LKQ Academy 2025 Training Prospectus

Expert Training

Business Management Workshop Controller – BRTS Course description

TRD

Join us for a comprehensive two-day course focused on the demanding role of a Workshop Controller in an automotive dealership or service centre. As a Workshop Controller, your responsibilities include distributing work to Vehicle Technicians, ensuring smooth workshop operations, managing time and resources, and achieving customer satisfaction and business profitability.

Course Objectives:

Efficient Workshop Operations: Develop maximum performance and efficiency, minimising downtime and optimising workshop productivity. Effective Job Management: Plan and manage incoming work, ensuring timely completion to quality standards, accurate documentation, and meeting customer expectations.

Profitability Optimization: Focus on job profitability, workshop productivity targets, and effective management of resources to enhance workshop profitability. Team Motivation and Development: Enhance the motivation, competence, and personal development of the workshop team, including succession planning and addressing employee issues. Improved Profitability: • Understand key factors impacting job profitability, workshop productivity, and resource allocation, optimising profitability for the business. Leadership and Team Development: • Enhance your ability to motivate and develop your workshop team, foster competence growth, and effectively handle employee issues. Industry Best Practices: Gain insights from industry best practices and share experiences with fellow professionals, enabling you to implement strategies to make your business more profitable.

Benefits for Attendees:

Enhanced Workshop Performance: • Acquire skills and techniques to maximise

workshop efficiency and productivity, resulting in improved operations and customer satisfaction. Streamlined Job Management: • Learn strategies for effective work planning, time management, and ensuring quality standards, leading to successful outcomes and customer trust.

Business Management Workshop Controller – BRTS 263779000

Included in our membership packages

2 Day Course £ 299 .00

Per Candidate

Lunch included

31

Prices shown exclude VAT.