UK SMR Brochure Nov-Dec 2022 (1)

BUSINESS OPPORTUNITY

MOT ADVISORIES

Utilise your GMS GMS' like CarSys have a direct feed into a vehicle’s MOT history. This means you can make notes on a customer’s record to contact them again after the MOT to advise that advisories will probably now need checking, depending on the vehicles use. Scheduling calls takes no time at all and a quick friendly phone call, email or text means that you can keep in contact with your customers. Take control of your workshop Discover Carsys

No GMS? When working with new MOT customers, and you don’t have a GMS, log onto the government website before the vehicle enters your workshop. You can check previous advisories which will give you a good place to start when looking around the vehicle. If these were noted in the last MOT there is good chance that they will need replacing this time. You may also uncover something fundamentally wrong with the vehicle which is causing the initial problem. Good customer service means you can have proactive discussions with a customer.

Upselling on advisories

Braking is a good example where upselling is possible but may depend on the customer and vehicle type. The right products and brands are key; Eicher is our entry-level proposition. We are so confident in the longevity of the brand that we offer a comprehensive 24 months/24,000 miles warranty guarantee that covers wear and tear. We also offer an OE solution with Pagid and Brembo which have OE identical parts numbers in the range and all the quality control measures that you would expect from companies who supply the dealers. The pads also have an extensive range of fitting kits included in the box and the discs are coated. When changing pads and discs it’s also recommended to change the brake fluid at the same time.

KEY MOT FAILURE

So, what are the main takeaways? Customer service is king - advisories can create extra revenue for your workshop. The key is good communication with your customers. You’re the expert in service and repair; provide your customer with the confidence that you care for their vehicle and you’ll fit the right parts.