LKQ Academy Internal Training Guide 2024
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Training Guide
For internal use only
Welcome
Welcome to your internal training guide for LKQ Academy. This guide aims to equip you with the tools and knowledge needed to support customers with their training needs. I’ve been working to drive our LKQ Academy for a number of years now and am deeply passionate about our ability to help our customers put training, employee retention and future-skills at the heart of their business. We all know there’s a skills gap in the industry and we all know how important training is to help resolve that – I want LKQ Academy to support as many people as possible, helping customer to remain relevant and future-fit. Having grown up in the industry myself, I know how important this is. I look forward to working with many more of you as we move forward. A message from Lee Chapman
Contents 2 Welcome 3 Training locations 4 Why choose us 5 Eye-opening statistics 6 Value for money
8 Hybrid and Electric Vehicles 12 MOT 14 ADAS 15 Air-Conditioning 16 Bodyshop
17 Bodyshop Courses 18 Technical Helpline 19 LKQ Academy Guide 22 Training FAQ’s
Internal Support Need additional support when it comes to selling training? Make SharePoint your first point of call
Email info@lkqacademy.com if you can’t find what you are looking for.
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Training locations
Our Locations • Aberdeen • Avonmouth • Corby
• Doncaster • Edinburgh • Enfield • Galway (ROI)
• Glasgow • Hockley • Hull • Ipswich
• Mallusk (NI) • Manchester
• Milton Keynes • Newton Abbott • Nottingham • Romford
• Sevenoaks • Sunderland
• Swansea • Tamworth • Warrington • Waterford (ROI) • Wednesbury
• Weybridge • Winchester • Wolverhampton Check the LMS for specific courses and locations available.
More locations than any other provide
New sites set to open in 2024 and 2025
On-site training is available upon request!
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Why choose us
Future-proofing garages through training, quality parts and unmatched support. We provide: As the biggest and best automotive training provider in the UK, we offer the widest range of eLearning and practical training to up-skill garage owners and technicians. • Full range of IMI Accreditations • Practical training at locations nationwide • More training venues than any other provider • Online and face to face training on the latest technology • Technical and business needs in one place • 24/7 access to a learning and development management system.
FREE skills assessment available! Encourage customers to take advantage of our free skills assessment to pinpoint their training needs, enabling you to provide them with better support.
Award-winning training provider
LKQ Academy Training Prospectus 2024
Our comprehensive training prospectus lists all available courses along with detailed information for each one. Be sure to use it in all training discussions with customers—it’s an excellent tool to boost your sales efforts.
Digital copies available on the LKQ Academy SharePoint page
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Eye-opening statistics With many mandatory training requirements in the industry, your customers need training – make sure your branch doesn’t miss out on these sales!
The good… More training sites opening in 2025, with over 80 face to face training courses available across the country, with over 11,000 seats available .
And the bad… Only 5% of our customers train with us 64% of customers believe
we don’t offer online training 53% of customers believe we don’t offer face-to-face training
Do your customers know LKQ Academy is part of LKQ Euro Car Parts?
Do they know we deliver training all across Europe, with leadingmanufacturers?
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Value for money The best value way for a garage owner or technician to upskill their entire workshop. No matter the size of your customers garages, the number of technicians they have, or the types of vehicles they service, we offer membership packages tailored to meet any needs. Our flexible options ensure that their teams have the skills required to work on any vehicle.
4 workshop membership levels to choose from:
Perfect for multi-tech workshops
Platinum 263990000
Gold 263990060
20 Practical Training days + 20 eLearning courses
15 Practical Training days + 15 eLearning courses
£1999 .00 /€2299 .00 or per month* £166 .58 /€191 .58
£2499 .00 /€2899 .00 or per month* £208 .25 /€241 .58
Bronze 263990080
Silver 263990070
6 Practical Training days + 6 eLearning courses
10 Practical Training days + 10 eLearning courses
£999 .00 /€1199 .00 or per month* £83 .25 /€99 .92
£1499 .00 /€1699 .00 or per month* £124 .00 /€141 .58
Flexible payments are available for memberships – custom
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4 Individual memberships to choose from:
Platinum 263990050 Unlimited Practical Training days + Unlimited eLearning courses £1499 .00 /€1699 .00 or per month* £124 .92 /€141 .58
Gold 263990010 Unlimited Practical Training days + 5 eLearning courses
£999 .00 /€1199 .00 or per month* £83 .25 /€99 .22
Bronze 263990030
Silver 263990020
3 Practical Training days + 2 eLearning courses £649 .00 /€749 .00 or per month* £54 .08 /€62 .42
5 Practical Training days + 3 eLearning courses £849 .00 /€999 .00 or per month* £70 .75 /€83 .25
mers can spread the cost over 12 months with direct debit.
