LKQ Academy - 2024 Prospectus UK

Boost Your Workshop Service Advisor - Technical for Non-Technical and Jargon Busting - BRTS

Bridge the gap between your front of house/service departments and workshop technicians to ensure a first-time fix for your customers. The “Technical for Non-Technical” course equips your staff with the technical knowledge needed to enhance customer interactions. Ideal for front of house staff new to the role or without a technical background. Course Objectives: Benefits for Attendees: Course description

• Understand the Technical Side: Gain comprehensive knowledge of motor car workings and common workshop technical terms. • Enhance Communication: Ask detailed questions and effectively convey customer information to optimize the fault-finding process. • Achieve First-Time Fixes: Contribute to resolving customer issues promptly, reducing repeat visits, and increasing loyalty.

• Strengthen Customer Service Skills • Streamline Communication Channels • Collaborate Effectively

• Save Time and Resources • Enhance Customer Loyalty

Service Advisor - Customer Management - BRTS 263775060 - 2 Day £ 299 .00 PER CANDIDATE

Included in our training memberships

Lunch included

Find out more. Visit: LKQAcademy.co.uk or contact info@lkqacademy.co.uk

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