. This also reduces the amount of technician time spent on each vehicle, giving you increased work capacity.

Air Conditioning

Tyre and Wheel Equipment

18 million vehicles have air con systems installed, and 95% of new registrations include it as standard. Air con checks and gas top ups are recommended to be done annually, allowing this to coincide with regular 12-month services and MOTs.

Around 10% of all MOT failures are tyre related. This trend has been increasing year on year, with the number one tyre failure associated to worn treads, bulges, and cuts in the tyre wall. Any vehicle displaying a TPMS fault when submitted for its MOT will result in a test failure. Due to wear, tyres need to be replaced every two to three years based on the current average annual mileage figures. This figure doesn’t consider any tyre damage caused by poor road conditions such as potholes. TPMS sensors/valves also need to be checked annually and replaced if required.

If you don’t have the equipment you need for certain jobs and find you are turning away or sending work to another garage, talk to your local LKQ Euro Car Parts branch about Garage Services. This could help bring your garage to the next level and open up your streams of revenue.

Supporting You and Your Garage for the Future

Whatever your requirements, we can provide an end-to-end service from an Autocad design to complete workshop package handover. We can also offer advice on safety railing, insulated tools and Personal Protection Equipment. Are you ready to accept Hybrid and Electric vehicles? Hybrid and Electric vehicle bays are generally wider and longer than standard workshop bays. Find out how we can help redesign your workshop spaces to accommodate these bays.

■ Design drawings ■ Workspace and workflow efficiency ■ Safety and compliance ■ Equipment ■ Charging points

Contact your Account Manager for more information.

Training (LKQ Academy)

Hybrid and EV Training

There are several reasons it is important, here are a few: Why is Training your employees is important? Training your employees is important to provide the opportunity for employees to grow their knowledge base and improve their job skills to become more effective in your business. Despite the cost of training for employees, the return on investment outweighs the costs in the long run.

LEVEL 2: This course is specifically designed towards a person that may be required to work on an electrically propelled/hybrid vehicle and in particular the safety procedures and requirements of these types of technologies. Suitable for Technicians carrying out routine maintenance and repairs in or around electrical/hybrid propulsion systems, this course enables the delegate to have an understanding of the construction, function and layout of these types of vehicles along with the methods to ensure the systems are safe to work on to minimise the risks to self and others. COURSE GOALS AND OBJECTIVES LEVEL 2: ■ Terminology ■ Types of hybrid/EV layouts ■ Safety procedures ■ Operational conditions ■ Auto-Stop systems ■ Construction and function of hybrid systems ■ Handling hybrid components and safety procedures ■ Component operation ■ Construction and function of components. LEVEL 2 AND 3 HYBRID / ELECTRIC VEHICLE ROUTINE MAINTENANCE ACTIVITIES, SYSTEM REPAIR AND REPLACEMENT 263773020 COURSE DESCRIPTION

14 IMI CREDITS

It improves skills and knowledge Training helps to improve the knowledge and skills of your employees in keeping up to date with changes in the industry. These improvements will positively affect the productivity of employees, in turn increase the profits and efficiency.

It shows employees they are valued Training will help employees feel like the company is invested in them. By continuing to teach your employees new skills and abilities, they will not just become better workers, they will feel like more productive members of your business This will improve their morale, loyalty to you and the business.

LEVEL 3: This course is specifically designed to cover all aspects of hybrid/ electrically propelled technology. It covers the basic procedures of safety in handling high voltage systems through to content that looks in depth at how the propulsion and re-generation system is controlled. Along with the management of the inverter power unit, a thorough understanding of battery management and how information is used to maximise the efficiency of the system will be gained. Other subjects covered include high voltage air conditioning compressors, DC-DC converters, PTC heater assemblies along with high pressure hydraulic braking systems and the management between conventional braking and regeneration braking balance. Suitable for Technicians carrying out repairs and replacement of hybrid/electrically propelled HV components.

