LKQ-Academy Training Prospectus UK February 2026

Expert Training

Service Advisor Managing Customer Experience – BRTS 263775050

TRD

Ensure a seamless and exceptional customer experience from the moment they contact your garage business. This comprehensive two-day course combines the elements of customer experience and customer management to empower your front of house team with the skills and strategies needed to keep customers returning and recommending your services. Delivering Exceptional Customer Service:

Maximizing the Customer Journey: • Understand the various stages of the customer journey, from initial interest to repeat purchases and recommendations. Acquire the skills required to deliver great service at each stage and create customers for life.

• Explore key communication skills and techniques to provide outstanding customer service, boost customer loyalty, and assess personal branding to add value to your business. Handling Customer Interactions: • Develop the confidence to handle customer calls effectively, ask for business in the right way, and identify incremental sales opportunities to increase profitability

without compromising ethical practices. Identifying Business Opportunities:

• Encourage delegates to think strategically and identify potential business opportunities arising from exceptional customer service, allowing for customer satisfaction and business growth.

2 Day Course £ 299 .00 Per Candidate Lunch included

Included in our membership packages

Service Advisor Technical for Non-Technical and Jargon Busting – BRTS 263775040

TRD

Bridge the gap between your front of house/service departments and workshop technicians to ensure a first-time fix for your customers. The “Technical for Non-Technical” course equips your staff with the technical knowledge needed to enhance customer interactions. Ideal for front of house staff new to the role or without a technical background.

Benefits for Attendees: • Strengthen Customer Service Skills • Streamline Communication Channels

Understand the Technical Side: • Gain comprehensive knowledge of motor car workings and common workshop technical terms. Enhance Communication: • Ask detailed questions and effectively convey customer information to optimize the fault-finding process. Achieve First-Time Fixes: • Contribute to resolving customer issues promptly, reducing repeat visits, and increasing loyalty.

• Collaborate Effectively • Save Time and Resources • Enhance Customer Loyalty.

2 Day Course £ 299 .00 Per Candidate Lunch included

Included in our membership packages

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Prices shown exclude VAT.