UK SMR September - October Brochure_

MOT FAILURE PREDICTIONS

BUSINESS OPPORTUNITY

As we are in MOT season, we’ve predicted 30% MOT failures throughout September and October 2022 and the common categories that contribute to the failed results.

MOT ADVISORIES

Utilise your GMS GMS' like CarSys have a direct feed into a vehicle’s MOT history. This means you can make notes on a customer’s record to contact them again after the MOT to advise that advisories will probably now need checking, depending on the vehicles use. Scheduling calls takes no time at all and a quick friendly phone call, email or text means that you can keep in contact with your customers. Take control of your workshop Discover Carsys

Common MOT Failures

KEY MOT FAILURE

The statistics say:

Seat belt failures 2.2%

Drivers view of the road 8.7%

Body structure failure 1.9%

Light signal failure 29.%

No GMS? When working with new MOT customers, and you don’t have a GMS, log onto the government website before the vehicle enters your workshop. You can check previous advisories which will give you a good place to start when looking around the vehicle. If these were noted in the last MOT there is good chance that they will need replacing this time. You may also uncover something fundamentally wrong with the vehicle which is causing the initial problem. Good customer service means you can have proactive discussions with a customer.

Brakes failure 17.2%

Tyre and wheels failure 10.4%

Upselling on advisories

Suspension failure 20.2%

Braking is a good example where upselling is possible but may depend on the customer and vehicle type. The right products and brands are key; Eicher is our entry-level proposition. We are so confident in the longevity of the brand that we offer a comprehensive 24 months/24,000 miles warranty guarantee that covers wear and tear. We also offer an OE solution with Pagid and Brembo which have OE identical parts numbers in the range and all the quality control measures that you would expect from companies who supply the dealers. The pads also have an extensive range of fitting kits included in the box and the discs are coated. When changing pads and discs it’s also recommended to change the brake fluid at the same time.

NB source is from Halfords.

KEY MOT FAILURE

MOT ADVISORIES

Are you missing out on MOT advisory work? According to DVSA data around 35% of these vehicles will fail the MOT at the first attempt. 1 in 4 vehicles will pass with advisories, meaning, at some point they will have to return for further work depending on the severity of the advisory. With the cost of living now shadowing our every purchase, many customers may not have the disposable income to fix advisories at the initial MOT stage as it isn’t mandatory. But this is where the power of your customer service or Garage Management System (GMS) can make a difference for your business.

So, what are the main takeaways? Customer service is king - advisories can create extra revenue for your workshop. The key is good communication with your customers. You’re the expert in service and repair; provide your customer with the confidence that you care for their vehicle and you’ll fit the right parts.