ROI SMR Mar-Apr 2023

Develop your garage

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Develop your garage service and grow your business

These days keeping customers and finding new ones is tough. With fierce competition, you shouldn’t have to decline work because you’re unable to offer services in-house. Nothing is more expensive than a missed opportunity.

Consider an added value service to keep their vehicles running smoothly and saving them money during this ‘cost of living crisis’, providing you: • Additional revenue streams for your workshop • Increased satisfaction and retention • Avoiding losing a customer or work to a competitor.

With tighter NCT rules and limits linked to vehicle emissions, it’s vital that emission control devices such as catalysts and diesel particulate filters are functioning correctly.

The opportunity fo

Before the vehicles are on ramps

Timing belts Are you checking when the timing belt was last changed? When a customer calls to it is advised that the person accepting the booking – whether that be machanic tester or receptionist – checks to see if the timing belt has been changed, as this could impact their NCT result.

Following up on advisories How many NCT advisories did your customers get last year? With this figure in mind, you’re sitting on a lot of potential new business for your workshop. Depending on the severity, the vehicle could need to return to the workshop soon for repairs.