LKQ-UK-IRELAND-LOGISTICS-SUPPLIER-MANUAL-JUL2024 (1)

7 : Presentation Conformance

7.1 Delivery refusal

• Delivered on Non-Euro EPAL Pallets [1200mm x 800mm], unless prior agreement has been obtained from the Goods In Management Team • The pallet count does not match the amount that was supplied during the booking in process • The vehicle is not suitable for dock door unloading and alternative arrangements have not been made or are suitable. • A “yard offload” [curtain side vehicle] delivery is larger than four pallets NB. Due to the nature of receiving checks, damages will not always be identified at the point of unloading. No claims will be upheld against receiving dock signatures; these are all deemed as ‘un-checked’ receipts. Euro Car Parts Ltd will not accept charges from suppliers that have incurred extra costs due to refusals, where refusal is driven by an unsafe load or arrival outside of the allotted time.

In the event of a delivery being refused, it is the responsibility of the supplier to advise the relevant Purchase Team Manager, within 48 hours of refusal, of arrangements to rebook the order and take necessary actions to ensure it is not refused. (See section 14).

7.1.1 Reasons for refusal

Deliveries will be refused if;

• They have not been booked • They arrive prior to or after booked in date / time without prior notification, see Section 6.1 for the acceptable time window. • The quantity being delivered is in excess of the ordered quantity • Incomplete / No Paperwork • There is a potential Health and Safety hazard • Presentation of goods is deemed unacceptable • Goods are damaged or wet • The delivery is incomplete (i.e. only 2 of 4 pallets delivered) • Any product specification or packaging is delivered which differs to that approved by the Euro Car Parts Ltd Buying departments • Goods or packaging, including pallets are not labelled or labelled incorrectly • Euro Car Parts Ltd delivery is not immediately accessible on the vehicle, i.e. delivery blocked on vehicle • The pallets are over height, have an overhang or are overweight, where no prior exemption has been agreed

Supplier Manual: Logistics

14