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Embracing what’s to come In 2023 BEV only made up 17% of new car sales. According to the government’s ZEV (Zero Emission Vehicle) mandate, by 2035 100% of new cars sold will be zero emission. Hybrid and Electric Vehicles
2035 Confirmed target for all new cars to be zero emission
70% 76% 82% 88% 94% 100%
46% 58%
10% 16% 24% 34%
2024
2025
2026
2027
2028
2029
2030
2031
2032
2023
2034
2035
In 2019, 90% of all new cars sold were either petrol or diesel. In 2023, this was less than half (44.5%)
New Car Registrations (000s) 2019 2,311
New Car Registrations (000s) 2023 1,903
Petrol Diesel
MHEV diesel MHEV petrol BEV PHEV HEV
+18% vs 2022 -18% vs 2019
• New registrations seeing a positive turn as supply constraints ease, fuelling growth to the car parc. 2.1 million new cars are estimated to be sold in 2024
• Increasing penetration of Chinese car brands – In 2019, 0.6% car brands registered where from China, in 2023 this grew to 4.3%.
Source: SMMT, GiPA MHEV - Mild Hybrid Electric Vehicle, BEV - Battery Electric Vehicle, PHEV - Plug-in Hybrid Electric Vehicle, HEV - Hybrid Electric Vehicle
The most popular make and models sold may still be ICE, however Tesla sits firmly within the top 5 and based on purchasing behaviour, Tesla is the most popular BEV.
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Are your customers ready?
The basics What your customers can start doing today, to move their business forward.
Invest in training
First and foremost, technical training is essential to carry out work on modern vehicles. When a garage owner invests in technicians, it goes beyond improving their skills, it lays the groundwork for a successful business. Keeping the garage up-to-date with industry advancements helps retain existing customers and attract those from competitors who are not keeping pace.
Course title
Included in membership
Price
£549/€649 .
Level 2 & 3 IMI Award In Electric/Hybrid
£549/€649
Level 4 IMI Award In Electric/Hybrid
Becoming a Concept workshop Is your customer suitable to become a Concept workshop? H ere is a list of all concepts and the training included in each:
1TEC Auto Hub
Each concept has a list of requirements in order to join. Contact your local Concept Account Manager or concepts@eurocarparts.com for more information.
Each year 1TEC Auto Hub workshop customers receive the following: • 6 inclusive Practical training days • 6 inclusive eLearning courses • Exclusive login and preferential pricing on training courses • Exclusive offers on LKQ Academy memberships. Courses excluded from inclusive membership: Bosch courses, Andy Savva (The Garage inspector) courses, MOT, AOM230, Bodyshop
Bosch Car Service
Most Bosch training courses are included in our Membership Packages, and it's usually cheaper for a Bosch Car Centre to do training through us than direct with Bosch. Check the prospectus or website for full details. Customers have access to the following: • 20 day Platinum multi-tech garage membership for just £2499/€2899 • 12 months unlimited Bosch training for just £999/€1199 per person • Pay As You Go training from just ££149/€179 per training per day
RAC Approved Garages
• As part of being the preferred parts supplier to RAC Approved Garages, we will continue to offer exclusive offers each month – direct to the workshop.
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Hybrid and Electric Vehicles Is your customer already EV trained?
When vehicle owners switch from ICE vehicles to EVs, around 50% of them decide to change the garage they use for maintenance and repairs. The main reason for this switch is a lack of awareness. These vehicle owners often assume that their current garage might not be equipped or knowledgeable enough to handle EVs, so
they look for a new one that explicitly states it can work on electric vehicles. Make sure your customer is aware of this and understands that it is their responsibility to ensure their customers are aware of their full service offering, especially during this transitional period.
