ULEZ Brochure 23

Will I lose business? 1 in 2 drivers have changed their repairer since purchasing an EV and 26% customers prefer a specialized EV repairer. You’ll lose these customers – and potentially the other cars in their household should they follow suit – if you don’t have the specialist skills and equipment to work on hybrids and EVs. Some drivers with non-compliant vehicles might look for a new garage, outside of a restricted zone, that they can drive to for free. So there is likely to be a small reduction in customer numbers for workshops in emissions-restricted areas. Additionally, others might take the opportunity to trade up into the latest, cleanest technology.

So what’s my next move?

1. Training: It’s time to get hybrid and EV ready, ensuring your technicians can carry out the work, and your front-of-house staff are ready and able to discuss customers’ requirements and get them booked in.

2. Tooling: You’ll need charge points, the correct safety equipment, PPE and lifting equipment before you can work on EVs. Speak to your local LKQ Euro Car Parts branch or account manager to find out about the great value packs we’ve put together to get you up and running.

3.Marketing: It’s important to promote and grow your EV specialism so that customers can find you, online and on social media. Our new LKQ Academy course, ‘Becoming an EV Garage’ covers this and more, and will help you make EV servicing a profitable new workstream.

4.Upselling: EVs have far fewer

moving parts than ICE* vehicles, which can have an impact on servicing and maintenance revenue. Think about the added value you can offer when customers come in – at this time of year, winter checks can identify opportunities to upsell.

At the moment, 43,000 technicians in the UK are EV-trained.

The IMI predicts that by 2030 we’ll need 107,000 – and that we’re heading for a 13,000 shortfall by 2032.

100k 110k

107,000 technicians will be needed

40k 50k 60k 70k 80k 90k

94,000 technicians expected

43,000 technicians at the moment

2023

2024

2025

2026

2027

2028

2029

2030

* Internal combustion engine.