LKQ-Euro-Car- Parts-NEWS-FROM-ROI-DEC2023

BUSINESS UPDATES BENEFITTINGYOU LKQ Connect is now live

Our brand new HR information system supports colleagues with everyday tasks and streamlines tasks for our BM’s. It’s a fantastic platform, so make sure you download the app and take the opportunity to check all your personal details and emergency contacts are correct.

LKQ Connect is live. Hopefully everyone now is fully set up on

Connect and using the app for easier interaction to book holidays, check

personal information and payslips.

Your Voice Matters

Colleague Role Focus

We closed our lates colleague engagement survey, Your Voice Matters. We have had

FOCUS GROUPS

Over the past few months, we have looked at what we

INSTANT PRICE MATCH

BONUS - BUDDY GROUP

Christmas Festivities You will have seen we have once again had budget agreed to fund a Christmas/End of year outing for our teams. The budget is €40 per colleague who attends your outing of choice. Make sure to get as many of your team together as possible to celebrate your hard work through the year. Be sure to claim the cost correctly via the petty cash process. Thank you to everyone who took the time to sit down and complete the survey so we can understand from you how to make LKQ Euro Car Parts an even better place to work. We are looking forward to our engagement action planning taking place in January 2024. War Room This is probably the first time many of us in Ireland will have come across the ‘War Room’ – so it feels like a good time to update the Network and share with you some of the great work that is being done on ‘our profile.’ The ‘War Room’ was put together in October this year – with some of the greatest minds in LKQ Euro Car Parts and Matt H!! The purpose of the War Room is to find a way to plug those gaps in our profile where we have no product listed – you all know the cars! We have split the work into three key areas of opportunity looking at: 1. Key products not available on cars in the ROI Carparc. 2. Products reviewed in Topcat by our Sales Teams that don’t actually get posted to the basket and sold. 3. Lost Sales Data – you will all be familiar with this one. The work being done through the ‘war room’ is designed to take our profile to the next level. We have reviewed the top three cars in Ireland at the moment, surprisingly none of an amazing response with 97% of our colleagues across Ireland having their say. This is an increase of 10% from our last survey.

can do to support and improve working life for our different roles in Branch. We have recently focused on

SALES ADVISORS

BONUS - PART TIME & SATURDAY SA’S

IMPROVED SUPPORT - WIN MORE BUSINESS

our Sales Advisor roles. It’s an exciting time for Sales Advisors in our Business. We have really listened and made impactful changes to support the role of SA in our Branches. We reached out and spoke to a selection of PSA’s across each region. They told us what was going well, what we could improve on and what we could do differently to support them. We then proceeded to make changes where we could for the betterment of this team and the wider teams. You will see just some of what you said and we delivered above. IMPROVED FOCUS TRAINING PLANS which were in the top ten lines in the UK, highlighting even more the need for us to review our profile and offering in Ireland. We’ve reviewed over 700 product groups for these three cars and its fair to say we have quite a few gaps. You can expect to see a new product list early in the NewYear ensuring our customer offer is where it needs to be. We are already working on the next group of cars, so you can expect to see a continuous extension of your profile and improved availability going forward. Great work to those Branches who have so far completed Everest. We can already see it making a difference. The work you have been doing logging those all-important Lost Sales is being put to good use. From what you have provided we currently have 1200 sku’s under view by our Product Team. Keep logging all those lost sales just make sure we are using the correct code so we can use the data more efficiently. Donall Goldrick (Head of Category Ops) will be attending your BM Meetings in January to keep you updated on further progress with the actions from the war room.

FOR INTERNAL USE ONLY

3