Becoming an EV ready workshop
Workshops need to be ready to service and repair electric and hybrid vehicles. But why wait – electric vehicles are not only the future; they’re the present.
With millions of electric vehicles already on the road, the time to act is now.
1TEC Auto Hub – EV Prepared for the EVolution
Wherever a workshop is on their EV journey, 1TEC Auto Hub – EV is here to support. From basic training to a complete workshop package, we’re dedicated to helping workshops grow their business in an evolving and changing car parc.
EV Business Support
EV Tools and Equipment Workshops can benefit from guaranteed availability and quick delivery of EV tools and equipment.
EV Training
EV Charging Solutions We offer everything needed to benefit from the installation of external and internal EV charging solutions.
Providing the platform to develop, promote and take their business to the next level.
We will provide workshops with access to everything needed to becomea fully certifiedEV workshop.
Workshops will need to meet a required set of standards to be promoted and advertised as an EV ready workshop – ensuring confidence for the car owner. This includes being trained to the Level 4 IMI Award In Electric/Hybrid.
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Changing your approach to suit all customers Upselling
EVs require specialised tools and equipment. Whether you’ve got a customer that’s already trained in EV, currently training or contemplating training – make sure they know you can also support them with the tools and equipment they will require.
Safety best practice All electric vehicles boast unique features, but they share one common thread – a HV electrical system with currents exceeding 30 volts AC or 60 volts DC. Whenever electric vehicles are being repaired, special protective workwear and equipment must be used to disable or isolate the battery and perform work on these systems safely. Make sure your customer is kitted out with the right safety equipment through LKQ Euro Car Parts. Contact the Workshop Solutions Admin team for support:
admin@eurocarparts.com
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MOT Is your customer an MOT test centre, but they don’t complete their yearly CPD with us?
UK ONLY
MOT CPD is compulsory training a technician must do to keep their MOT tester status. They can complete their MOT CPD anytime from 1st April, until 31st March .
Do you have a customer that doesn’t offer MOTs?
Don’t let your customers lose out on MOT business , they could keep 100% of the income and eliminate the need for a third party.
Return on investment example Make sure you explain to customers the revenue they could add to their business, using this 3-year period example.
£
Initial investment/ cast of equipment £ 24,495 .00
£ 54 .00
4 X MOT tests per week = £219. 40 per week pay back your investment in under 3 years 4 X MOT tests per week = £10,97.per week pay back your investment in under 3 years
Maximum DVSA MOT Test cost to customer
Example based on equipment purchase of £24,495 and MOT testing at an average price of £54.85 (DVSA maximum fee). And not forgetting the fact they have a higher chance to secure all advisory and compulsory work on the tested vehicles.
Contact your REM for support and guidance.
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We currently hold just 10% of the MOT CPD market, which presents a significant opportunity for growth!
Don’t let your customers lose out on MOT business , they could keep 100% of the income and eliminate the need for a third party.
Course title
Included in membership
Price
X
£29
MOT CPD Class 1 - 2 Test only [263230030]
X
£29
MOT CPD Class 4 - 7Test only [263230010]
£29
X
MOT Class 5 Initial E-Learning [263779090]
MOT CPD Class 1 - 2 CPD & Assessment - Motorcycle training and assessment [263230040] MOT CPD Class 4 - 7CPD & Assessment training and assessment [263230020 LKQ Academy - MOT CPD Guided Course (Group B - Class 3,4,5,7) [26300207C] LKQ Academy - MOT CPD Guided Routine (Group B - Class 3,4,5,7) [26300207R]
X
£30
£54
X
£129
X
£199
X
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ADAS There are approximately 4.5 million ADAS-enabled vehicles in the UK.
