Product PULSE Feb 2022

INTERNAL KNOW HOW 15

GETTING THE MOST FROM WEB CHAT

What is WebChat? WebChat is a chat-based service we o er on ECPedia to aid branch sta in the look up of vehicle parts that are not listed on TopCat, as well providing technical information if the customer is unsure that the part is correct. Further training can also be found on the e-learning portal.

WebChat has access to a variety of OE systems, including those located on PL24, as well as aftermarket systems for manufacturers such as Honda, Suzuki and many more. The team has a combined knowledge of many years, as well as hands on experience from previous roles within the OE dealerships, such as BMW, Mercedes, Volkswagen and Vauxhall.

WebChat also provide support in the look up of performance parts, with access to performance brands own catalogues such as H&R, Bilstein and Milltek as well as being able to help branches with tool look ups, or providing information on certain warranty processes for Sealey, Milwaukee and Karcher.

WebChat can help answer any questions branch sta have on the OE systems that are accessible by the branch network, where a part is located on the OE or how to narrow down the options presented. The WebChat team will provide the user with a walkthrough or explanation, this also extends to other systems such as TopCat and DVSE.

Webchat can be found on ECPedia under central support.

To use this service please fill in your name and LKQ Euro Car Parts email address and choose the suitable department for your enquiry. In the message box please provide the vehicle registration and what parts are required, if there is specific information or help that you need.

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For all the latest information on news and existing promotions, product launches and need to know – log onto ECPedia, go to the Marketing page to get all the information you need.