LKQ Academy 2025 Training Prospectus

Expert Training

Service Advisor Managing Customer Experience – BRTS Course description

TRD

Ensure a seamless and exceptional customer experience from the moment they contact your garage business. This comprehensive two-day course combines the elements of customer experience and customer management to empower your front of house team with the skills and strategies needed to keep customers returning and recommending your services. Background: Customer service plays a vital role in retaining customers and growing your business. This course focuses on maximizing customers’ experiences through excellent customer service behaviours and identifying opportunities to enhance your business’s overall look, feel, and daily interactions with customers.

Course Objectives: Delivering Exceptional Customer Service: • Explore key communication skills and techniques to provide outstanding customer service, boost customer loyalty, and assess personal branding to add value to your business. Handling Customer Interactions: • Develop the confidence to handle customer calls effectively, ask for business in the right way, and identify incremental sales opportunities to increase profitability without compromising ethical practices.

Identifying Business Opportunities: • Encourage delegates to think strategically and identify potential business opportunities arising from exceptional customer service, allowing for customer satisfaction and business growth. Maximizing the Customer Journey: • Understand the various stages of the customer journey, from initial interest to repeat purchases and recommendations. Acquire the skills required to deliver great service at each stage and create customers for life.

Managing Customer Experience 263775060

Included in our membership packages

2 Day Course £ 299 .00

Per Candidate

Lunch included

32

Prices shown exclude VAT.