Definition The percentage of vehicles fitted with Level 2 ADAS is expected to rise to 44% of the UK car parc by 2030 – creating the demand for 106,000 qualified technicians! Helping Customers with ADAS Calibration Needs Here’s how you can identify and assist potential customers who may need ADAS calibration
Sensor or Sensor Control Unit Replacement: • Customers replacing these parts need calibration • Explain how calibration ensures accurate sensor readings and optimal system performance. Repairs Near Sensors (Bodyshops): • After repairs near sensors, such as collision repairs • Highlight the importance of recalibrating sensors to maintain system integrity and vehicle safety
Sensor Removal and Refitting: • When removing and refitting sensors, such as during front-end repairs or windscreen replacements • Calibration is necessary to ensure the sensors function correctly after being reinstalled Vehicle Geometry Changes (Alignment services): • To be offered during vehicle alignment services • Recommend calibration to ensure ADAS accuracy after changes in vehicle geometry
For customers showing interest in ADAS technology, recommend relevant training courses:
Course title
Included in membership
Price
ADAS Technology & Theory - DRTS - 1 Day [263776110]
£199/€249
Bosch VSB40 Introduction to Advanced Driver Assistance Systems (ADAS) Bosch VSB41 Advanced Driver Assistance Systems (ADAS)
£225/€275
£489. 50 /€720
£489. 50
Bosch VSB47 - ADAS Advanced System Diagnosis
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Air-Conditioning Customers that offer AC services As a responsible retailer, we’re working with the environmental agency to ensure that customers who purchase R134A Refrigerant hold a valid FGAS certificate. Without one, we cannot sell to them. Certified customers can order hassle-free when they complete our submission form available on Omnipart, they only need to complete this once!
Non-compliance can lead to a hefty fine for your customer!
Click here for F-Gas Certification Submission
For information and support, visit SharePoint
Course title
Included in membership
Price
City & Guilds L3 Refrigerant Handling VRQ (FGas Accreditation Only) [263771230]
£250
X
Customers that don’t offer AC services Most vehicles now have air conditioning and climate control as standard – is your customer missing out on a huge profit opportunity? Benefits:
• Avoid turning away customers or subcontracting to another garage • Inceased revenue streams for your workshop • Minimal technician hands on time • Increased customer satisfaction and retention.
If they’re currently outsourcing air-con servicing because they don’t have the right equipment they should consider training and purchasing a machine – they’ll make their money back in no time!
Course title
Included in membership
Price
AC - Cooling and Climate Systems - Understanding Vehicle Air Conditioning [263778940]
£199/€249
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Bodyshop
Bodyshop courses now available through LKQ Academy. Whether your customer is a beginner, intermediate or advanced body repair
technician – we’ve got a course to suit them!
Bodyshop Accreditations
New for 2024 We’ve introduced brand new courses this year to open Bodyshops up to more potential revenue streams and support the full team.
Two-in-one
Do you have any mechanical customers that offer body repairs as well? Make sure they are aware of the Bodyshop courses available to them.
Technicians are required to keep up to date with standard training, and get them doing their mandatory training with LKQ Academy!
Learn more
Learn more
Learn more
Learn more
We are helping bodyshops become more sustainable
Keep in mind that Trade and Bodyshops frequently crossover – be sure to refer your customers to maximise opportunities!
Mechanical Garages Did you know, your customers could diversify their services by offering a bodywork repair service on minor bodywork imperfections with intelligent repair. Benefits: • Increasing skillset within their workshop through training • Adds additional value to their customers
• Offers an additional revenue stream • Gives them competitive advantage
There are no bodyshop accreditations required to complete.
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Bodyshop Courses
UK ONLY
Course title
Included in membership Price
£249. 99
Introduction to Panel Preparation
£349. 99
Introduction to Refinish Application
X
£299. 99
Advanced Panel Preparation
£399. 99
Advanced Refinish Application
X
£199. 99
Polishing and Oven Rectification Processes
X
£999. 99
Advanced Refinish Application – Special Effect Colours
X
£349. 99
IRP – Spot Repair
£299. 99
Plastic Repair Process
X
£999. 99
Alloy Wheel Cosmetic Repair
£299. 99
Interior Leather, Vinyl, Fabric and Velour Repair
£249. 99
Glass Repair
X
£1499. 00
Introduction to Paintless Dent Removal
X
£1449. 00
IMI Cosmetic Repair - Bodyshop Technician Level
£849. 00
IMI Cosmetic Repair Re-Accreditation - Bodyshop Technician Level
X
£849. 00
IMI Paint Full Route Accreditation - Senior Level
X
£849. 00
IMI Paint Re-Accreditation - Senior Level
X
£1749. 00
IMI Panel Full Route Accreditation - Senior Level
X
£849. 00
IMI Panel Re-Accreditation - - Senior Level
X
£1449. 00
IMI Mechanical, Electrical and Trim Accreditation - [MET] (Senior Level)
X
£849. 00
IMI Mechanical, Electrical and Trim Re-Accreditation - [MET] Senior Level
X
£1549. 00
IMI - VDA Full Routine - Bodyshop Technician Level
X
X
£849. 00
IMI - VDA Re Accreditation -Bodyshop Technician Level
X
£799. 00
IMI - Bodyshop Glazing Technician Full Routine Accreditation
X
£799. 00
IMI - Bodyshop Glazing Technician Full Routine Re-Accreditation
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Technical Helpline
Technical Helpline Why should your customers sign up?