Reduction in employee costs In addition to increased productivity training can also help you to reduce the overall employee salary costs through a more refined workforce. It stands to reason that if you have 10 highly well-trained and efficient employees, they can often do the same as 15 untrained, unmotivated, and uninspired employees.

Not all training is face to face and means an employee needs to leave the workplace, why not invest in E-Learning courses. At LKQ Academy we have 100s of courses available from air con to customer service, braking, electric vehicles to diagnostics.

LEVEL 3: ■ Terminology ■ Types of hybrid/EV layouts ■ Operational conditions ■ Auto-Stop systems ■ Construction and function of hybrid systems ■ Handling hybrid components and safety procedures ■ Construction and function of electrically propelled/ hybrid systems ■ Safe shut-down procedures and methods of electrical measurement

■ Construction and function of components Identification of control units, components and motor assembly – practical (subject to hardware availability) ■ Battery construction and operation ■ Brushless motor construction and operation ■ 3-phase principles ■ Motor control ■ Electrical regeneration ■ Inverter voltage rectification and regulation.

Individual Memberships

GOLD Unlimited Training Days + 5 eLearning Courses (12 Months membership) £1499 +vat

SILVER 5 Days Training + 3 eLearning Courses (12 Months membership) £999 +vat

BRONZE 2 Days Training + 1 eLearning Course (12 Months membership) £549 +vat

* exclusions and T&C's can be found on the https://lkqacademy.co.uk/

What's included ■ Serivce Road to Success ■ Diagnostic Road to Success ■ Advance Road to Success

SKILL RELEVANCE ■ 01. Hybrid/Electric cars

OTHER INFORMATION This course is held in: English Course level:

Medical note: Due to the strong magnetic field of motors used in hybrid technology, it is advised that candidates who are fitted with diabetic insulin pumps, pacemakers etc. may be unsuitable for this course.

■ Bosch Diagnostic Tech ■ Bosch Master Tech ■ Hybrid Level 2/3 and 4

■ Servoce Advisor Program ■ LUK Courses ■ ZF Automatic Transmission Level 1

■ Tyre Training - Bridgestone ■ Pico level 1 and 2 ■ Andy Savva

Professional

Course duration:

2 Days

LEVEL 2 & 3 IMI AWARD IN ELECTRIC/HYBRID ■ Routine maintenance activities, vehicle system repair and replacement £ 549 .00 PER CANDIDATE 2 DAY COURSE LEVEL 2 & 3 = 14 IMI CREDITS +VAT

LEVEL 4 IMI AWARD IN ELECTRIC/HYBRID ■ The diagnosis, testing and repair of electric/hybrid vehicles and components £ 549 .00 PER CANDIDATE 2 DAY COURSE LEVEL 4 = 14 IMI CREDITS +VAT

Connected to the Future ■ A simple solution to building your skillset ■ An easy to use system to help develop your employees ■ Free skills tests to understand where your current knowledge sits and recommended courses ■ All your results in one place

Included in our training packages

www.lkqacademy.co.uk

Contact your local branch for more information

ADAS

MOT CPD course

ARE YOU READY FOR THE CHANGES WITHIN THE ADAS REPAIR PROCESS?

FROM THE 31ST MARCH 2021 ANY REPAIRER SHOULD FOLLOW UK INSURANCE INDUSTRY REQUIREMENTS (IIR) FOR THE SAFE REPAIR OF ADAS EQUIPPED VEHICLES

COMPLETE YOUR MOT CPD NOW, DON’T LEAVE IT UNTIL THE LAST MINUTE!

WHAT IS UK INSURANCE INDUSTRY REQUIREMENTS (IIR)? IIR is a guidance document set out by UK insurance companies and industry stakeholders. WHY WAS IT CREATED? To support repairers to meet the UK insurer requirements for conducting repairs involving ADAS. WHEN DOES IIR APPLY? IIR applies to repair, servicing or maintenance of vehicles fitted with ADAS systems.

