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SERVICE SOLUTIONS

J&S AUTOCARE, CARSYS Q&A FOR AFTERMARKET

Have you had any feedback from customers? The main thing we’ve heard from our trade customers in particular is how slick the invoicing process is. It’s a small thing, but the invoices created and sent through CarSys look nice and professional, which contributes to the overall customer experience. The inbuilt invoice history system allows our team to see what parts have been used previously and to compare costs.

Aftermarket spoke to Jack Palmer, Managing Director at Gloucester-based J & S Autocare, about the garage’s first year using CarSys – the cloud-based Garage Management Software (GMS) from LKQ Euro Car Parts. What benefits have the team found from using Garage Management Software? We started using CarSys when we launched the business last year. LKQ Euro Car Parts is our main supplier, so it made sense to be using its GMS. The main thing to say for me and the team is that it’s saved us time and money. It’s allowed our technicians to streamline the way they work by having all the details of multiple jobs at their fingertips, such as vehicle MOT and service histories and all the data needed to provide customers with accurate quotes and invoices. This has meant they’ve become more efficient and have been able to take on more jobs. The platform is also very user friendly so has saved us needing to call LKQ Euro Car Parts for things like checking and ordering stock, because its full catalogue is integrated within the software. Which features of CarSys do you use most? We use CarSys for everything. The individual diary for technicians and integrated catalogue means they can order parts directly for each specific job, and the software adds the markup on for you. The reporting feature lets us keep on top of our sales figures, so we frequently use this for sales reports. Being able to view a job’s payment breakdown through the software is great too, as it helps us to maintain a clear record of what’s been taken and what’s owed.

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What improvements do you think could be made to the software? We’re aware that CarSys is developing all the time, and new features are being added. Payment breakdowns, for example, are a relatively new tool. The VRM lookup function means our technicians can easily look up MOT and service histories and helps them to order the right parts, faster. What we’d love to see is the software going one step further and sending MOT reminders to customers, and we’re aware that it will soon be able to do this, both via email and SMS. All in all, we’ve been really impressed with using CarSys during our first year. I know some garages run without a GMS, but it’s made such a difference. I can’t imagine us being without it.

How can CarSys help your garage?

CLOUD BASED CarSys is entirely cloud based meaning that no installation is required and access is possible from any device with internet connectivity. All updates are downloaded automatically without affecting the performance of the GMS EFFICIENT GARAGE MANAGEMENT Manage jobs, technician availability and new bookings easily whilst allowing customers to book their repairs online

SIMPLE QUOTE AND INVOICING From CarSys, direct to your customers, without face to face contact

ACCOUNTING INTEGRATION Stay on top of your accounting via integration to your Sage, Xero and Quickbooks online book-keeping software INTEGRATED VEHICLE TECHNICAL INFORMATION Including service schedules and repair times, fluids and capacities, technical manuals and much more. All provided by HaynesPro

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SIMPLE STOCK CONTROL Manage stock levels and orders directly within CarSys

Find out more about getting CarSys installed for your business https://omnipart.eurocarparts.com/omnihub/garage-services-support/carsys-cloud-based-gms

ONLINE PARTS ORDERING Order any required parts directly from CarSys quicker and easier than ever before by using LKQ Euro Car Parts market leading catalogue

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