Over half a million fault resolutions at their fingertips
Repair manuals
Component locations
Technical information
Circuit diagrams
Real OEM portals
General troubleshooting and repairs
Master technicians at the end of the phone
Parts catalogues
Diagnostic assistance
The LKQ Academy Helpline is an online diagnostic database and reference library that givesn you access to over half a million technical queries resolved over the last 10 years.
The LKQ Academy provides its members with fast, easy access to the technical information and training they need to stay at the forefront of technology and give them a competitive edge in the marketplace. Or, more simply, we put a team of master technicians in your bodyshop, whenever you need them.
12 month subscription from only £119/€139 per month
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LKQ Academy Guide
Step No
Main Steps
Key Points
Examples & Diagrams
To Sign Up for LKQ Academy, go to www.lkqacademy.co.uk /www.lkqacademy.ie
1
Select LKQ Sign Up.
Select Group, then enter LKQ ECP Account Number.
2
Continue by adding the details required.
If the customer already exists, select the customer. If you are unsure, if the Owner/Technician are added, continue by selecting their role and adding their details. If they already exist, the message will appear that the customer already exists.
Create a new Company if the account does not exist on LKQ Academy.
3
Select Group, then enter LKQ ECP Account Number.
4
https://uk.skilloverview.com/en/login
Select Click here to reset, in case you forgot your password, and follow the instructions.
Use your e-mail address or mobile to Log in, then select Next.
5
Type in your password and select Login.
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LKQ Academy Guide
From the left-hand side menu, select Course Calendar.
6
Type in your location to filter only courses in your area, then select Search.
7
Amend mileage.
Scroll down to choose from all courses available in your area.
8
9 To book a course, select Book.
Select Ok.
Select Book for Others if you are a Garage Owner or Garage Membership Holder and you wish to book a course for your technicians. If you’re booking courses for staff, to add staff, please go to the employees’ section on the menu where staff can be added by selecting new user.
10
Select Book again.
If booking for staff, you will need to select the staff member's name, then save and confirm their details and confirm by selecting the book for staff again.
Please save and confirm your details.
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12
Select Invoice and Confirm.
You will receive a confirmation email from LKQ Academy, followed by another email once we approve your course.
13 Finally, Select Seek Approval.
If you are looking for a particular course, you can also start by selecting the Course catalogue from the left-hand side menu.
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15
Select the courses.
For example, Hybrid / Electric Cars
16 Select from the list of courses.
Scroll down to view Course dates and follow steps 6-9.
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For any further help, please contact us on info@lkqacademy. co.uk.
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Training FAQ’s
1. Is an LKQ Euro Car Parts Account required to train with LKQ Academy? No – anyone can train with LKQ Academy, they do not need to be an existing LKQ Euro Car Parts customer. 2. How much does it cost to register with LKQ Academy? There is no charge for registering on the platform and looking at the courses available. 3. Can courses be purchased individually, or is a membership package required for workshops? All courses can be purchased individually, we offer different packages to offer garages and bodyshops the best possible value on training 4. When do the memberships start? Membership packages must start within 30 days of being invoiced 5. What does the IMI accreditation mean? This accreditation confirms the quality of the courses, 99% of all practical courses we offer have an IMI accreditation. 6. Who trains my customers? Training is delivered by a mixture of our in-house training team and external industry experts 7. What additional benefits are available on the LKQ Academy platform? The training platform can be used as an individual learning platform and storage area. It can be accessed anywhere so offers training records to be kept in one place.
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October 2024
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