IIR SHOULD BE FOLLOWED WHERE THE REPAIR, SERVICE OR MAINTENANCE OF THE FOLLOWING IS UNDERTAKEN ■ ADAS Sensors – Example Camera / Radar / LIDAR ■ Replacing the sensor / sensor control unit ■ Parts likely to affect the operation / functionality of ADAS sensors ■ Example brackets / mountings including removal and refit ■ Vehicle geometry changes

IIR OVERVIEW ■ Identify if the vehicle is fitted with ADAS and document ■ This must be carried out by a competent (trained) person ■ Where ADAS is present establish if there is any requirement for calibration after the work is completed ■ Road tests should be carried out by a current competent person ■ Calibration results should always be documented ■ Fully verifiable and auditable records provided to asset owner / work provider

1000’S of Mot testers are removed from the register by the DVSA every year for not completing their CPD and assessment on time.

LIGHT VEHICLE CPD 263002070 ONLINE ASSESSMENT ONLY 2020/2021 £ 29 .00 PER CANDIDATE INCLUDES 2 ASSESSMENT ATTEMPTS +VAT

MOTORBIKE 263002101 ONLINE TRAINING AND ASSESSMENT 2021/2022 £ 59 .00 PER CANDIDATE INCLUDES 2 ASSESSMENT ATTEMPTS LIGHT VEHICLE CPD 263002080 ONLINE TRAINING AND ASSESSMENT 2020/2021 £ 59 .00 PER CANDIDATE INCLUDES 2 ASSESSMENT ATTEMPTS +VAT +VAT

FREE IMI Affiliate membership Worth £47

FREE IMI Affiliate membership Worth £47

ADAS 2 DAY | CALIBRATION & AOM230 ACCREDITATION COURSE DESCRIPTION This is a 2 day course that covers the training and accreditation to be a qualified ADAS technician.

As of 2016, new vehicles require a minimum of two ADAS systems fitted to qualify for a 5 Star NCAP Safety Rating, these must be Autonomous Emergency Braking (AEB) and Lane Departure. This course covers operation and calibration using a CSC-Tool, a comprehensive multi-brand workshop tool for calibrating camera and radar-based Advanced Driver Assist Systems (ADAS).

LIGHT VEHICLE CPD 26300207C CLASSROOM BASED TRAINING AND ASSESSMENT 2020/2021 £ 129 .00 PER CANDIDATE UNLIMITED ASSESSMENT ATTEMPTS FREE IMI Affiliate membership Worth £47 +VAT

COURSE CONTENT DAY 1 ■ Understanding ADAS and ADAS Sensors ■ Relationship To Vehicle Alignment and ADAS Effects of Incorrect Calibration ■ Effects on Other Related Systems

COURSE GOALS AND OBJECTIVES DAY 1 On completion of the course, delegates will be able to: ■ Understand features of Dynamic and Static calibration ■ Accurately calibrate camera-based driver assist systems DAY 2 To determine the technician’s ability to identify and correctly interpret information relating to a specific vehicle and its ADAS features To determine which method of calibration is required.

FREE IMI Affiliate membership Worth £47

■ When a Calibration Should Take Place ■ How To Perform a Dynamic Calibrations ■ How To Perform a Static Calibration ■ Post Calibration

This IMI Accreditation is designed to ensure that the technician has the ability to calibrate Advanced Driver Assistance Systems (ADAS). It demonstrates the technician’s ability to identify and correctly interpret information relating to a specific vehicle and its ADAS features to determine which method of calibration is required. COURSE CONTENT DAY 2 ■ Safe working practices and H & S guidelines ■ Technical information sources ■ Types of ADAS diagnostic equipment ■ Relevant tools and equipment for calibration ■ The calibration environment, targets, lighting and radar boards ■ Types of sensors and their functions. Optical, Radar, Lidar and Ultra-sonic ■ System operation – steering, braking, lane-departure warning and driver assist ■ Static, dynamic and hybrid system calibration

