LKQ Academy 2025 Training Prospectus

Service Advisor Technical for Non-Technical and Jargon Busting – BRTS Course description Expert Training

TRD

Bridge the gap between your front of house/service departments and workshop technicians to ensure a first-time fix for your customers. The “Technical for Non-Technical” course equips your staff with the technical knowledge needed to enhance customer interactions. Ideal for front of house staff new to the role or without a technical background.

Course Objectives: Understand the Technical Side:

Benefits for Attendees: • Strengthen Customer Service Skills • Streamline Communication Channels • Collaborate Effectively

• Gain comprehensive knowledge of motor car workings and common workshop technical terms. Enhance Communication: • Ask detailed questions and effectively convey customer information to optimize the fault finding process. Achieve First-Time Fixes: • Contribute to resolving customer issues promptly, reducing repeat visits, and increasing loyalty.

• Save Time and Resources • Enhance Customer Loyalty.

Service Advisor Customer Management – BRTS 263775060 2 Day Course £ 299 .00

Included in our membership packages

Per Candidate

Lunch included

33

Prices shown exclude VAT.