LKQ Academy Training Prospectus January 2022 ROI

Master Technician – Road To Success Level 4 Modern vehicles are complex machines loaded with sophisticated technology designed to assist drivers with added safety and comfort features. Manufacturers utilise advanced communication networks to control these features and provide on-board diagnostic technology that can monitor the functionality of each system quickly and accurately. This five day programme will support your top technicians in your business move to the next level in their careers. The role of a Master Tech is to support the upcoming mechanics and run the workshop to ensure it is running smoothly and profitably. Courses included: ■ Advanced communication network diagnosis - ARTS Level 4 ■ Advanced electric diagnosis - ARTS Level 4 ■ Advanced engine management - ARTS Level 4 ■ Advanced communication and control methods - ARTS Level 4 ■ Workshop controller - ARTS Level 4 Top tip - Add Andy Savva courses to expand your customer service and business knowledge ■ Effective Leadership, Customer Excellence & Reception Management Essentials ■ Financial Understanding and Marketing Essentials Bestseller This five day Master Tech programme will support top technicians in your business move to the next level in their careers as well as provide your business with skills necessary for your business in the ever changing world of vehicle technology.

Service Advisor – Road To Success

We understand the value of great customer service and the impact a top service advisor can have on a garage. This is why we have created this set of courses to help any business take their service to a new level and learn new skills to help keep customers returning and acquire new customers. An automotive service advisor is a professional who act as the liaison between customers and the technicians who work on their vehicle. Their ability to interact with customers and ask the right questions can save time on repairs and generate extra income for the garage. The courses are a lot more than saying “please and thank you” they are there to have your front of house people really think about environment they work in, what the reception area says about the business and how customer management and your online presences can really keep the diary full of returning customers and new ones. This five day programme will upskill news and current service advisors to think differently and add increased value and build better relationships with your customers.

BEST VALUE WAY TO BUY

BEST VALUE WAY TO BUY

■ Customer experience - Level 2 SRTS ■ Customer management - Level 3 SRTS ■ Online customer interaction (Social Media) - Level 4 SRTS ■ Advanced communication and control methods - ARTS Level 4 ■ Technical for non-technical service advisor and jargon busting - Level 4 SRTS

SAVE €1574

SAVE €246

WITHOUT THE GOLD PACKAGE €3073

WITHOUT THE SILVER PACKAGE €1245

GOLD PACKAGE only €1799

SILVER PACKAGE only €1199

Login to LKQ Academy for full course details

Go to www.lkqacademy.co.uk for all course details.

Go to www.lkqacademy.co.uk for all course details.

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