The module also assesses the technician's ability to identify/locate and follow software- specific re- calibration methods during the assessment process. They will also be required to use the correct tools and equipment in order to demonstrate their ability to calibrate two ADAS sensors on a vehicle with a minimum of two operating systems. It is recommended that Technicians planning to undertake this module should be working in the automotive industry and must have relevant Diagnostic and Alignment experience to ensure that they are familiar with the skills, knowledge and techniques required to calibrate ADAS systems. SKILL RELEVANCE 06. Advanced Driver Assistance Systems OTHER INFORMATION This course is held in: English Course level: Professional Expected course duration: 2 Days £ 799 .00 PER CANDIDATE +VAT

WHY NOT BECOME AN MOT TESTER? MOT TESTER LEVEL 2 263771650

£ 899 .00 +VAT

PER CANDIDATE ONLY

Contact your Account Manager for more information.

Call 01827 838 632 or email training@eurocarparts.com

Service Solutions

Autotech Academy Recruitment

Haynes Pro Workshop Data

Increase your revenue and lower cost through: ■ Increased efficiency ■ Quick identification of known issues ■ Reduced non billable hours ■ Reduced repair times

Key technical benefits ■ Exploded technical drawing for tightening torques ■ Maintenance and adjustment data ■ Wiring diagrams

Autotech Academy a recruitment solution Helping young vehicle technicians into their first paid employment Getting staff roles filled in the workshop can be tricky and stressful and with the lack of new talent coming into our industry, it can be hard to find the right staff. Autotech Academy has the answer; a unique initiative which offers Level 2-3 college students a route into the automotive industry through paid internships.

■ VESA MKII – guided diagnostics and test ■ Technical service bulletins and recalls

Expand your expertise ■ Work on the most current vehicles ■ Improve customer satisfaction

Benefits

You no longer need to spend hours assessing vehicles, HaynesPro WorkshopData™ does all the hard work, so you don’t have to.

Hassle free, no need to search for trained staff

Get qualified staff instantly (IMI level 3 trained)

⊲ WORKSHOP DEMAND TOO HIGH FOR YOUR TEAM? ⊲ ARE YOU TURNING DOWN WORK BECAUSE YOU DON’T HAVE THE STAFF? ⊲ AUTOTECH RECRUIT CAN HELP!

A fixed hourly fee that includes all costs

Autotech Recruit is a specialist recruitment company supplying quality technical staff, both temporary and permanent to the automotive industry.

Interns can be combined with bespoke training packages that can be beneficial to the future growth of your business (EV training / ADAS for example)

Ready to start work straight away. Interns are supplied with their own tools, PPE, uniform and work wear if required

Autotech recruit has been established with the aim of a one stop recruitment solution to the automotive industry, which in turn, aids the efficiency and profits of your garage.

Autotech recruit have a database of over 600 technicians with a minimum of 5 years experience. Most have been main dealer trained or have specialist training in specific brands.

Autotech recruit enables you to be able to fill those shortages with temporary technicians.

No tax, holiday pay and sick pay, these are all taken care of by Autotech Academy

No end of the placement fee if you keep or release your intern

Meet the Intern before they join the workshop team

Contact Autotech Recruit today

■ Telephone: 01234 603 119

■ Email: hello@autotechrecruit.co.uk

ERA Start-Stop Batteries THE ELECTRIC SPARE PARTS LEADER

98% coverage of the European fleet

Made in Europe

Large car parc coverage for passenger cars and LCV

100%OE Quality

Introducing, ERA Start-Stop batteries. • With almost 40 years of experience in the automotive spare parts market, ERA is an international expert in automotive electrics and electronics • ERA EFB – The right choice for vehicles with an entry-level Start-Stop system and conventional vehicles with increased energy requirements • ERA AGM – The best solution for vehicles with an advanced Start-Stop system and for vehicles with the highest energy requirements due to extensive safety and comfort functions.

We reserve the right to amend/withdraw any offer in any way and at any time without compensation. E & O prices exclude VAT. Trade only. Not to be used in conjunction with any other offers. Copyright © 2022 Euro Car Parts.